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Desktop Support Administrator Jobs (NOW HIRING)

Red Roof

Lead Desktop Administrator

New Albany, OH

Take inbound Desktop support calls resolving customer issues timely and effectively as needed * Handle high level escalations and direct assignments from Desktop Administrator Manager and other ...

TEKsystems

Desktop Support

Burlington, VT

$18 - $23/hr

Desktop Support Technician Location: Burlington, VT Looking for a hands-on IT role where you can ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Red Roof

Lead Desktop Administrator

New Albany, OH · On-site

Take inbound Desktop support calls resolving customer issues timely and effectively as needed * Handle high level escalations and direct assignments from Desktop Administrator Manager and other ...

Voloridge, LLC

IT Support Administrator

Jupiter, FL · On-site

The IT Support Administrator will be responsible for ensuring all Voloridge employees have all ... Windows 10/11 Desktop Support * Experience managing new user setup from procurement through ...

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Desktop Support Administrator information

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$19

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$54

How much do desktop support administrator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for desktop support administrator in the United States is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $26.68 and $38.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Administrator, and why are they important?

To thrive as a Desktop Support Administrator, you need proficiency in troubleshooting hardware and software issues, knowledge of operating systems (like Windows and macOS), and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network fundamentals is important for resolving user problems efficiently. Strong problem-solving abilities, patience, and effective communication are vital soft skills for providing excellent user support. These skills and qualifications are crucial for minimizing downtime, ensuring employee productivity, and maintaining a smooth IT environment.

What are some common challenges faced by Desktop Support Administrators, and how can they be addressed?

Desktop Support Administrators often encounter challenges such as managing a high volume of support requests, troubleshooting diverse hardware and software issues, and supporting users with varying levels of technical knowledge. To address these challenges, it's important to prioritize tasks effectively, maintain clear documentation, and communicate solutions in a user-friendly manner. Staying current with technology updates and participating in ongoing training can also help in handling new issues efficiently and improving service delivery.

What are Desktop Support Administrators?

Desktop Support Administrators are IT professionals responsible for maintaining, troubleshooting, and supporting computer workstations, software, and network systems within an organization. They assist users with technical issues, install and configure operating systems and applications, and ensure that all desktop devices are running efficiently and securely. Their role is critical for minimizing downtime and keeping employees productive by resolving technical problems quickly and effectively.

What is the difference between Desktop Support Administrator vs Help Desk Technician?

AspectDesktop Support AdministratorHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issues, maintaining systemsHelp desk calls, remote support, ticket management
Employer & Industry UsageIT departments in various industries, corporate environmentsCustomer service centers, IT support teams

The main difference is that Desktop Support Administrators typically handle more complex hardware and software issues on-site and maintain systems, while Help Desk Technicians focus on remote support and troubleshooting via phone or ticketing systems. Both roles require similar certifications and are essential in IT support structures, but Desktop Support Administrators often have a broader scope of responsibilities.

What cities are hiring for Desktop Support Administrator jobs? Cities with the most Desktop Support Administrator job openings:
What states have the most Desktop Support Administrator jobs? States with the most job openings for Desktop Support Administrator jobs include:
Desktop Support Administrator jobs near you
Infographic showing various Desktop Support Administrator job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, and 98% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $71,711 per year, or $34.5 per hour.
Lead Desktop Administrator

Lead Desktop Administrator

Red Roof

New Albany, OH

Full-time

Posted 11 days ago

Red Roof Inn rating

4.4

Company rating: 4.4 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

98th of 105 rated hotels

Job description

Position Responsibilities

  • Take inbound Desktop support calls resolving customer issues timely and effectively as needed
  • Handle high level escalations and direct assignments from Desktop Administrator Manager and other IT management
  • Display excellent customer service with customers throughout the support process
  • Respond promptly to user, team and management communications via ticketing system, email, Microsoft Teams
  • Creates new image builds for large updates / Microsoft OS releases to ensure efficient reimage process
  • Audit and manage user Office 365 and Active Directory accounts (Create, remove, change)
  • Maintain current knowledge of computer imaging, computer setup, credit card reader software and hardware setup including current best practices and configurations for available models
  • Works closely with management as a lead for handling setup for new property openings and other assigned tasks
  • Jira Ticket system management including user management / audit
  • Provides inventory management for corporate assets
  • Works with third party vendors for warranty repair of departmental IT equipment
  • Serves as an escalation point for Desktop Administrator
  • Assist Desktop Administrator with more challenging support issues and serve as a point of reference to confirm hardware upgrade / replacement recommendations
  • Assist Desktop Administrator Team and management with creation of beneficial training materials pertaining to computer troubleshooting and usage
  • Assists with shipping in house equipment for new property openings
  • Report major issues to the Desktop Administrator Manager for discussion and review
  • Assists Desktop Administrator Manager with hardware refresh review and vendor choices for hardware upgrades
  • Assists Desktop Administrator Manager with Call Reviews for Desktop Administrators
  • Assists Desktop Administrator Manager with PCI security audits for corporate assets
  • Assists Desktop Administrator Manager with software rollout planning as well as team needs and training
  • Other duties as assigned

Position Requirements

  • Associate Degree in an Information Technology related field or equivalent work experience
  • 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience
  • Excellent customer service and interpersonal communication skills
  • Ability to work with diverse support population with varying Information Technology skill levels
  • Ability to think critically, problem-solve, communicate, and manage task execution
  • Strong incident remediation skills
  • Demonstrated ability to lead and manage through challenging projects and multiple priorities
  • Must work well in a dynamic environment with adapting to changing business needs
  • Support self growth and development with a strong drive to learn and teach others
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Strong hardware and software skills with emphasis on common PC, printer, and Network issues
  • Experience with technology Manufacturers: Microsoft (Surface), Lenovo, Apple, Brother is preferred
  • Ability to work efficiently either independently or working closely with a team or group
  • Ability to create training documentation and train in a formal in person or remote setting
  • High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies
  • Able to handle sensitive/confidential situations and documentation

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