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Desktop Support Administrator Jobs (NOW HIRING)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... Administer software updates, patches, and compliance monitoring protocols * Maintain documentation ...

Red Roof

Lead Desktop Administrator

New Albany, OH · On-site

Take inbound Desktop support calls resolving customer issues timely and effectively as needed * Handle high level escalations and direct assignments from Desktop Administrator Manager and other ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

Company Description A ver reputed Company is looking for Candidates for Desktop Support Candidates ... Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles ...

RedStream Technology

Desktop Support Analyst

Tampa, FL · On-site

$21.25 - $28.50/hr

Desktop Support Analyst Tampa, FL On-Site, Contract role Our client's technology department ... Administer and troubleshoot issues related to Office365 applications, including Outlook, Word ...

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

The Desktop Support Engineer follows established procedures, workflows, and tools to provide ... Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher ...

RedStream Technology

Desktop Support Analyst

Tampa, FL

$22 - $29.50/hr

Desktop Support Analyst Tampa, FL On-Site, Contract role Our client's technology department ... Administer and troubleshoot issues related to Office365 applications, including Outlook, Word ...

Servbank

Desktop Support Technician

Danville, IL · On-site

$49K - $64K/yr

Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center ... CompTIA A+, Microsoft, or other relevant desktop support certification. EEO Statement: We're an ...

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Desktop Support Administrator information

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$19

$34

$54

How much do desktop support administrator jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for desktop support administrator in the United States is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $26.68 and $38.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Administrator, and why are they important?

To thrive as a Desktop Support Administrator, you need proficiency in troubleshooting hardware and software issues, knowledge of operating systems (like Windows and macOS), and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network fundamentals is important for resolving user problems efficiently. Strong problem-solving abilities, patience, and effective communication are vital soft skills for providing excellent user support. These skills and qualifications are crucial for minimizing downtime, ensuring employee productivity, and maintaining a smooth IT environment.

What are some common challenges faced by Desktop Support Administrators, and how can they be addressed?

Desktop Support Administrators often encounter challenges such as managing a high volume of support requests, troubleshooting diverse hardware and software issues, and supporting users with varying levels of technical knowledge. To address these challenges, it's important to prioritize tasks effectively, maintain clear documentation, and communicate solutions in a user-friendly manner. Staying current with technology updates and participating in ongoing training can also help in handling new issues efficiently and improving service delivery.

What are Desktop Support Administrators?

Desktop Support Administrators are IT professionals responsible for maintaining, troubleshooting, and supporting computer workstations, software, and network systems within an organization. They assist users with technical issues, install and configure operating systems and applications, and ensure that all desktop devices are running efficiently and securely. Their role is critical for minimizing downtime and keeping employees productive by resolving technical problems quickly and effectively.

What is the difference between Desktop Support Administrator vs Help Desk Technician?

AspectDesktop Support AdministratorHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issues, maintaining systemsHelp desk calls, remote support, ticket management
Employer & Industry UsageIT departments in various industries, corporate environmentsCustomer service centers, IT support teams

The main difference is that Desktop Support Administrators typically handle more complex hardware and software issues on-site and maintain systems, while Help Desk Technicians focus on remote support and troubleshooting via phone or ticketing systems. Both roles require similar certifications and are essential in IT support structures, but Desktop Support Administrators often have a broader scope of responsibilities.

What cities are hiring for Desktop Support Administrator jobs? Cities with the most Desktop Support Administrator job openings:
What states have the most Desktop Support Administrator jobs? States with the most job openings for Desktop Support Administrator jobs include:
Desktop Support Administrator jobs near you
Infographic showing various Desktop Support Administrator job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $71,711 per year, or $34.5 per hour.

Desktop Support Analyst

Humetis Group

Big Rapids, MI • On-site

$20 - $26.75/hr

Contractor

Posted 9 days ago

Job description

Job Title: Desktop Support Analyst
Location: Big Rapids, MI 49307
Type: Contract (6+ months)
 

Position Overview

We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI. This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring swift resolution of complex hardware, software, and network-related issues. The ideal candidate will have a strong background in desktop infrastructure, enterprise system tools, and cross-platform troubleshooting in both remote and on-site environments.

Key Responsibilities

  • Provide advanced technical support for desktops, laptops, software applications, and network connectivity across enterprise environments

  • Troubleshoot and resolve complex technical issues within defined SLA timeframes

  • Configure, maintain, and deploy system images, software packages, and endpoint devices

  • Support and manage Mobile Device Management (MDM) systems across iOS and Android platforms

  • Utilize Configuration Management tools such as SCCM and Altiris for system provisioning and deployment

  • Administer software updates, patches, and compliance monitoring protocols

  • Maintain documentation and standard procedures for deployments and technical operations

  • Assist with Active Directory user and group management, including policy and access control

  • Manage enterprise printing systems and peripheral device troubleshooting

  • Provide multi-site technical support, with occasional travel as required

Required Qualifications

  • Strong experience with Microsoft Windows OS, driver management, and peripheral hardware

  • Proficiency with Microsoft Office Suite, including advanced configuration and troubleshooting

  • In-depth knowledge of Microsoft Outlook and Exchange Server integration

  • Advanced skills in Active Directory—user provisioning, group policies, and domain management

  • Hands-on experience with enterprise tools like SCCM, Altiris, and patch management platforms

  • Solid understanding of networking concepts for both on-premise and remote infrastructure

  • Familiarity with hardware support for desktops, laptops, printers, and mobile devices (iOS/Android)

  • Valid driver's license and reliable transportation for multi-location support