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Desktop Engineer L1 Jobs in Indiana (NOW HIRING)

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Desktop Engineer - Store Support Location: Ashley, IN - Onsite Only w2 The Desktop Engineer - Store ... Provide L1/L2 support to store employees for desktops, laptops, POS terminals, tablets, printers ...

SonSoft Inc.

2 Citrix Engineers

Indianapolis, IN · On-site

Responsibilities : • Work as support layer between Citrix Eng. team (L3) and help desk (L1) • ... physical desktops/laptops running Windows 10. Qualifications : Required : • Two resources at ...

Sonsoft Inc

2 Citrix Engineers

Indianapolis, IN · On-site

Two resources at Level 2 Work as support layer between Citrix Eng. team (L3) and help desk (L1 ... desktops/laptops running Windows 10. Additional Information ** U.S. Citizens and those who are ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

... laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

... laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

... laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

All JobsDesktop Engineer L1 JobsDesktop Engineer L1 Jobs in Indiana

Desktop Engineer L1

Indianapolis, IN • On-site

Service Global, Inc
See more jobs at Service Global, Incexternal

Full-time

Posted 4 days ago

Job description

Key Responsibilities:
  • Provide on-site and desk-side support services to end users.
  • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Build, configure and troubleshoot Install "Gold" image on customer PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones, and Android devices.
  • End-User Data backup and restoration when required in the course of a service incident.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • As directed by CLIENT Tech support will assist in troubleshooting the data center devices
  • Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
  • Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Behavioral Skills Required:
  • The individual must have good customer-facing skills and be well presented.
  • Demonstrates independent and pro-active thinking
  • Builds effective relationships both within the team and across the business and Professional Services
  • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
  • Must be able to work alone and unsupervised, taking the initiative when necessary.
  • Must be organized and prioritize work appropriately.
  • Fully vaccinated techs

Technical Skills & Experience Required:
  • Must have experience of using a call logging system.
  • Must have good working knowledge of Windows 7/10 and related Office applications.
  • Support experience of MACs would be beneficial
  • Knowledge of mobile devices, in particular Androids and iPhones
  • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts, as identified by CLIENT.
  • Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
  • Excellent communications are mandatory in English and Local language
Desired Educational Requirements:
  • Completion of CompTIA certifications-e.g.A+, Network+, etc
  • Completion (or near completion) of Microsoft certifications-e.g.MCP, MCITP, MCSE etc

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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