The primary responsibility of the Senior Analyst – IT VIP Support is to deliver high-priority, white-glove IT support to executive leadership, VIP users, and internal team members, enabling them to perform their responsibilities effectively. This role provides responsive, discreet, and reliable deskside support while resolving complex hardware, software, and network issues with a strong commitment to quality and complete resolution. The position requires advanced technical expertise, strong interpersonal engagement, and exceptional troubleshooting skills, and is routinely assigned the most complex and executive-level support challenges. Additionally, the Senior Analyst serves as a senior escalation point, providing leadership, coaching, and mentorship to junior analysts to ensure consistent service quality and adherence to service level expectations.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.