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Desk Security Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

$80 - $100/hr

Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors. * Develop and maintain Help Desk procedures, workflows, and knowledge articles. * Ensure support requests ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. What we are ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. What we are ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. What we are ...

Senior Star

Front Desk Receptionist

Davenport, IA · On-site

$15/hr

Join the Legendary Team at Senior Star as Front Desk Staff! Are you the friendly, go-to person ... Ensure building security and resident safety * Assist with resident transportation, rent ...

Senior Star

Front Desk Receptionist

Davenport, IA · On-site

$15/hr

Join the Legendary Team at Senior Star as Front Desk Staff! Are you the friendly, go-to person ... Ensure building security and resident safety * Assist with resident transportation, rent ...

Cognizant

Service Desk Manager / Lead

Des Moines, IA · On-site

$90 - $130/hr

Ensure compliance with security, audit, and regulatory requirements. * Maintain documentation, SOPs ... Service Desk Analytics and Reporting * Call Center / Omnichannel Support Platforms * Basic ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

Ensure compliance with security, audit, and regulatory requirements. * Maintain documentation, SOPs ... Service Desk Analytics and Reporting * Call Center / Omnichannel Support Platforms * Basic ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

Ensure compliance with security, audit, and regulatory requirements. * Maintain documentation, SOPs ... Service Desk Analytics and Reporting * Call Center / Omnichannel Support Platforms * Basic ...

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All JobsDesk Security JobsDesk Security Jobs in Iowa

Desk Security information

See Iowa salary details

$11

$21

$31

How much do desk security jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desk security in Iowa is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What is a desk security?

A Desk Security job involves monitoring and controlling access to a building or office space to ensure safety and security. Responsibilities often include checking identification, managing visitor logs, observing security cameras, and responding to potential security threats. Desk Security personnel may also assist employees and guests with security-related concerns. Strong attention to detail and communication skills are essential for this role.

What does a desk security do?

Desk Security professionals are responsible for monitoring building entrances, verifying employee and visitor credentials, and ensuring that only authorized individuals access the premises. They regularly patrol designated areas, document incidents, and respond promptly to alarms or reported security concerns. In addition, they communicate with other security staff, coordinate with facility management, and may assist in emergency response drills. This role is highly interactive, requiring frequent collaboration with both security teams and the general public to maintain a safe and secure environment.

What are the key skills and qualifications needed to thrive in the desk security position, and why are they important?

To thrive as a Desk Security professional, you need a solid understanding of basic security procedures, incident response protocols, and access control practices, often with a high school diploma or equivalent required. Familiarity with security monitoring systems, visitor management software, and radio communication tools is typical for the role. Exceptional observational skills, attention to detail, and excellent interpersonal communication are key soft skills that set individuals apart. These abilities ensure the safety of premises, effective incident handling, and smooth interactions with visitors, staff, and emergency personnel.

Which desk security job pays the most?

Senior or specialized desk security roles, such as security managers or security directors, tend to offer the highest salaries in the field. These positions often require extensive experience, certifications like CPP or PSP, and oversight of security operations, resulting in higher compensation compared to entry-level security desk jobs.

What are popular job titles related to Desk Security jobs in Iowa?

For Desk Security jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Desk Security jobs in Iowa look for?

The top searched job categories for Desk Security jobs in Iowa are:

Desk Security jobs near you
Infographic showing various Desk Security job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,229 per year, or $21.7 per hour.

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 9 days ago

Key responsibilities

  • Manage daily Help Desk operations, monitor ticket queues, and coordinate support activities.

  • Lead, coach, and develop the global Help Desk team, including conducting performance evaluations and managing staffing.

  • Ensure support requests are resolved in accordance with established service levels and improve SLA compliance.

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like – First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional InformationCPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
 

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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