Desk Operations Specialist Jobs in Rochester, MN

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Network Administration, Network Security, Routing and Switching

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Infrastructure Specialist

Duties/Responsibilities: Deploys, configures, maintains, and monitors active data network or converged infrastructure environments and related network equipment.

• Manages and maintains the Wide Area Network/Local Area Network (WAN/LAN) infrastructure.
• Provides support in the deployment and configuration of comprehensive routing and switching network designs.
• Monitors network issues and outages in accordance with directives and guidelines and escalating them based on severity levels.
• Provides Network Infrastructure, Cyber Transport, and Network Core Services support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).
• Diagnoses and troubleshoots Wi-Fi network and devices connected to Wi-Fi network.
• Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.
• Diagnoses, troubleshoots, and restores technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-functional devices ("all-in-one"), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices); issues related to network access, network storage, email, and test and image desktops and laptops.
• Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
• Manages network user accounts on relevant systems and platforms.
• Provides End User Device Support (Voice, Data, and Video Devices). Performs computer systems maintenance and repair.
• Maintains servers, software systems, and networks.
• Diagnoses and resolves hardware, software, firmware, and network problems.
• Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment.
• Administer user accounts, file permissions, and print queues.
• Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.
• Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support.
• Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.
• Infrastructure Specialists possess and maintain DoWD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.

Minimum/General Experience: This position requires a minimum of six years of experience, of which at least four years must be specialized experience in one of the following: communications software, communications hardware or network specialty. General experience includes all aspects of communication networks. Must demonstrate the ability to work independently or under only general direction.

Communications Hardware specialized experience includes installing, testing, and operating network and computer (host) communications equipment (e.g., switches, modems, controllers, terminals, and multiplexers): using and implementing communications hardware and electrical standards, using communications hardware test and monitoring equipment and analyzing the results.

Communications Software specialized experience includes developing, testing, installing, and operating network and computer (host) communications software (e.g. access method and protocol software, application interfaces, transaction processors, and emulators); using and implementing communications standards.

Network specialized experience includes designing, testing, installing, implementing, and maintaining computer networks; using and implementing network standards, identification and solution of problems, restart/recovery, additions, deletions, and modifications of terminals, hosts, etc., optimization of network costs and performance and implementing accounting and charge back systems.

Functional Responsibilities: Analyzes network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommends procurement, removals, and modifications to network components. Designs and optimizes network topologies and site configurations. Plans installations, transitions, and cutovers of network components and capabilities. Coordinates requirements with users and suppliers.

Minimum Education: A Bachelor's degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

A Master's Degree (in subjects described above) and five years general experience of which at least three years must be specialized experience. No degree and ten years general experience of which at least eight years is specialized.

Certifications: Infrastructure Specialist / ACE Infrastructure Specialist

• DoW 8570.01M IAT Level II Certification
• CCNA or better Certification.

Depending upon location, position may require TESA certification.

US Citizenship Required

Clearance: Secret clearance with the ability to obtain TS.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#DefenseOCONUS

The likely salary range for this position is $72,250 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans