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Desk Monitor Jobs in Michigan (NOW HIRING)

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Monitor for site connectivity outages, initiate first response for the outage, and escalate as ...

Edward Rose & Sons

Help Desk Technician

Bloomfield Hills, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Monitor for site connectivity outages, initiate first response for the outage, and escalate as ...

PainPoint

Front Desk Supervisor

Sterling Heights, MI · On-site

$19 - $20/hr

Front Desk Supervisor Full-Time | $19-$20/hour Monday-Thursday: 7:30 AM-6:00 PM | Friday: 8:00 AM-1 ... Monitor team performance using KPIs, scorecards, reports, and other performance metrics. * Review ...

PainPoint

Front Desk Supervisor

Sterling Heights, MI · On-site

$19 - $20/hr

Front Desk Supervisor Full-Time | $19-$20/hour Monday-Thursday: 7:30 AM-6:00 PM | Friday: 8:00 AM-1 ... Monitor team performance using KPIs, scorecards, reports, and other performance metrics. * Review ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams ...

Planet Fitness

Service Desk

Holland, MI

$14 - $15/hr

Monitor club access to both members and non-members; * Answer questions and handle member and guest ... Organize and maintain customer service front desk; * Schedule appointments for fitness training ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

Monitor club access to both members and non-members; * Answer questions and handle member and guest ... Organize and maintain customer service front desk; * Schedule appointments for fitness training ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

Monitor club access to both members and non-members; * Answer questions and handle member and guest ... Organize and maintain customer service front desk; * Schedule appointments for fitness training ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $15/hr

Monitor club access to both members and non-members; * Answer questions and handle member and guest ... Organize and maintain customer service front desk; * Schedule appointments for fitness training ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

Monitor club access to both members and non-members; * Answer questions and handle member and guest ... Organize and maintain customer service front desk; * Schedule appointments for fitness training ...

Planet Fitness

Service Desk

Comstock Park, MI · On-site

$14 - $14.50/hr

Monitor club access to both members and non-members; * Answer questions and handle member and guest ... Organize and maintain customer service front desk; * Schedule appointments for fitness training ...

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

Monitor club access to both members and non-members; * Answer questions and handle member and guest ... Organize and maintain customer service front desk; * Schedule appointments for fitness training ...

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All JobsDesk Monitor JobsDesk Monitor Jobs in Michigan

Desk Monitor information

What is the difference between Desk Monitor vs Customer Service Representative?

AspectDesk MonitorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require security clearanceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or control room, monitoring screens and systemsCall centers, retail, or office settings interacting with customers
Industry UsageSecurity, facilities management, IT supportRetail, telecommunications, banking, hospitality

Desk Monitors primarily oversee security or operational systems in controlled environments, requiring technical skills and monitoring equipment. Customer Service Representatives focus on assisting customers directly, emphasizing communication skills. While both roles may work in office settings, their core responsibilities and skill sets differ significantly.

Desk Monitor jobs near you
Infographic showing various Desk Monitor job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk Technician

Bloomfield, MI • On-site

Edward Rose & Sons
Real Estate • 1 - 5K employees
Learn more about Edward Rose & Sonsexternal

$19 - $25.75/hr

Full-time

Retirement, PTO

Posted 16 days ago

Edward Rose & Sons rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

Job description

Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for a Help Desk Technician to join our team in Bloomfield Hills, MI. The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes customer issues to determine the best way to resolve and implement the solution.
What are the responsibilities of the Help Desk Technician?
  • Respond to help desk service requests in a prompt and professional manner.
  • Diagnose and resolve basic hardware, software, and connectivity problems.
  • Gather and analyze information about customer issues and determine the best way to resolve and implement the solution, escalating as necessary.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Serve as the first point of contact for customers seeking technical assistance on company supported applications and platforms over the phone, email, chat, and/or face to face.
  • Provide training in computer set-up and new or existing technology.
  • Install, configure, and maintain the lifecycle of hardware, software, and operating systems.
  • Respond and document service requests as open tickets and provide follow-up to end users and senior members of the Technology team.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk through and assist the customer with the troubleshooting and problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Maintain records of events, problems, and their resolutions in ticket tracking system.
  • Follow-up after problems have been resolved and update ticket status and information.
  • Create and maintain accurate documentation for future troubleshooting and issue resolution.
  • Identify and suggest possible improvements on procedures.
  • Order and deploy hardware for new or existing employees, as well as receive hardware returns.
  • Perform special projects as assigned by the technology operations team leader.
  • Monitor for site connectivity outages, initiate first response for the outage, and escalate as necessary.
  • Take inventory and maintain IT equipment including desktops, laptops, printers, monitors, and mobile devices.
  • Travel to remote sites to perform maintenance and project work when necessary.

What are the role requirements?
  • Associates degree in technology is preferred.
  • Previous experience in IT is preferred.
  • Experience with remote troubleshooting and VPN.
  • Preferred Technology Exposure: SharePoint, Microsoft Windows, Microsoft Office365, Windows administration.
  • Tech savvy and good understanding of computer systems, mobile devices, applications, and other related tech products.
  • Working knowledge of Windows 10 and 11.
  • Ability to diagnose and resolve basic technical issues.
  • Knowledge and experience of customer service practices.
  • The ability to work cooperatively with others.
  • Must be willing to work overtime when necessary and occasional extended support coverage - which may include on-call, evening and/or weekend hours.
  • Attendance, work ethic and strong interpersonal skills are required for success in this position.
  • Shows initiative in finding solutions to commonly found problems.
  • Ability to work independently as well as with a team.
  • Effective planner and organizes tasks in order of priority.
  • Strong written and verbal communication skills are required.
  • Exceptional organizational and time-management skills along with close attention to detail are required.
  • Must have a valid driver's license.

What's in it for you?
  • Comprehensive benefits package, including 401(k) with company match
  • On the job training and development
  • Generous paid time off programs
  • Competitive compensation plan with bonus opportunities
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home

Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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