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Desk Associate Jobs in Monroe, GA (NOW HIRING)

HEI Hotels and Resorts

Front Desk Agent

Braselton, GA · On-site

$13 - $16.50/hr

We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are ...

Bowlero

Hiring Event - Bowlero Lilburn

Lawrenceville, GA · On-site

$13 - $17.25/hr

Front Desk Associates All applicants must be 18 years old or older in order to qualify for a position. To confirm your interest in an interview, apply TODAY. The interviews will be located at:

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All JobsDesk Associate JobsDesk Associate Jobs in Monroe, GA

Desk Associate information

See Monroe, GA salary details

$13

$19

$30

How much do desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desk associate in Monroe, GA is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.26 per hour, depending on experience, location, and employer.

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are some basic desk associate jobs?

A desk associate typically performs tasks such as greeting visitors, answering phones, managing appointments, and handling administrative duties like data entry and filing. They often use office software and require good communication skills, working in environments like reception areas or customer service desks.

What are the most commonly searched types of Desk jobs in Monroe, GA?

The most popular types of Desk jobs in Monroe, GA are:

What cities near Monroe, GA are hiring for Desk Associate jobs?

Cities near Monroe, GA with the most Desk Associate job openings:

Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Monroe, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

Patient Services Representative Lead - Front Desk - Loganville, GA

PhyNet Dermatology LLC

Loganville, GA • On-site

$15.25 - $20.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Phynet Dermatology rating

3.9

Company rating: 3.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Patient Services Representative Lead - Front Desk - Loganville, GA

Under the direction of the Practice Manager, this position is directly responsible for the day-to-day operations for the Patient Services Representative team members in Brookhaven.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The department supervisor reserves the right to change duties, responsibilities, and activities at any time with or without notice.

Essential Duties And Responsibilities

  1. Assist in monitoring team performance metrics and phone queues to ensure the team is meeting performance targets.
  2. Answers incoming calls, addressing patients' scheduling needs or triaging, routing, and providing support and solutions for escalated and complex inquiries.
  3. Acts as a Subject Matter Expert and/or fluent in primary and secondary and serve as a backup associate in other practices.
  4. Ensures compliance with practice's standards and patient confidentiality.
  5. Subject Matter Expert in multiple practices and super user in EMA and ECW.
  6. Proactively identify cross-training and processes and procedure enhancements that will improve enterprise results and efficiencies.
  7. Become a change champion, helping others to adapt to change positively.
  8. Collaborate with leadership by providing an in-depth knowledge of issues and challenges, providing insight and feedback. Work to create action plans based on feedback to improve performance targets and patient satisfaction.
  9. Work closely with the manager to successfully oversee team operations. Function as point of contact when necessary or assigned.
  10. Assist with peer coaching and new hire training.
  11. Help develop PSR goals and action plans for success.
  12. Complete QA monitoring on associate's phone calls.
  13. Brand advocate for a practice.
  14. Complete assigned learning and actively participate in learning sessions or round table discussions.
  15. Regular and reliable attendance.
  16. Perform other duties as assigned.
  17. Provide technical support when needed by the team.
  18. Assist with the team scheduling.

Knowledge, Skills, And Abilities

  1. Excellent customer service and communicant skills
  2. Organized, reliable and results-driven
  3. Problem resolution and strategic thinking
  4. Able to prefer under pressure

Education

High School Diploma or equivalent (Required), Associates (Preferred)

Experience

At least 1-3 years' experience in a leadership position with direct reports

License/Certification

NA

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. Ability to manage complications involving several variables in standardized situations.

Work Environment And Conditions

Work is performed in an office environment. Involves frequent telephone contact with practice office personnel, staff, vendors, consultants, and management. Must be able to work efficiently under high pressure and effectively resolve conflicts as they arise. Work requires some flexibility in working hours.

Physical Demands

Work requires sitting for extended periods. Requires moderate typing skills and sufficient manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment, as necessary. Normal or corrected vision to acceptable levels for common office work. Hearing must be in the acceptable range for telephone contacts. It is necessary to view and type on computer screens for variable periods of time.

What Phynet Dermatology employees say

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Hours and flexibility

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