Showroom Sales & Customer Experience Manager
Location: Reclaimed Showroom & Design Center – 67 N Williams Street, Historic Downtown Crystal Lake, IL
Schedule: Full-time, 5 days per week (including Fridays & Saturdays)
About Us
Reclaimed Showroom & Design Center specializes in handcrafted, solid wood furniture, including custom walnut, oak, ash, and old-growth tables. Located in Historic Downtown Crystal Lake, our showroom is a destination for clients looking for high-quality, one-of-a-kind furniture.
Position Overview
We’re looking for a sales-driven, customer-focused professional to help clients find the perfect furniture for their homes. This role is all about building relationships, understanding customer needs, and providing expert guidance—whether that means selling a piece directly from the showroom floor or walking them through the process of designing a custom piece. The ideal candidate will have a passion for home design, strong communication skills, and the ability to close sales while providing an exceptional customer experience.
Key Responsibilities
- Sales & Customer Service
- Engage with showroom visitors, build rapport, and assess their furniture needs
- Sell high-quality furniture directly from the floor or guide customers through custom orders
- Educate clients on wood species, finishes, and design options to help them make confident decisions
- Follow up with leads, answer inquiries, and convert interest into sales
- Handle invoicing, deposits, and payment processing with attention to detail
- Showroom Management
- Open and close the store, ensuring a professional and inviting environment
- Keep showroom displays updated and well-organized
- Maintain product knowledge and stay informed about new inventory and custom options
- Scheduling & Logistics
- Coordinate customer pickups and schedule furniture deliveries
- Work closely with the workshop team to track production timelines for custom orders
- Ensure smooth communication between customers and the delivery team
Qualifications & Skills
- Proven experience in sales, retail, or customer service (furniture, home décor, or luxury goods preferred)
- Strong interpersonal and communication skills—ability to connect with customers and sell with confidence
- Self-motivated and goal-oriented, with a passion for closing sales
- Ability to explain craftsmanship, materials, and design options to customers
- Organized and detail-oriented, comfortable managing orders and logistics
- Interest in interior design or woodworking is a plus
Compensation & Benefits
- Competitive base salary + commission on sales
- Opportunities for growth within a high-end design showroom
- Employee discount on custom furniture