Depression Friendly Jobs in Ohio (NOW HIRING)

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Training & development

Member Experience Specialist
Be fit. Change lives. Have fun
Orangetheory Fitness is looking for a dependable, personable, and energetic Member Experience Specialist to join our studio team.
As one of the first people members and guests interact with, you will play a key role in creating a welcoming, professional, and high-energy studio experience. The ideal candidate enjoys connecting with people, takes ownership of their responsibilities, and understands that exceptional service is built through consistency, attention to detail, and genuine relationships.
This position combines hospitality, sales, member support, and daily studio operations. We are looking for someone who is reliable, confident, organized, and comfortable working in a fast-paced environment.
Responsibilities

• Welcome members and guests with warmth, enthusiasm, and professionalism
• Check members into classes and assist with reservations and account questions
• Build meaningful relationships with members and create a sense of community
• Answer phone calls, text messages, emails, and general studio inquiries
• Provide studio tours and explain the Orangetheory workout experience
• Guide prospective members through their first visit
• Present membership options and confidently ask for the sale
• Follow up with leads, former members, and prospective clients
• Process membership, retail, and other studio transactions accurately
• Address member questions and concerns professionally
• Maintain accurate member records and account information
• Support studio events, promotions, and community outreach
• Work closely with coaches and studio leadership
• Maintain a clean, organized, and presentation-ready front desk, lobby, and studio
• Complete opening, closing, and administrative duties as assigned

What We're Looking For

• Reliable, punctual, and consistent
• Friendly, confident, and comfortable speaking with anyone
• Professional and mature in communication and appearance
• Strong customer service and relationship-building skills
• Comfortable with sales, outreach, and follow-up
• Organized and attentive to detail
• Able to take initiative without constant supervision
• Positive, energetic, and team-oriented
• Able to remain calm and solutions-focused when handling concerns
• Available for a flexible schedule that may include early mornings, evenings, weekends, and holidays

Previous experience in hospitality, fitness, sales, retail, healthcare, or customer service is preferred but not required.
Compensation and Benefits

• Competitive hourly compensation
• Sales commissions and performance incentives
• Complimentary Orangetheory Fitness membership
• Employee discounts
• Opportunities for growth and advancement

This is more than a traditional front-desk position. You will help shape the member experience, support studio growth, and contribute to a community focused on helping people live healthier, more confident lives.
If you are dependable, engaging, and ready to make a meaningful impact, we would like to meet you.
Compensation: $16.00 - $20.00 per hour
Jobs That Make a Real Difference
About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. to see more about Diversity, Equity and Inclusion at Orangetheory.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please .