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Deposit Operations Representative Jobs in Ohio (NOW HIRING)

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Deposit Operations Representative information

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How much do deposit operations representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for deposit operations representative in Ohio is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a deposit operations representative?

To thrive as a Deposit Operations Representative, you need strong knowledge of banking procedures, regulatory compliance, and account management, typically obtained through experience or a degree in finance or business. Familiarity with core banking systems, transaction processing software, and document management tools is commonly required. Attention to detail, problem-solving abilities, and strong organizational skills are vital soft skills in this role. These skills ensure accurate processing, compliance with regulations, and effective customer service in a high-volume financial environment.

What are some common challenges faced by deposit operations representatives, and how can they be successfully managed?

Deposit Operations Representatives often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and resolving discrepancies in customer accounts. Successfully handling these challenges requires strong attention to detail, effective time management, and clear communication skills. Building proficiency with banking software and staying updated on policies can help representatives efficiently process transactions and maintain accurate records, while collaborating closely with colleagues in compliance or customer service departments ensures swift resolution of issues.

What is the difference between Deposit Operations Representative vs Customer Service Representative?

AspectDeposit Operations RepresentativeCustomer Service Representative
CredentialsTypically requires banking or finance knowledge, basic certifications preferredCustomer service skills, sometimes certifications in communication or sales
Work EnvironmentBank branches, back-office banking departmentsCall centers, retail stores, or online support channels
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for roles in banking operations and transaction processingCompared for direct customer interaction roles

The Deposit Operations Representative primarily handles banking transactions, account maintenance, and back-office processing within financial institutions. In contrast, Customer Service Representatives focus on direct customer interactions, addressing inquiries, and providing support across various industries. While both roles require strong communication skills, the Deposit Operations Representative is more specialized in banking operations, making it the more relevant comparison for those interested in banking-specific roles.

How much does a deposit operations representative make?

The average salary for a deposit operations representative in Texas ranges from $40,000 to $55,000 annually, depending on experience and location. Entry-level roles may start lower, while experienced professionals with certifications can earn higher wages. Compensation often includes benefits such as health insurance and retirement plans.

What is a deposit operations representative?

A Deposit Operations Representative is a banking professional responsible for supporting and processing various deposit-related transactions and account maintenance tasks. They handle activities such as account openings and closings, funds transfers, reconciliations, and resolving discrepancies or customer inquiries related to deposit accounts. This role ensures accuracy and compliance with banking regulations, and often collaborates with other departments to deliver efficient service. Deposit Operations Representatives play a critical role in maintaining the integrity of a financial institution’s deposit operations.

What cities in Ohio are hiring for Deposit Operations Representative jobs?

Cities in Ohio with the most Deposit Operations Representative job openings:

Deposit Operations Representative jobs near you
Infographic showing various Deposit Operations Representative job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,122 per year, or $20.3 per hour.

Operations Support Representative

Telhio Credit Union

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

ormed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
The Operations Support Representative provides essential front-line and back-office support across Telhio Credit Union. This role is responsible for scanning and indexing critical documents for record retention, maintaining deposit and loan accounts, processing mobile deposits and online banking external transfers, managing legal documentation requests, and managing charge-offs. This position collaborates closely with departments including Accounting, Collections, Fraud, Risk, Legal, and IT to ensure high-quality service for both members and internal staff. Success in this role requires thorough attention to detail, strong individual and team collaboration skills, and a deep commitment to member service and compliance.
Responsibilities:
Document Scanning & Indexing
  • Index and scan teller transactions within 24hrs of receipt.
  • Scan and index loan documents, member applications, and internal documents for record retention.
  • Re-index documents as needed to ensure proper filing and retrieval.
  • Prioritize daily work, ensuring teller transactions are completed within required timeframes.
  • Create and follow scanning procedures to ensure consistency and support training.

Account and Transaction Processing:
  • Process core database ticket requests and document all file maintenance changes.
  • Review and process mobile deposit submissions.
  • Monitor online banking external transfers for fraud and verify new ACH setups with members.
  • Communicate with members via secure messaging regarding mobile deposit and external transfer activity.
  • Assist staff and members with online banking and bill payment issues, including third-party coordination.
  • Answer daily calls from retail staff regarding member issues.
  • Partner with internal Fraud and Risk divisions to support the detection, escalation, and resolution of suspicious account activity.

Loan and Share Maintenance:
  • Execute maintenance changes on consumer loans (e.g., rates, payments, due dates, interest corrections).
  • Perform updates on business and consumer share accounts (e.g., rate adjustments, deposit corrections).
  • Process daily and monthly charge-offs for consumer and business shares and loans.
  • Manage Trustee/Chapter 13 recovery payments in coordination with Collections.
  • File payment protection claims with third-party providers.
  • Manage the accurate disbursement of funds for approved claims and process corresponding refunds.

Legal and Compliance:
  • Review and process legal documents (garnishments, subpoenas, tax levies, child support) within required periods.
  • Conduct audits of various activities to ensure accuracy and compliance.
  • Respond to internal inquiries regarding account and payment issues.
  • Ensure data security and privacy practices are upheld.
  • Assist IRA Specialist with deceased account maintenance.

Member Profile and System Maintenance:
  • Address member sign-on issues and research platform discrepancies.
  • Process preauthorized transfer requests submitted via core database.
  • Manage return mail.
  • Manage seasonal address changes to ensure proper mail delivery.
  • Process home equity payoff quotes from external institutions.
  • Fulfill call center mail requests via core database ticketing system.
  • Manage check fraud alerts via third party system.
  • Complete online Social Security and Asset Verifications.

Reporting and Review Tasks:
  • Ensure timely completion of daily/monthly reports and reviews.

Professional Development and Support:
  • Participate in ongoing training to stay current on credit union updates and regulations.
  • Provide timely, accurate support to internal staff.
  • Demonstrate professionalism in communication, appearance, and conduct.

What you will need:
  • High School Diploma or Equivalent. (Required)
  • Associate or bachelor's Degree (Preferred)
  • 1-3 years' experience in: Back Office Operations or Call Center or as a Retail Banker (Required)
  • Excellent verbal and written communication
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
  • Strong research and problem-solving skills
  • Ability to multitask and prioritize.
  • Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

What you will earn:
  • Competitive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance
  • Matching and immediately vested 401(K) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer

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