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Departure Control System Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Basic computer proficiency and ability to learn airline reservation and departure control systems. * Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.

Menzies Aviation

Passenger Service Agent

Boise, ID

$16.50/hr

Basic computer proficiency and ability to learn airline reservation and departure control systems. * Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.

Menzies Aviation

Lounge Club Attendant

Romulus, MI

$16.50/hr

Basic computer proficiency and ability to learn airline reservation and departure control systems * Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required

Menzies Aviation

Lounge Club Attendant

Romulus, MI · On-site

$16.50/hr

Basic computer proficiency and ability to learn airline reservation and departure control systems * Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required

Robinson Aviation

Metering Specialist

Jamaica, NY · On-site

... Control of departure traffic on the Non-movement areas of the Newark Liberty International Airport (EWR). Dimensions of Position A Ground Management Program (GMP) operator shall support the system in ...

Robinson Aviation

Metering Specialist

Newark, NJ · On-site

... Control of departure traffic on the Non-movement areas of the Newark Liberty International Airport (EWR). Dimensions of Position A Ground Management Program (GMP) operator shall support the system in ...

Holt Logistics Corp.

Security Officer

Philadelphia, PA · On-site

$16.25 - $19.25/hr

... vessel departure and arrival times. This adds up to cargo being moved faster, discharged faster ... Operate and access control system * Monitor CCTV system * Watch for irregular or unusual conditions ...

West Virginia University Health System

$18.25 - $23.75/hr

... control infections and to provide for safety of patients, visitors and employees. 6. Reports all ... System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies ...

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All JobsDeparture Control System Jobs

Departure Control System information

See salary details

$61K

$108.8K

$175.5K

How much do departure control system jobs pay per year?

As of Aug 22, 2026, the average yearly pay for departure control system in the United States is $108,776.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is a departure control system?

A Departure Control System (DCS) is specialized software used by airlines and airports to manage the processes involved in passenger check-in, boarding, baggage handling, and flight load control. The system ensures that all passengers, baggage, and cargo are accounted for and processed efficiently before a flight departs. DCS helps improve turnaround times, enhance security, and provide real-time data to staff. It also integrates with other airline systems to streamline operations and improve the passenger experience.

What are the key skills and qualifications needed to thrive as a departure control system agent?

To thrive as a Departure Control System (DCS) Agent, you need strong attention to detail, knowledge of airline operations, and experience in passenger handling, often supported by relevant training or certification in aviation or customer service. Proficiency with airline DCS software (such as Amadeus Altea or Sabre), check-in systems, and IATA regulations is essential. Excellent communication, problem-solving abilities, and the capacity to work under pressure are crucial soft skills for this role. These competencies ensure smooth passenger processing, regulatory compliance, and efficient flight departures in a dynamic airport environment.

What are some common challenges faced by professionals working with departure control systems, and how can they be effectively managed?

Professionals working with Departure Control Systems (DCS) often encounter challenges such as handling last-minute schedule changes, managing high-pressure situations during peak travel times, and ensuring data accuracy for passenger check-in and boarding. Effective management of these challenges involves strong attention to detail, clear communication with airport staff and airline operations teams, and the ability to quickly adapt to evolving circumstances. Continuous training on system updates and close collaboration with IT and ground operations teams also play a crucial role in maintaining efficient workflows and minimizing disruptions.

What is the difference between Departure Control System vs Airline Ticketing Agent?

AspectDeparture Control SystemAirline Ticketing Agent
Primary RoleAutomates check-in, boarding, and baggage handling processesAssists customers with booking, purchasing, and managing airline tickets
Required SkillsKnowledge of airline operations, software proficiency, data managementCustomer service, sales skills, airline reservation systems
Work EnvironmentAirport operations, airline offices, IT systemsAirport counters, travel agencies, customer service centers
CertificationsOften no formal certification, but familiarity with airline softwareCustomer service training, reservation system certifications

While the Departure Control System is a software platform used by airline staff to manage check-in and boarding, the airline ticketing agent interacts directly with passengers to sell and manage tickets. Both roles are essential in airline operations but focus on different aspects of the passenger journey.

Infographic showing various Departure Control System job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $108,776 per year, or $52.3 per hour.

Passenger Service Agent

Menzies Aviation

Boise, ID • On-site

$16.50/hr

Part-time

Re-posted 10 hours ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in, baggage processing, boarding procedures, and passenger inquiries while ensuring compliance with airline, airport, and regulatory requirements.
What you will be doing
  • Computerized check-in of passengers for international and domestic travel.

  • Designate seat assignments.

  • Verify documentation for international and domestic flights.

  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight.

  • Verify ticket and seat reservations.

  • Match manifest to on-board count

  • Assist with various governmental agency requirements.

  • Connect and disconnect Jetway/stairs as necessary.

  • Announce arrivals and departures as necessary.

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • Must be at least 18 years of age.

  • HS Diploma or GED
  • Some customer service, hospitality, airline, or airport experience.
  • Basic computer proficiency and ability to learn airline reservation and departure control systems.
  • Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.
  • Excellent verbal and written communication skills

  • Must be able to speak, read, and write in English.

  • Must be available and flexible to work variable shifts including weekends and holidays.

  • Work is done indoors and outdoors - must be comfortable working in all weather conditions.

  • Able to continuously lift, push and pull up to 70 lbs.

Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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