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Delta Customer Service Agent Jobs (NOW HIRING)

Unifi

Airport Customer Service Agent (Delta) - KOA

Kailua, HI · On-site

$16.25 - $21.50/hr

General information Job Title Airport Customer Service Agent (Delta) - KOA Date Sunday, July 19, 2026 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 22.00 Full/Part Time ...

Unifi

Airport Customer Service Agent (Delta) - PWM

Portland, ME · On-site

$15.75 - $21.25/hr

General information Job Title Airport Customer Service Agent (Delta) - PWM Date Wednesday, August 26, 2026 Entity Unifi Aviation, LLC State Maine City Portland Base Pay Rate: $ 20.00 Full/Part Time ...

Customer Service | Full-Time

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

Call Center Agent Killeen, TX Position Overview MCI is one of the fastest-growing tech-enabled ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

Advanced Air LLC

Customer Service Agent

Imperial, CA · On-site

$16.90/hr

Job Type Full-time Description Customer Service Agent Job Type: Full Time Location: Imperial, CA ... Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest * 401k ...

ADVANCED AIR, LLC

Customer Service Agent

Phoenix, AZ · On-site

$16/hr

Customer Service Agent Job Type: Full-time Location: Phoenix, AZ FLSA: Non - Exempt Who we are ... Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest * 401k ...

ADVANCED AIR LLC

Customer Service Agent

Imperial, CA

$16.90/hr

Description Customer Service Agent Job Type: Part Time Location: Imperial, CA FLSA: Non - Exempt ... Sick Time * Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and ...

Advanced Air LLC

Customer Service Agent

Imperial, CA · On-site

$16.90/hr

Job Type Part-time Description Customer Service Agent Job Type: Part Time Location: Imperial, CA ... Sick Time * Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and ...

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Delta Customer Service Agent information

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How much do delta customer service agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for delta customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Delta Customer Service Agent?

Delta Customer Service Agents are frontline employees who assist passengers with a variety of tasks at airports, such as checking in, issuing boarding passes, handling baggage, addressing flight inquiries, and resolving customer concerns. They play a critical role in ensuring a smooth and positive travel experience for Delta Air Lines passengers. These agents are trained to provide excellent customer service, manage high-pressure situations, and communicate effectively with travelers from diverse backgrounds. Their responsibilities may also include helping with flight changes, rebooking, and ensuring compliance with airline policies.

What skills and qualifications are needed to be a Delta Customer Service Agent?

To thrive as a Delta Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and customer relationship management (CRM) software is important. Exceptional patience, teamwork, and conflict resolution skills help agents handle diverse customer situations and maintain positive interactions. These skills are essential for delivering high-quality service, ensuring passenger satisfaction, and supporting smooth airport operations.

How does a Delta Customer Service Agent collaborate with other airport staff during high-traffic periods?

Delta Customer Service Agents work closely with gate agents, baggage handlers, and security personnel, especially during peak travel times. Effective communication and teamwork are essential to ensure passengers are informed about flight updates, checked in efficiently, and guided through boarding processes. Agents often coordinate with supervisors to resolve issues like overbooked flights or delayed connections, helping maintain a smooth operation and positive customer experience. This collaborative environment can be fast-paced but offers valuable opportunities to develop problem-solving and interpersonal skills.

What is the difference between Delta Customer Service Agent vs Delta Reservations Agent?

AspectDelta Customer Service AgentDelta Reservations Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; familiarity with reservation systems
Work EnvironmentAirport or call center; direct customer interactionCall center or office; handling reservation inquiries
Employer & IndustryDelta Airlines; airline industry

Delta Customer Service Agents primarily assist passengers at airports and via phone, focusing on check-in, baggage, and customer issues. Reservations Agents handle booking, modifying, and canceling flights, often working in call centers. While both roles require customer service skills and airline industry knowledge, their main responsibilities differ, with Customer Service Agents focusing on passenger support and Reservations Agents on booking management.

Does Delta Customer Service Agent offer remote customer service jobs?

Delta Customer Service Agents typically work in airport or call center environments, providing assistance to passengers and handling inquiries. While some customer service roles in the airline industry may offer remote options, most Delta Customer Service Agent positions require on-site presence due to the nature of the work and the need for direct interaction with customers and airport operations.

How do I become a Delta Customer Service Agent?

To become a Delta Customer Service Agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. The application process involves submitting an online application, passing interviews, and sometimes completing training programs or assessments. Prior experience with airline systems or multilingual abilities can be advantageous.

What cities are hiring for Delta Customer Service Agent jobs?

Cities with the most Delta Customer Service Agent job openings:

What states have the most Delta Customer Service Agent jobs?

States with the most job openings for Delta Customer Service Agent jobs include:

What are popular job titles related to Delta Customer Service Agent jobs?

For Delta Customer Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Delta Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent - Framingham

Boston, MA • On-site

The Landline Company
See more jobs at The Landline Companyexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Assist customers with passenger check-in, boarding, and resolving questions or concerns.

  • Enter passenger information into reservations systems and update customer records.

  • Load and remove customer baggage from vehicles and baggage carousels.

Job description

Full-Time Customer Service Agent

Pay Rate:

  • $21.00 per hour

Location Information:

  • Framingham, MA

About Us:

The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, and Air Canada.

Landline operates service between Framingham, MA and Boston Logan International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role:

We’re seeking a Full-Time Customer Service Agent to join our Framingham (Natick Area) team! You will be responsible for assisting with passenger check-in and bus boarding.

Responsibilities:

  • Greet customers and provide information about our services
  • Assist customers with the boarding process
  • Answer customer questions and resolve customer concerns
  • Enter passenger information into reservations systems
  • Document and update customer records based on interactions
  • Load and remove customer baggage from Landline vehicles and baggage carousels
  • Develop and maintain knowledge of Landline’s products and services
  • All other duties as assigned

Qualifications:

  • High School Diploma, GED, or equivalent education required
  • Minimum of 2 years of customer service experience
  • Experience working with an Airline Passenger Service System is preferred
  • Ability to pass a pre-employment drug screen, including marijuana, and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position)
  • Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas
  • Valid driver's license and reliable personal transportation are required. Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.
  • Ability to build rapport with customers
  • Ability to prioritize and multitask
  • Positive attitude, strong work ethic, and professional demeanor
  • Excellent written and verbal communication skills
  • Willingness to learn new systems and adapt to changing situations
  • Ability to lift up to 70lbs

Shift:
This operation runs 7 days a week, including holidays. The shift for this position begins at 2:30 AM and ends shortly after lunchtime. Weekend and holiday availability is required.

Ability to Commute:

Framingham, MA 01701

The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance