Delivery Operations Associate Jobs in Florida (NOW HIRING)

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Associate at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Operations Associate on the Operations team, you will be responsible for leading and project-managing large, cross-functional national initiatives while providing day-to-day operational support across real estate, compliance, business resiliency, and budget management. The Operations Associate coordinates stakeholders, tracks program delivery, ensures regulatory and policy compliance, supports continuity planning, and monitors financial performance to enable efficient, compliant, and resilient operations at scale.

The Operations Associate is expected to:

• Lead end-to-end delivery of national, multi-stakeholder initiatives
• Facilitate governance meetings, steering committee updates, and stakeholder workshops; produce clear status reporting and executive summaries
• Identify, assess, and mitigate cross-functional risks and dependencies; escalate appropriately and propose remediation options
• Drive timely decision-making and track actions to closure to meet scope, schedule, budget, and quality objectives
• Support enterprise business continuity and disaster recovery planning efforts: business impact analyses, continuity plans, tabletop exercises, and after-action reporting
• Provide support for ad hoc requests and reporting for Operations Leaders for national initiatives, vendors and usage of tech tools
• Support annual operating and capital budget processes for operations-related line items; track spend-to-plan and analyze variances
• Represent National Operations in cross-functional forums and working groups
• Assist in documenting and standardizing key operational processes; develop playbooks, templates, and checklists to ensure consistent execution
• Maintain continuity documentation, contact lists, and dashboards across the national footprint

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Project management proficiency: plan development, scheduling, risk management, stakeholder management.
• Strong communication and presentation skills; ability to synthesize complex topics into clear executive-level summaries.
• Analytical and problem-solving mindset; attention to detail with ability to handle multiple priorities.
• Collaborative leader: builds relationships across functions, influences without authority, and drives accountability.
• Proactive, organized, and able to work with limited supervision.
• Comfortable working in ambiguous environments and managing change.
• High ethical standards, confidentiality, and compliance orientation.

• Bachelor's degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
• Minimum of Five (5) years of recent overall project management experience

This role is not eligible for remote work in Colorado

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#LI-Remote,

The applicable base salary range for this role is $82,400 to $153,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until: May 30, 2026