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Delivery Director Jobs in Basking Ridge, NJ (NOW HIRING)

Accenture

Service CCaaS Technology Delivery Lead

New York, NY · On-site

$231K/yr

We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and ...

Fox

Director, Engineering & Delivery

New York, NY · On-site

We are looking for a transformational leader to join the Product T technology Team as the Director of Engineering & Delivery. As the Director, you will lead our multi-platform digital product ...

BNY

Director, Delivery Practitioner

Manhattan, NY

We're seeking a future team member for the role of Director, Delivery Practitioner to join our Wealth Services Platform team. This role is located in Jersey City, NJ. In this role, you'll make an ...

Nagarro

Associate Director, Delivery

New York, NY

$18.50 - $21.50/hr

Experience in delivering projects using Agile development methodology with strong understanding of agile metrics and processes * Experience in handling large teams good understanding of technology ...

Nagarro

Associate Director, Delivery

New York, NY · On-site

$18.50 - $21.50/hr

Experience in delivering projects using Agile development methodology with strong understanding of agile metrics and processes * Experience in handling large teams good understanding of technology ...

Nagarro

Associate Director, Delivery

New York, NY · On-site

$18.50 - $21.50/hr

Experience in delivering projects using Agile development methodology with strong understanding of agile metrics and processes * Experience in handling large teams good understanding of technology ...

Nagarro

Associate Director, Delivery

New York, NY · On-site

$18.50 - $21.50/hr

Experience in delivering projects using Agile development methodology with strong understanding of agile metrics and processes * Experience in handling large teams good understanding of technology ...

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All JobsDelivery JobsDelivery Director JobsDelivery Director Jobs in Basking Ridge, NJ

Delivery Director information

See Basking Ridge, NJ salary details

$37.6K

$219.5K

How much do delivery director jobs pay per year?

As of Aug 8, 2026, the average yearly pay for delivery director in Basking Ridge, NJ is $205,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $218,500.00 and $218,500.00 per year, depending on experience, location, and employer.

What is the difference between Delivery Director vs Project Manager?

AspectDelivery DirectorProject Manager
Primary FocusOversees multiple projects and strategic delivery across departmentsManages individual projects from initiation to completion
ResponsibilitiesStrategic planning, resource allocation, high-level client relationsProject planning, scheduling, team coordination, risk management
Required CredentialsTypically requires senior project management certifications (PMP, PgMP), extensive experienceUsually holds PMP or similar certifications, relevant industry experience
Work EnvironmentExecutive-level, cross-departmental, client-facingProject teams, on-site or remote, focused on specific projects

The main difference between a Delivery Director and a Project Manager lies in scope and level of responsibility. The Delivery Director oversees multiple projects and aligns delivery with strategic goals, while the Project Manager focuses on managing individual projects. Both roles often require similar certifications, but the Delivery Director operates at a higher, more strategic level within organizations.

How much do delivery directors make in the US?

Delivery Directors in the US typically earn between $120,000 and $180,000 annually, with total compensation often including bonuses and profit sharing. Salaries vary based on industry, company size, experience, and location, and the role requires strong leadership, project management skills, and industry knowledge.

What are some common challenges a delivery director faces when managing multiple projects across different teams?

A Delivery Director often encounters challenges such as balancing competing priorities across multiple projects, aligning various teams toward common goals, and ensuring consistent communication among stakeholders. Managing deadlines and resource allocation can be complex, especially when projects have overlapping timelines or dependencies. Additionally, adapting to shifting client requirements while maintaining quality standards requires strong leadership and problem-solving skills. Building strong relationships with both clients and internal teams is essential to navigate these challenges effectively.

What are the key skills and qualifications needed to thrive as a delivery director?

To thrive as a Delivery Director, you need strong project management expertise, leadership abilities, and a proven track record in delivering complex programs, often supported by a degree in business or technology and relevant certifications like PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project), resource planning systems, and reporting dashboards is typically required. Exceptional stakeholder management, communication, and problem-solving skills help Delivery Directors lead teams and navigate client expectations effectively. Mastery of these skills ensures successful project outcomes, client satisfaction, and organizational growth.

What is a delivery director?

Delivery Directors are senior leaders responsible for overseeing the successful delivery of projects, programs, or services within an organization. They coordinate teams, manage resources, set delivery strategies, and ensure that projects are completed on time, within scope, and on budget. Delivery Directors also act as a bridge between stakeholders and delivery teams, maintaining clear communication and managing risks. Their role is crucial in ensuring client satisfaction and the overall success of an organization’s offerings.
What are the most commonly searched types of Delivery jobs in Basking Ridge, NJ? The most popular types of Delivery jobs in Basking Ridge, NJ are:
What job categories do people searching Delivery Director jobs in Basking Ridge, NJ look for? The top searched job categories for Delivery Director jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Delivery Director jobs? Cities near Basking Ridge, NJ with the most Delivery Director job openings:
Delivery Director jobs near you

Director of National Client Experience & Operations

Exela Enterprise Solutions, Inc.

New York, NY • On-site

$231K/yr

Full-time

Re-posted 24 days ago

Job description

Job Description
Director Service Delivery
About the Role:
As the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery managers and specialists, setting strategic objectives, implementing best practices, and driving continuous improvement initiatives to optimize service delivery processes and outcomes.
Essential Job Responsibilities:
  • Develop and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
  • Lead and manage a team of service delivery managers and specialists, providing direction, guidance, and support to ensure effective service delivery and customer satisfaction.
  • Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and metrics to track performance, identify areas for improvement, and drive operational excellence.
  • Collaborate with internal stakeholders, including sales, account management, product development, and support teams, to align service delivery efforts with client requirements and business goals.
  • Oversee the planning, scheduling, and allocation of resources (e.g., personnel, equipment, tools) to ensure efficient and timely delivery of services.
  • Monitor and analyze service delivery trends, customer feedback, and industry best practices to identify opportunities for innovation, process optimization, and service improvement.
  • Develop and maintain strong relationships with clients, acting as a trusted advisor and escalation point for service-related issues and concerns.
  • Lead service delivery reviews and meetings with clients, providing updates on performance, addressing issues and risks, and identifying opportunities for value-added services and upselling opportunities.
  • Ensure compliance with regulatory requirements, industry standards, and company policies and procedures related to service delivery, data security, and privacy.
  • Prepare and present regular reports and presentations to senior management, providing insights into service delivery performance, trends, and initiatives.

Qualifications:
  • Bachelor's degree in business administration, management, information technology, or a related field (or an equivalent combination of education and relevant experience). Advanced degree (e.g., MBA) is preferred.
  • Minimum of 8-10 years of experience in service delivery management, client relationship management, or related fields, with at least 3-5 years in a leadership or director-level role.
  • Proven track record of success in driving service delivery excellence, achieving high levels of customer satisfaction, and meeting or exceeding performance targets and objectives.
  • Strong leadership and management skills, with the ability to inspire and motivate teams, foster collaboration, and drive results in a dynamic and fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams.
  • Strategic thinker with strong analytical and problem-solving abilities, capable of translating client needs and business requirements into actionable strategies and initiatives.
  • Experience in managing service delivery teams, including recruitment, training, performance management, and professional development.
  • Knowledge of service delivery methodologies, frameworks, and best practices, with experience implementing and optimizing service management processes and tools.

Skills Candidate Should Possess:
1. Operational & People Leadership
  • Large-Scale Workforce Management: Proven ability to lead a tiered organization (170+ employees) across multiple shifts or locations.
  • Talent Development: Identifying and coaching "leads" and "supervisors" to ensure the 175+ person org doesn't rely solely on the Director.

2. Client & Executive Communication
  • Stakeholder Management: The ability to translate "back-office" operational data into "front-office" business value for client executives.
  • Crisis Communication: Maintaining a calm, professional demeanor when addressing service failures with the client.
  • Consultative Selling: Identifying opportunities within the current operation to offer new services or efficiencies that benefit the client's bottom line.

3. Financial & Process Acumen
  • P&L Management: Strong "business math" skills-understanding margins, labor costs, and how operational efficiency impacts the budget.
  • Vendor Management: Negotiating and managing third-party providers for equipment, supplies, or offshore support.

4. Technical & Digital Literacy
  • Document Solutions Expertise: Understanding of the "Print-to-Digital" pipeline (OCR, high-speed scanning, and digital mailroom).
  • Automation Implementation: Not necessarily coding, but the ability to identify where RPA (Robotic Process Automation) or AI-driven sorting can replace manual data entry.
  • Data Analysis: Proficiency in using BI tools (Excel, Tableau, or internal dashboards) to track accuracy and cycle-time trends.

5. Soft Skills
  • Resilience: Essential for the "hot seat" nature of national operations.
  • Pragmatism: The ability to choose a "working solution" over a "perfect solution" to keep production moving.
  • Attention to Detail: In document processing, a 1% error rate can be a catastrophe; this person must be a stickler for accuracy.

"The salary for this position starts at $ 175,000.00 per year ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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