Deli Service Manager Jobs in Madison, WI (NOW HIRING)

At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.

Join Our Festival Foods Team as a Deli Assistant Department Manager!

Job Title: Deli Assistant Department Manager

Supervisor: Deli Department Manager

Are you a leader with a passion for food service and deli operations? Whether you've excelled in fast food, worked in a restaurant, managed a line cook station, or are eager to learn leadership in a grocery deli environment, this could be the start of an amazing opportunity!

At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our deli has them covered.

Developing associates and providing excellent guest service is at the heart of what we do.  Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day.

What You'll Do:

As a Festival Foods Deli Assistant Manager, you will support the Deli Department Manager in:

• Leadership & Scheduling: Assist the Deli Department Manager in achieving labor goals by creating effective associate schedules. Collaborate with store leadership on daily, weekly, and annual labor objectives.
• Profit & Performance: Contribute to achieving gross profit goals through planning and controlling shrink. Your understanding of food service and deli operations will help reduce waste. 
• Team Development: Reinforce team culture and performance expectations. Ensure adequate staffing levels by partnering with Human Resources to interview and hire new associates. Provide thorough training and ongoing support to new team members, serving as a mentor and guide to their development.
• Guidance & Delegation: Lead Deli department associates by delegating tasks, offering guidance, and supporting their professional growth. Collaborate with the Department Manager on performance reviews and handle policy violations effectively.
• Inventory Management: Manage inventory levels and ensure accurate pricing on products. Place orders with vendors for special events and holidays, ensuring smooth operations.
• Guest Service: Deliver exceptional guest service by addressing concerns, resolving issues, and embodying the boomerang principle. Your experience in fast food, deli, or restaurant settings will enhance the overall shopping experience.
• Department Maintenance: Maintain cleanliness and organization in the deli, including work areas, shelving, and the sales floor. Your attention to detail will ensure a welcoming environment for all guests.
• Support: Assist with preparing coaching sessions, performance reviews, event notes, training checklists, and store sales. Your organizational skills will keep the department running efficiently.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team: Other duties as assigned

What We're Looking For:

To succeed as a Deli Assistant Department Manager, you should bring:

• Experience & Education: High School education or equivalent combination of education and experience. Experience in fast food, deli, or restaurant environments preferred.
• Leadership Skills: Ability to motivate and lead a diverse team in a fast-paced setting, with strong interpersonal and communication skills.
• Technical Knowledge: Thorough understanding of the retail food business, including deli and perishable department operations. Familiarity with equipment such as slicers, fryers, and ovens is important.
• Safety Awareness: Knowledge of safety requirements and company policies, with the ability to apply on-the-job training to identify and address potential hazards. ServeSafe Certification is required (Festival will cover the cost if not certified).
• Decision-Making Skills: Ability to make timely and effective decisions, ensuring smooth operations and high guest satisfaction.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions:

• Stand in place for a long period of time, bend, stoop, and kneel regularly
• Full range of upper body motion
• Lifting up to 50 pounds on a frequent basis
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

Work Schedule:

This is a full-time position with shifts that will vary, including days, nights, weekends, and holidays, based on business needs.

Ready to lead our deli team and make a significant impact? Apply now and bring your leadership skills and food service expertise to Festival Foods!