ZipRecruiter

Log In

1

Definity Jobs in Toronto, ON (NOW HIRING)

Definity Financial

AI Engineering Lead

Toronto, ON · Hybrid

CA$108K - CA$158K/yr

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

Definity Financial

HR Business Assistant

Toronto, ON · On-site

... Definity (including HR Operations, HR Business Partners, Enterprise Change Enablement, Talent & Culture, and HR Integration). This role also provides a full range of administrative support to the ...

Definity Financial

Sr Partner, Sourcing

Toronto, ON · On-site

... Definity such as Claims, Technology Solutions as well as Indirect Spend (Corp. Services, HR, Finance, etc.). As a Senior Sourcing Partner, you will be responsible for developing and executing ...

Definity Financial

Digital Senior Developer

Toronto, ON · On-site

CA$92K - CA$142K/yr

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. What's in it for you? * Hybrid work schedule for most roles * Company share ownership ...

previous pagenext page

Showing results 21-40

All JobsDefinity JobsDefinity Jobs in Toronto, ON

Definity information

What is a Definity?

A job at Definity typically refers to working for Definity Financial Corporation, a Canadian insurance company specializing in property and casualty insurance. Employees at Definity may work in roles such as underwriting, claims, customer service, actuarial science, IT, or corporate functions. The company is known for its innovative approach to insurance and offers opportunities for career growth in a dynamic work environment. Definity values inclusivity, professional development, and provides comprehensive benefits to its employees.

What are the key skills and qualifications needed to thrive as a Definity claims adjuster?

To thrive as a Definity Claims Adjuster, you need strong analytical skills, attention to detail, and a background in insurance or related education. Familiarity with claims management systems, estimating software, and relevant certifications such as CIP (Chartered Insurance Professional) are typically required. Excellent communication, negotiation, and customer service skills help you manage claims efficiently and build trust with clients. These skills ensure accurate, fair claims resolutions and maintain customer satisfaction in a competitive insurance industry.

What are some typical challenges faced by employees working at Definity, and how does the company support professional development?

Employees at Definity, a leading Canadian property and casualty insurance company, often encounter challenges related to adapting to evolving technologies and regulatory requirements in the insurance sector. The company supports its staff by offering comprehensive training programs, mentorship opportunities, and access to industry certifications. Definity also encourages internal mobility, enabling employees to explore diverse roles and advance their careers within the organization. Collaborative team structures and open communication channels further help team members navigate complex projects and industry changes.

What is the difference between Definity vs Customer Service Representative?

AspectDefinityCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, insurance companies, or financial institutionsRetail stores, call centers, or office settings
Industry UsageInsurance, finance, and related sectorsRetail, telecommunications, and service industries
Common Search/ComparisonDefinity vs Customer Service Representative

Definity roles typically involve specialized knowledge in insurance or finance, requiring specific certifications and working in professional environments. Customer Service Representatives focus on assisting customers across various industries, often with less specialized credentials. While both roles involve communication skills, Definity positions are more industry-specific, whereas Customer Service Representatives have broader customer-facing responsibilities.

What job categories do people searching Definity jobs in Toronto, ON look for?

The top searched job categories for Definity jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Definity jobs?

Cities near Toronto, ON with the most Definity job openings:

Definity jobs near you
Infographic showing various Definity job openings in Toronto, ON as of September 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution.

Representative, CISS (6-month Contract)

Toronto, ON • Hybrid

Definity Financial
See more jobs at Definity Financialexternal

Full-time

Posted 22 days ago

Job description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering. 
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here. 
The Opportunity
Do you have a strong desire to help others with life's unpredictable moments? Do you provide a superior customer experience by building an authentic emotional connection with customers and maintaining a high level of professionalism and productivity? As the first contact for customers, brokers, and claimants, the Customer Care Specialist provides needed assurance and crisis management while setting the tone for Travelers' Claim experience. By handling a high volume of incoming calls, you will accurately and efficiently capture first notice of loss information and respond to customer inquiries. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Definity. 
 
What to Expect
 
  • Answers inbound calls to meet customer needs by efficiently capturing first notice of loss information, responding to questions, redirecting customers to appropriate department/claim professional or promptly escalating urgent claims according to the established escalation guidelines. 
  • Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge. 
  • Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience. 
  • Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business. 
  • Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer. 
  • Other responsibilities as assigned.
     

What You Bring 

  • Bachelor's Degree or College Diploma with one year of insurance call centre experience claims clerical support, office related or customer service experience, or an equivalent combination of education and experience preferred. 
  • Bilingual in English and French is an asset. 
  • Enrollment in C.I.P program is an asset. 
  • Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers' lives. 
  • Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues. 
  • Self-starter with the ability and drive to continuously learn new skills and flexibly adapt to new information and technology platforms. 
  • Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers' needs and concerns. 
  • Ability to work well in a structured work setting and adhere to a daily schedule including commitment to excellent attendance with proven reliability.

  • This role requires regular in-office attendance, with employees expected to work from our Oakville office three days per week.
     

    Salary range: $49,300 - $82,100

 

Apply