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Field Service Representative (FSR), Counter Intrusion

Anduril Industries

Costa Mesa, CA

Full-time

Re-posted 7 days ago


Anduril rating

9.1

Company rating: 9.1 out of 10

Anduril

Based on 17 frontline employees who took The Breakroom Quiz

7.4

Company rating compared to similar companies: 7.4 out of 10

Manufacturers average

Based on 75,712 frontline employees who took The Breakroom Quiz


Job description

ABOUT THE ROLE
Anduril's Deployment Operations group is seeking a Field Service Representative (internally known at Anduril as Technical Operations Engineer) to join our Counter Intrusion team. This is a Costa Mesa based role and not eligible for remote/hybrid work.
As a member of Anduril's Technical Operations team, you will be responsible for deploying and supporting Anduril's products all over the world. You will go forward with products early on in their lifecycle and work with engineering teams to iteratively improve them over time. The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution.
You must be both a teacher and a student, able to coach teammates on systems that you've gained intimate familiarity with and then transition into mastering the next system. You'll also guide users through product employment and troubleshooting, advise account managers on how to structure an operation to ensure technical success, and communicate specific recommendations for product refinement to engineering teams.
WHAT YOU'LL DO
  • Support military defense projects by executing technical operations, conducting field maintenance, providing customer field support and training
  • Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution
  • Communicate field issue status to internal and customer teams, keeping them informed.
  • Support the development and implementation of comprehensive operational and logistical plans for various events
  • Ensure high availability and performance of defense systems
  • Maintain support plans for hardware and software
  • Assist in event planning and resource allocation, keeping key stakeholders informed about Technical Operations requirements
  • Incident response root-cause analyses (RCAs) for defense systems in the field
  • Conduct post-incident reviews and implement preventive measures
  • Maintain up-to-date documentation
REQUIRED QUALIFICATIONS
  • 3+ years of experience of strong problem solving in unstructured environments at the interface of hardware, software, and networking.
  • Ability to climb towers to install, maintain, and repair sensor equipment and components including cameras, radars, and Pan Tilt Units (PTU).
  • Strong mechanical aptitude to troubleshoot and repair critical site infrastructure including generators, solar power systems, and hydraulic systems.
  • Experience performing preventative maintenance on tower structure components including guy wires, anchors, lightning protection systems and other structural elements to ensure integrity and safety.
  • Experience operating specialized equipment including aerial lifts and forklifts.
  • Ability to travel to remote regions of the world for up to two months at a time (at least 50% of the year).
  • Ability to relocate, if not already local to be onsite in Costa Mesa, CA
  • Eligible to obtain and maintain a U.S. Top Secret/Secret clearance.
PREFERRED QUALIFICATIONS
  • B.S. in mechanical engineering, aerospace engineering, computer science, or related technical field
  • Prior tower climbing experience with relevant certifications (Tower Climbing, OSHA 10/30).
  • Valid Commercial Driver's License (CDL).
  • Working knowledge of IP networking fundamentals and Linux command line interfaces.
  • Collaborate effectively with cross-functional teams.
  • Prior military or overseas contracting experience.

Working at Anduril

About Anduril, in their own words

From Anduril

As the world enters an era of strategic competition, Anduril delivers cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the warfighter in months, not years.


What Anduril employees say

Pay

Benefits

Hours and flexibility

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Anduril Industries logo

About Anduril Industries

Sourced by ZipRecruiter

Anduril Industries is a trailblazer in the technology industry based in Costa Mesa, CA, US. Founded in 2017 by Palmer Luckey, the creator of Oculus VR, the company focuses on developing innovative technology to equip and empower those in the defense sector. Its primary products include cutting-edge autonomous systems and AI software that assist in combating threats to national and global security. The mission of Anduril Industries is to integrate technology and defense by building transformative, scalable solutions that ensure a safer world.

Industry

Guided missile and space vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Costa Mesa, CA, US

Year founded

2017

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