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Defect Manager Jobs in Pennsylvania (NOW HIRING)

CEI

Senior QA Lead

Pittsburgh, PA · On-site

Own the end-to-end test strategy, planning, execution, and defect management. * Utilize AI-enabled testing tools to enhance coverage and efficiency. * Conduct functional, integration, regression ...

New

System One

Quality Assurance Lead

Pittsburgh, PA · On-site

Lead the review and sign-off of testing artifacts, facilitate defect management, and oversee usability and controls testing processes. Requirements * 8+ years of experience leading quality assurance ...

PNC Bank

Software Engineer (API Tester)

Pittsburgh, PA · Hybrid

The ideal candidate will have extensive experience with API automation testing, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands-on experience developing ...

PNC

Software Engineer (API Tester)

Pittsburgh, PA · Hybrid

The ideal candidate will have extensive experience with API automation testing, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands-on experience developing ...

Tata Consultancy Service Limited

Engineer

Pittsburgh, PA · On-site

$100K - $110K/yr

Execute manual and automated API tests using various tools and frameworks. • Defect Management: Identify, document, and track defects found during testing, collaborating with development teams for ...

Itero Group

Business Analyst

Harrisburg, PA · On-site +1

Experience developing and coordinating UAT and business validation activities , including test scenarios, test cases, defect management, requirements traceability, and stakeholder acceptance.

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Defect Manager information

What is a defect manager?

Defect Managers are professionals responsible for overseeing the defect management process within a project or organization, particularly in software development and quality assurance. They coordinate the identification, documentation, prioritization, tracking, and resolution of defects (bugs or issues) found during testing phases. Defect Managers act as a bridge between testing teams and developers to ensure that defects are addressed efficiently and do not hinder project timelines. Their role is crucial to maintaining product quality and ensuring that all issues are properly managed before release.

What are the key skills and qualifications needed to thrive as a defect manager, and why are they important?

To thrive as a Defect Manager, you need a strong background in software testing, quality assurance, and defect lifecycle management, often supported by a degree in computer science or a related field. Familiarity with defect tracking tools such as JIRA, Bugzilla, or HP ALM, as well as knowledge of test management systems, is typically required. Excellent communication, attention to detail, and problem-solving abilities are vital soft skills for collaborating with development and testing teams. These skills and qualities are crucial for ensuring timely resolution of defects, maintaining product quality, and streamlining the software delivery process.

What are some common challenges a defect manager faces when coordinating between development and QA teams?

Defect Managers often encounter challenges such as ensuring clear communication between development and QA teams, prioritizing defects based on business impact, and managing tight release deadlines. Balancing multiple stakeholders’ expectations while maintaining accurate defect tracking can also be demanding. Successful Defect Managers proactively facilitate meetings, clarify defect statuses, and help develop efficient workflows to resolve issues quickly, fostering a collaborative environment.

What are popular job titles related to Defect Manager jobs in Pennsylvania?

For Defect Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Defect Manager jobs in Pennsylvania look for?

The top searched job categories for Defect Manager jobs in Pennsylvania are:

Defect Manager jobs near you
Infographic showing various Defect Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Director, Quality Engineering

Starr Insurance Companies

Philadelphia, PA • On-site

Full-time

Re-posted 4 days ago

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Job Title: Director, Quality Engineering
Location: New York, NY / Philadelphia, PA / Atlanta, GA
Department: Starr Technology Group
Overview:
The Director, Quality Engineering plays a critical leadership role responsible for operationalizing and scaling Starr's Quality Engineering (QE) strategy. This leadership position is tasked with leading the execution of QE methodologies, managing QE teams, and driving the maturity of automated and manual testing practices to ensure quality across all technology initiatives.
The Director will forge collaborative relationships with engineering, product, architecture, and delivery partners to embed quality, automation, and continuous improvement into the software development life cycle. As a champion for robust execution and quality excellence, this leader will manage the performance of distributed testing teams, monitor key metrics, and lead process optimization and automation adoption efforts. Strong people leadership, execution discipline, and deep experience with modern quality engineering in the insurance or related financial services industries are essential.
Key Responsibilities:
Quality Engineering Leadership
  • Lead, mentor, and grow a diverse team of QE test engineers, and automation specialists; provide direct oversight, set clear goals, and support professional development.
  • Execute on the global QE strategy, standards, tooling and frameworks customizing implementation to meet business and technology program needs.
  • Foster a culture of accountability, quality-first mindset, collaboration, and ownership of outcomes, ensuring team engagement and alignment to organizational goals.

Operational Excellence & Execution
  • Oversee day-to-day QE delivery across multiple streams/programs, ensuring timely, high-quality results throughout all phases of the SDLC.
  • Implement and manage automated, functional, integration, performance, security, and data quality testing practices.
  • Drive the effective adoption and standardization of QE tools, frameworks, and platforms across teams, ensuring process adherence and repeatability.
  • Collaborate with Delivery Leads, Product Owners, Business Analysts, Engineers and stakeholders to define and implement domain-driven test strategies and foundational test suites-ensuring robust, reusable regression coverage and maximizing opportunities for automated testing.
  • Provide hands-on leadership in the design and evolution of test frameworks and suite structures, leveraging deep business domain expertise to ensure all tests accurately reflect critical system behaviors and meet coverage goals.

Quality Management & Metrics
  • Track and analyze QE KPIs - including defect metrics, coverage ratios, automation rates, cycle time, etc. - providing regular reporting.
  • Identify and escalate quality trends, risks, and blockers; recommend and implement remediation plans in collaboration with engineering and delivery leaders.
  • Proactively surface process and tool enhancement opportunities through KPI analysis and industry best practices.

Collaboration & SDLC Integration
  • Partner with software engineering, product, and business teams to embed QE early in the development lifecycle, ensuring early defect detection and reliable releases.
  • Advocate for the use of standardized procedures and documentation for test planning, design, execution, and defect management.
  • Facilitate knowledge sharing, training, and onboarding on QE standards and best practices.

Continuous Improvement & Compliance
  • Champion automation adoption to reduce manual effort, accelerate release cycles, and achieve higher test coverage.
  • Lead and participate in process optimization, root cause analysis, and quality improvement initiatives.
  • Support quality governance and compliance activities, ensuring regulatory, security, data privacy, and risk management standards are met.
  • Manage relationships with internal and external QE partners.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (Master's preferred).
  • 10+ years' experience in software quality engineering or QA, with at least 5+ years in management roles leading distributed teams.
  • Experience with hands-on QE within P&C Insurance industry is required.
  • Strong expertise in building, scaling, and overseeing QE operations-including automation frameworks, SDLC integration, and test management.
  • Hands-on experience with leading QE tools (e.g., Selenium, Cypress, Tosca, LoadRunner, Postman), CI/CD, cloud-based platforms, and test environments.
  • Proven track record driving automation adoption and measurable improvements in quality KPIs.
  • Excellent people leadership, team building, and stakeholder engagement skills.
  • Deep understanding of industry standards for security, compliance, and data privacy as they relate to QE.
  • Experience managing teams in a global delivery model.
  • Knowledge of data quality assurance, cloud migration, and digital transformation initiatives.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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