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Dealership Service Manager Jobs in Silver Spring, MD

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Dealership Service Manager information

See Silver Spring, MD salary details

$34.1K

$72.3K

$122.5K

How much do dealership service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for dealership service manager in Silver Spring, MD is $72,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $83,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

What are the most commonly searched types of Dealership Service jobs in Silver Spring, MD? The most popular types of Dealership Service jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Dealership Service Manager jobs? Cities near Silver Spring, MD with the most Dealership Service Manager job openings:
Dealership Service Manager jobs near you
Infographic showing various Dealership Service Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,334 per year, or $34.8 per hour.

BMW Automotive Service Manager

Passport Auto Group

Suitland, MD • On-site

Full-time

Re-posted 10 days ago

Job description

Rare Opportunity at Passport BMW – Suitland, MD

Join the award-winning team at Passport BMW in Suitland, Maryland, and become part of one of the Washington Metro area’s premier luxury automotive destinations, backed by Passport Auto Group and the world-renowned BMW brand.

We are seeking an exceptional BMW Service Manager who is passionate about delivering the ultimate premium ownership experience.

In this key leadership role, you will:

  • Ensure every client receives the exceptional, white-glove service that defines the Passport BMW and BMW ownership experience
  • Lead, train, motivate, and coach a high-performing service team
  • Oversee all service operations and transactions while maintaining the highest standards of quality and efficiency
  • Guarantee all maintenance and repairs are performed strictly in accordance with BMW factory guidelines and specifications

The ideal candidate is a sales-oriented, customer-focused professional with a relentless work ethic and an unwavering commitment to excellence—someone who embodies Passport’s World Class Experience every single day. FIVE years minimum experience managing a Franchise Automobile Dealership, preferably High Line. 
150k Is the starting point for this position.

If you’re ready to lead a top-tier service department at one of the region’s most respected BMW centers, we want to hear from you.

Apply today and take the wheel of your career at Passport BMW in Suitland, MD

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