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Dealership Service Manager Jobs in Silver Spring, MD

DARCARS

Automotive Service Manager

Fairfax, VA · On-site

$180K - $250K/yr

Experience managing dealership service operations and performance metrics * Luxury automotive experience preferred * Body Shop experience is a plus Why join DARCARS? * $150,000 - $220,000+ earning ...

German Auto Group Inc

Service Advisor

Springfield, VA · On-site

$45K - $90K/yr

... manager is preferred * Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required * Previous experience at dealership/service ...

All Roads

Service Writer / Advisor

Ellicott City, MD · On-site

$26K/mo

We are searching for an Automotive Service Advisor to manage the center of communications for all repair activities and act as a liaison between customers, technicians and the dealership . Ideal ...

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Dealership Service Manager information

See Silver Spring, MD salary details

$34.1K

$72.3K

$122.5K

How much do dealership service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for dealership service manager in Silver Spring, MD is $72,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $83,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

What are the most commonly searched types of Dealership Service jobs in Silver Spring, MD? The most popular types of Dealership Service jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Dealership Service Manager jobs? Cities near Silver Spring, MD with the most Dealership Service Manager job openings:
Dealership Service Manager jobs near you
Infographic showing various Dealership Service Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,334 per year, or $34.8 per hour.

Automotive Service Manager

DARCARS

Fairfax, VA • On-site

$180K - $250K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

DARCARS Volvo of Fairfax is now hiring a Service Manager!
$180,000 - $250,000+ Annual Earning Potential (Based on Experience)
Volvo of Fairfax, part of the DARCARS Automotive Group, is seeking an experienced and results-driven Service Manager to lead our service operations and deliver the exceptional customer experience expected from a luxury automotive brand.
This is a high-impact leadership opportunity for a motivated service professional who thrives in a fast-paced environment, develops high-performing teams, and understands how to build a profitable, customer-focused service department.
If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you.
What You'll Do
  • Lead all fixed operations activities within the service department to maximize profitability, efficiency, and customer retention
  • Drive performance through key service metrics, including:
    • Repair order growth
    • Technician productivity and efficiency
    • Sales per repair order
    • Warranty performance and comeback reduction
    • Customer satisfaction and retention
  • Recruit, train, coach, and develop service advisors and technicians
  • Create a positive, performance-driven culture focused on accountability and teamwork
  • Resolve customer concerns professionally while maintaining the premium ownership experience Volvo customers expect
  • Develop and execute strategies to achieve departmental goals and financial objectives
  • Maintain budgets, expense controls, and operational standards
  • Ensure compliance with all manufacturer, federal, state, and local requirements
  • Foster strong collaboration between service, parts, and sales departments
Qualifications
  • 4+ years of automotive service technical experience
  • 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor
  • Proven track record of increasing revenue, productivity, and customer satisfaction
  • Strong leadership, coaching, and team-building skills
  • Excellent communication, organizational, and problem-solving abilities
  • Experience managing dealership service operations and performance metrics
  • Luxury automotive experience preferred
  • Body Shop experience is a plus

Why join DARCARS?
  • $150,000 - $220,000+ earning potential
  • Leadership role with significant operational responsibility
  • Established customer base and strong market presence
  • Support from one of the region's largest and most respected dealership groups
  • Comprehensive medical, dental, and vision benefits
  • 401(k) with company participation
  • Employee discounts on vehicles, parts, and service
  • Career growth opportunities throughout the DARCARS dealership network
  • Opportunities to support local community initiatives
  • Work with a globally recognized luxury brand known for safety, innovation, and customer loyalty
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
#indeedhigh

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