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Dealership Service Manager Jobs in Racine, WI (NOW HIRING)

Gillespie Ford

Service BDC Manager

Gurnee, IL

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Cintas

Service Manager

Franklin, WI · On-site

... managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when ...

Cintas

Service Manager

Franklin, WI · On-site

... managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when ...

Margaux

Service Manager

Brookfield, WI · On-site

$44K - $50K/yr

We are seeking an experienced and dedicated Service Manager to lead our front-of-house team at a ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

Margaux

Service Manager

Brookfield, WI

$44K - $50K/yr

We are seeking an experienced and dedicated Service Manager to lead our front-of-house team at a ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

Kenosha Toyota

Assistant Service Manager

Kenosha, WI · On-site

We built a brand new, state-of-the-art facility conveniently located in a dealer strip along a ... As an Automotive Service Advisor, you will own our customer's experience in the service lane. You ...

Kenosha Toyota

Assistant Service Manager

Kenosha, WI · On-site

We built a brand new, state-of-the-art facility conveniently located in a dealer strip along a ... As an Automotive Service Advisor, you will own our customer's experience in the service lane. You ...

Kenosha Toyota

Assistant Service Manager

Kenosha, WI

We built a brand new, state-of-the-art facility conveniently located in a dealer strip along a ... As an Automotive Service Advisor, you will own our customer's experience in the service lane. You ...

Kenosha Toyota

Assistant Service Manager

Kenosha, WI

We built a brand new, state-of-the-art facility conveniently located in a dealer strip along a ... As an Automotive Service Advisor, you will own our customer's experience in the service lane. You ...

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All JobsDealership Service JobsDealership Service Manager JobsDealership Service Manager Jobs in Racine, WI

Dealership Service Manager information

See Racine, WI salary details

$30.9K

$65.6K

$111.1K

How much do dealership service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for dealership service manager in Racine, WI is $65,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $75,500.00 per year, depending on experience, location, and employer.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

How to become a dealership service manager?

To become a dealership service manager, candidates typically need a combination of automotive technical knowledge and management skills, often gained through experience as a service technician or advisor. A relevant post-secondary education, such as a diploma or degree in automotive technology or business management, can be beneficial. Certifications like ASE (Automotive Service Excellence) can also enhance prospects, and strong leadership, communication, and customer service skills are essential for success in this role.

What cities near Racine, WI are hiring for Dealership Service Manager jobs?

Cities near Racine, WI with the most Dealership Service Manager job openings:

Dealership Service Manager jobs near you
Infographic showing various Dealership Service Manager job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,610 per year, or $31.5 per hour.

Service BDC Manager

Gillespie Ford

Gurnee, IL

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Job description

We are looking for a motivated Service BDC Manager to lead our dealership’s Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through proactive appointment setting, timely customer follow-ups, and efficient handling of inbound service inquiries. The ideal candidate has exceptional communication skills, a passion for customer care, and experience managing a dealership service BDC or similar high-volume customer service team.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Benefits

  • Health, Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule

Responsibilities

  • Oversee all inbound and outbound service appointment calls, ensuring prompt and professional customer interactions
  • Manage and track service leads, follow-ups, and appointment scheduling to maximize shop capacity
  • Develop and implement strategies to increase service retention and drive traffic to the service department
  • Monitor and report on service appointment performance metrics (daily, weekly, monthly)
  • Provide ongoing coaching, training, and support to BDC representatives to improve call handling, appointment setting, and customer satisfaction
  • Collaborate with the Service Manager and leadership team to align service goals and daily operations
  • Maintain a high level of organization and efficiency within the BDC team’s processes and workflows
  • Handle escalated service calls and resolve customer concerns with a focus on satisfaction and retention

Requirements

  • Prior leadership experience in a service BDC or similar customer-focused call center preferred
  • Automotive dealership experience, particularly in service operations, strongly preferred
  • Exceptional verbal and written communication skills
  • Strong organizational, multitasking, and time management abilities
  • Proficient with CRM, Google Suite, Excel, and dealership management systems (e.g., CDK, Reynolds & Reynolds)
  • Positive, energetic attitude with a focus on team success and continuous improvement
  • Driven by results and capable of meeting department goals and key performance indicators

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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