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Dealership Service Manager Jobs in Madison, WI (NOW HIRING)

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

Service Manager Burtness Chevrolet, Buick GMC & Burtness CDJR - Whitewater, WI Full-Time | ... Experience with dealership management systems is preferred * Ability to lift up to 25 pounds ...

Cintas

Service Manager

Madison, WI · On-site

... managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when ...

Cintas

Service Manager

Madison, WI

... managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when ...

Truck Country

Assistant Service Manager

De Forest, WI · On-site

Truck Country is seeking a driven and experienced Assistant Service Manager to help lead our ... dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa ...

Roland Machinery

Service Admin

De Forest, WI · On-site

Assists Service Manager with administrative requirements of tracking all in and outbound equipment ... associated with dealing with a fast-paced competitive industry * Must have the ability to ...

Roland Machinery Co

Service Admin

De Forest, WI · On-site

Assists Service Manager with administrative requirements of tracking all in and outbound equipment ... associated with dealing with a fast-paced competitive industry * Must have the ability to ...

Westlake Financial

Dealer Account Manager

Madison, WI · On-site

Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through training and prospecting for business opportunities.

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Dealership Service Manager information

See Madison, WI salary details

$33.3K

$70.5K

$119.4K

How much do dealership service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for dealership service manager in Madison, WI is $70,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,100.00 per year, depending on experience, location, and employer.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

How to become a dealership service manager?

To become a dealership service manager, candidates typically need a combination of automotive technical knowledge and management skills, often gained through experience as a service technician or advisor. A relevant post-secondary education, such as a diploma or degree in automotive technology or business management, can be beneficial. Certifications like ASE (Automotive Service Excellence) can also enhance prospects, and strong leadership, communication, and customer service skills are essential for success in this role.

What cities near Madison, WI are hiring for Dealership Service Manager jobs?

Cities near Madison, WI with the most Dealership Service Manager job openings:

Dealership Service Manager jobs near you
Infographic showing various Dealership Service Manager job openings in Madison, WI as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $70,504 per year, or $33.9 per hour.

Service Manager

Burtness Chevrolet

Whitewater, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Now Hiring: Service Manager

Burtness Chevrolet, Buick GMC & Burtness CDJR – Whitewater, WI

Full-Time | Competitive Pay | Benefits | Family-Owned


Burtness is seeking a motivated Service Manager to lead our Service Department at our Whitewater dealerships. This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence.

As our Service Manager, you will oversee the daily operations of the service department while supporting technicians, advisors, and staff to ensure an efficient, productive, and customer-focused environment.


Responsibilities

  • Lead and manage the day-to-day operations of the Service Department
  • Coach, mentor, and develop service advisors, technicians, and support staff
  • Monitor department performance, productivity, and key performance indicators
  • Promote exceptional customer service and timely resolution of customer concerns
  • Schedule workflow and ensure efficient shop operations
  • Work closely with the Parts Department to maximize efficiency
  • Maintain compliance with manufacturer requirements, company policies, and safety standards
  • Assist with hiring, onboarding, training, and employee performance management
  • Foster a positive, respectful, and team-oriented workplace culture
  • Monitor repair order quality, warranty administration, and departmental profitability


Qualifications

  • Previous automotive service management or leadership experience preferred
  • Strong leadership, communication, and organizational skills
  • Ability to motivate and develop employees
  • Excellent customer service and conflict resolution skills
  • Experience with dealership management systems is preferred
  • Ability to lift up to 25 pounds occasionally.
  • Ability to work in both office and shop environments.
  • Ability to stand, walk, and move throughout the dealership during the workday.
  • Ability to operate motor vehicles.
  • Valid driver's license that meets the company's insurability requirements.


Benefits

Benefits are subject to eligibility requirements and applicable plan terms.

  • Health, Dental, and Vision Insurance
  • Health Reimbursement Arrangement (HRA)
  • Flexible Spending Accounts (FSA)
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Discounts
  • Ongoing Training and Professional Development


If you're ready to lead a successful service team and help deliver an outstanding customer experience, we'd love to hear from you.

Burtness is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.