ZipRecruiter

Log In

1

Dealership Service Manager Jobs in Tennessee (NOW HIRING)

Jones Motor Company Inc

Service Manager

Savannah, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...

Jones Motor Company Inc

Service Manager

Humboldt, TN · On-site

Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...

FARRIS MOTOR COMPANY

Service Manager

Jefferson City, TN · On-site

  • Medical

  • Retirement

  • PTO

Take dealership leadership's vision, expectations, and priorities and put them into action every day * Lead the service department through direct involvement, consistent communication, and ...

FARRIS MOTOR COMPANY

Service Manager- Ford

Jefferson City, TN · On-site

$100K - $180K/yr

  • Medical

  • Retirement

  • PTO

Clear direction and support from dealership leadership * An established service operation with ... Manage workflow to keep technicians productive and customers informed * Monitor sales, gross profit ...

Ford of Murfreesboro

Service Manager

Murfreesboro, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure compliance with OEM standards, warranty processes, and dealership policies. * Handle ... Qualifications * Automotive service management experience in a high-volume dealership.

Ford of Murfreesboro

Service Manager

Murfreesboro, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure compliance with OEM standards, warranty processes, and dealership policies. * Handle ... Qualifications * Automotive service management experience in a high-volume dealership.

Ford of Murfreesboro

Service Manager

Murfreesboro, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure compliance with OEM standards, warranty processes, and dealership policies. * Handle ... Qualifications * Automotive service management experience in a high-volume dealership.

Ford of Murfreesboro

Service Manager

Murfreesboro, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure compliance with OEM standards, warranty processes, and dealership policies. * Handle ... Qualifications * Automotive service management experience in a high-volume dealership.

Car Guys Inc.

Automotive Service Writer

Newport, TN

$55K - $81K/yr

... dealerships and automotive groups across the U.S. and Canada. We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and ...

Car Guys

Automotive Service Writer

Newport, TN · On-site

$109K/yr

... dealerships and automotive groups across the U.S. and Canada. We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and ...

Murphy-Hoffman Company

Service Manager

Memphis, TN · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The Service Manager is responsible for the day-to-day operation of the branch's service and ...

next page

Showing results 1-20

All JobsDealership Service JobsDealership Service Manager JobsDealership Service Manager Jobs in Tennessee

Dealership Service Manager information

See Tennessee salary details

$30K

$63.5K

$107.6K

How much do dealership service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for dealership service manager in Tennessee is $63,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

How to become a dealership service manager?

To become a dealership service manager, candidates typically need a combination of automotive technical knowledge and management skills, often gained through experience as a service technician or advisor. A relevant post-secondary education, such as a diploma or degree in automotive technology or business management, can be beneficial. Certifications like ASE (Automotive Service Excellence) can also enhance prospects, and strong leadership, communication, and customer service skills are essential for success in this role.

What are the most commonly searched types of Dealership Service jobs in Tennessee?

The most popular types of Dealership Service jobs in Tennessee are:

What cities in Tennessee are hiring for Dealership Service Manager jobs?

Cities in Tennessee with the most Dealership Service Manager job openings:

Dealership Service Manager jobs near you
Infographic showing various Dealership Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,506 per year, or $30.5 per hour.

Automotive Dealer Service Manager

Jones Motor Company Inc

Savannah, TN • On-site

Full-time

Re-posted 5 days ago

Job description

Automotive Dealership Service Manager

Job Description

Position Summary

The Service Manager is responsible for leading the service department’s operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with dealership and manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

Key Responsibilities

Department Leadership & Operations

  • Direct and manage all daily service department activities

  • Hire, train, coach, and evaluate service advisors, technicians, and support staff

  • Establish clear performance expectations and accountability

  • Ensure proper staffing levels and effective scheduling

Customer Experience

  • Ensure a consistently high level of customer satisfaction and retention

  • Resolve customer complaints and service concerns promptly and professionally

  • Monitor CSI scores and implement improvement strategies

  • Maintain a customer-first service culture

Financial & Performance Management

  • Meet or exceed departmental revenue, gross profit, and expense targets

  • Monitor labor sales, parts sales, effective labor rate (ELR), and productivity

  • Control costs and maximize profitability without sacrificing quality

  • Review financial statements and service KPIs regularly

Workflow & Efficiency

  • Oversee repair order flow to ensure timely vehicle repairs and minimal delays

  • Improve technician productivity and shop efficiency

  • Ensure accurate repair documentation and quality control checks

  • Coordinate with parts department to ensure parts availability

Warranty & Compliance

  • Ensure proper warranty claim processing and documentation

  • Maintain compliance with OEM requirements and dealership policies

  • Ensure adherence to safety, environmental, and regulatory standards

Facility & Equipment Management

  • Maintain service department tools, equipment, and cleanliness

  • Ensure a safe and organized work environment

  • Oversee equipment maintenance and calibration


  • Work Environment

    • Automotive dealership service department

    • Extended hours, including some evenings or Saturdays

    • Frequent interaction with customers, technicians, and management

Apply