Dealership Inventory Manager Jobs in Michigan (NOW HIRING)

What You'll Be Doing 
The Lincoln Ownership Specialist takes direction from and supports the Market Area Sales & Inventory Manager, as part of Lincoln's Center of Excellence and reporting through the Lincoln Field Operations department. The Lincoln Ownership Specialist will have primary responsibility for managing limited engagement Lincoln stores that are assigned as non-contact with ownership related questions. This role will manage a zone of approximately 150-200 dealerships, only for Lincoln specific ownership questions submitted through "AskLincoln.com". The Lincoln Ownership Specialist role is very similar to the existing SDR Service Specialist role, except covering more stores and answering their incoming questions submitted through AskLincoln.com and will interface directly with the ownership/senior leadership of these dealerships for their questions submitted.

Hours of Operations: Monday to Friday 7am to 3:30pm EST

Full Time - (40 hours a week) This is an 100% Remote position

During a Typical Day, You'll

Communication

         Manage incoming questions through AskLincoln.com, for the 150-200 Limited Engagement Lincoln stores that are not assigned a Field contact representative

         The Ownership Specialist will focus on Service and Ownership related incoming questions

         Act as the single point of contact for Lincoln Limited Engagement Dealerships for all service inquiries

         Manage the effective outbound communication of programs, events, promotions/incentives, and training events/materials to assigned dealerships

         Hold Limited Engagement Dealers accountable for service capacity related actions and requirements to ensure compliance with minimum service standards

Inbound Resource

          Communicate Recalls to Assigned Dealers and accurately respond to requests for additional information or inquiries from Dealers

          Respond to Limited Engagement Dealer inquiries for Parts Availability/Capacity

          Build relationships with key stakeholders to deliver appropriate responses to Dealer parts availability and capacity inquiries. These include:

         Lincoln Field Team

         Parts Distribution Center (PDC) Management

         Parts Supply & Logistic (PS&L)

         Motorcraft Sales Management Team

         Lincoln Concierge team

         Lincoln Protect Area Sales Managers

          Respond to Dealer request for analysis of key performance data to assigned dealership and develop and deliver accurate reports

          Respond to requests for warranty policy, process, and claims questions from Limited Engagement dealers

          Respond to Dealer Inquiries related to Lincoln Protect program

What You Bring to the Role 

Education

          Associates or Bachelors degree preferred, or equivalent related experience

Experience

          3 - 5 years' related experience

          Experience with dealer operations and handling escalated customer issues

          Experience in a marketing/sales or financial analysis function

          Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process

          Experience in automotive industry preferred

            Skills

         Strong oral and written communication skills, with ability to persuade and sell using a business case

         Advanced analytical skills and financial acumen:

         ability to interpret financial statements and cash trend analysis reports

         ability to analyze dealer operating reports and program specific information to identify problems and opportunities and build effective business cases

         Strong business acumen:

         ability to apply dealer service operations knowledge to drive improvements in customer and dealer satisfaction and sales revenue

         focused with tenacity to drive results in multiple locations

         Creative and forward thinking; seeks opportunities for innovation and continuous improvement

         Strong time management, organizational and planning skill with the ability to prioritize, multitask, adapt, and thrive in a fast paced, results driven environment

         Ability to build relationships with dealer management and adapt approach to different management styles

         Strong facilitation, active listening, and leadership skills; capable of effectively facilitating meetings and developing and delivering presentations

         Strong customer service and conflict resolution skills, with a commitment to quality and customer satisfaction

         Strong problem solving and decision-making skills

         Self-starter, who demonstrates initiative, resourcefulness, and ability to work independently

         Quick learner, with a desire and interest in learning new information

         Excellent negotiation skills and a consultative approach

         Knowledge of computers and software (MS Operating Software, MS Office Products)

         Must represent Ford Motor Company and Percepta professionally with all clients and external organizations and contacts

What You Can Expect 

                    Health/Dental/Vision/Life Insurance

                    Flexible Spending Account (FSA) and Health Savings Account (HSA)

                    401(k) with company match

                    Vacation/Sick Time and Paid Holidays

                    Tuition Reimbursement

                    Employee Assistance Program

                    Employee Discount Program

                    Training and Development Programs (Percepta College)

                    Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
• Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.
• Leave it better - We take ownership and leave every process, person, and place better than we found it.
• Win together - We succeed as one-celebrating, supporting, and showing up for each other.
• Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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