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nLeague

GA DDS IT Help Desk Analyst

Conyers, GA · On-site

GA DDS Duration: 12+ Months *This position is located at DDS Headquarters in Conyers, Georgia* *MUST have Call Center exp* Position Summary The IT Help Desk Analyst is responsible for providing ...

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How much do dds tech jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dds tech in the United States is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $31.49 per hour, depending on experience, location, and employer.

What is a DDS Tech?

A DDS Tech, or Dental Laboratory Technician, specializes in designing, fabricating, and repairing dental prosthetics such as crowns, bridges, dentures, and orthodontic appliances. They work closely with dentists to create custom dental devices that fit patients' mouths and restore their oral function and appearance. DDS Techs use a variety of materials and advanced technologies, including digital imaging and CAD/CAM systems, to produce precise and high-quality dental restorations.

What are the key skills and qualifications needed to thrive as a DDS Tech, and why are they important?

To thrive as a DDS Tech (Dental Laboratory Technician), you need expertise in dental anatomy, prosthetic fabrication, and dental materials, usually supported by a dental laboratory technology certificate or associate degree. Familiarity with computer-aided design/computer-aided manufacturing (CAD/CAM) systems, dental impression scanners, and digital imaging software is highly valuable. Attention to detail, manual dexterity, and effective communication with dentists and team members are essential soft skills. These competencies ensure the accurate creation of dental prosthetics, leading to successful patient outcomes and efficient dental practice operations.

What are some common challenges a DDS Tech might face when working with complex dental prosthetics, and how can these be overcome?

DDS Techs often encounter challenges when fabricating complex dental prosthetics, such as ensuring precise fit, shade matching, and integrating advanced materials. These challenges can be addressed by maintaining clear communication with dentists, staying current with new dental technologies, and participating in ongoing training. Collaborative problem-solving within the dental lab team and attention to detail during each step of the fabrication process are key to overcoming these obstacles and delivering high-quality results.

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Infographic showing various Dds Tech job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 74% Full Time, 12% Part Time, 11% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,209 per year, or $24.6 per hour.

GA DDS IT Help Desk Analyst

Conyers, GA • On-site

nLeague
See more jobs at nLeagueexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Id: 809654

Help Desk

Location: 2206 East View Parkway Conyers, GA 30013

Client: GA DDS

Duration: 12+ Months

Job Description:

*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST have Call Center exp*

Position Summary

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses.

This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities

  • Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
  • Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
  • Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
  • Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
  • Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
  • Build and maintain productive relationships with internal departments and external business partners.
  • Contribute to continuous process improvement efforts and support organizational goals.
  • Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Minimum Qualifications

  • High School Diploma or GED.
  • Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.
  • Proficiency with computer applications and standard business software.
  • Strong verbal and written communication skills.
  • Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications

Candidates who meet the minimum qualifications and possess one or more of the following will be given preference:

  • Three (3) years of experience processing driver's license transactions.
  • Five (5) years of experience in a high-volume call center environment.
  • Four (4) years of customer service experience.
  • Proficiency using Windows 11 and Microsoft Office applications.
  • Experience working with identity verification or credential issuance processes.
  • Demonstrated ability to troubleshoot and resolve customer issues efficiently.

Knowledge, Skills, and Abilities

  • Excellent customer service and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to communicate effectively with customers, management, and stakeholders.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively in a team environment.
  • Adaptability and willingness to embrace change in a dynamic workplace.