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Day Shift Wfm Jobs (NOW HIRING)

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

... om home 2 days a week, working the 9:30am shift. The Senior Workforce Planning Specialist ... Collaborate with forecasting and real-time teams to ensure alignment across WFM functions * Analyze ...

Whole Foods Market

Prep Cook

Bellingham, MA · On-site

$16 - $25.40/hr

  • Medical

  • PTO

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to make an adequate number of recipes per shift based on batch size. * Capable of accessing ...

Whole Foods Market

Prep Cook

Santa Clara, CA

$19 - $25.40/hr

  • Medical

  • PTO

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to make an adequate number of recipes per shift based on batch size. * Capable of accessing ...

Whole Foods Market

Prep Cook

Englishtown, NJ · On-site

$17 - $25.40/hr

  • Medical

  • PTO

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to make an adequate number of recipes per shift based on batch size. * Capable of accessing ...

Whole Foods Market

Prep Cook

Washington, DC · On-site

$18.50 - $25.40/hr

  • Medical

  • Retirement

  • PTO

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to make an adequate number of recipes per shift based on batch size. * Capable of accessing ...

Whole Foods Market

Prep Cook

Reno, NV · On-site

$15 - $24.40/hr

  • Medical

  • Retirement

  • PTO

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to make an adequate number of recipes per shift based on batch size. * Capable of accessing ...

Whole Foods Market

Prep Cook

Hingham, MA · On-site

$16 - $25.40/hr

  • Medical

  • PTO

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to make an adequate number of recipes per shift based on batch size. * Capable of accessing ...

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All JobsDay Shift Wfm Jobs

Day Shift Wfm information

See salary details

$43K

$52K

$63.5K

How much do day shift wfm jobs pay per year?

As of Aug 13, 2026, the average yearly pay for day shift wfm in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by day shift WFM professionals, and how can they be addressed?

Day Shift WFM professionals often encounter challenges such as managing fluctuating call volumes, ensuring adequate staffing during peak times, and quickly adapting schedules due to unforeseen absences. Proactive communication with team leads, leveraging real-time analytics, and implementing flexible scheduling options are effective strategies to address these issues. Additionally, regular collaboration with operations and HR teams helps ensure staffing aligns with business needs and employee preferences, making the work environment more dynamic and supportive.

What is a day shift WFM role?

Day Shift WFM (Workforce Management) roles involve managing and optimizing workforce schedules, attendance, and productivity during daytime business hours. These professionals use data and forecasting tools to ensure that staffing levels meet customer demand, monitor employee performance, and adjust schedules as needed. Day Shift WFM specialists are essential in industries like call centers, retail, and healthcare, where efficient coverage is crucial for smooth operations. Their primary goal is to maximize efficiency while balancing employee satisfaction and operational requirements.

What are the key skills and qualifications needed to thrive as a day shift WFM specialist?

To thrive as a Day Shift Workforce Management (WFM) Specialist, you need strong analytical skills, attention to detail, and a background in workforce planning or operations management, typically supported by a relevant degree or experience. Proficiency in WFM software (such as NICE, Verint, or Genesys), Excel, and scheduling systems is commonly required. Exceptional communication, problem-solving abilities, and adaptability are vital soft skills for collaborating with teams and responding to real-time staffing challenges. These skills ensure optimal staffing, efficient operations, and high service levels during critical daytime business hours.

What is the difference between Day Shift Wfm vs Customer Service Representative?

AspectDay Shift WfmCustomer Service Representative
CredentialsTypically requires workforce management or scheduling experience, sometimes certifications in workforce planningHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, primarily working with scheduling and staffing tools during daytime hoursCall centers or office environments, handling customer inquiries during daytime shifts
Industry UsageCommon in telecommunications, finance, healthcare, and retail sectors
Search & Comparison IntentPeople compare to roles involving scheduling, staffing, or workforce planning

Day Shift Wfm focuses on workforce scheduling and staffing management, requiring specific planning skills and tools. Customer Service Representatives handle customer inquiries and support, often with less emphasis on scheduling. While both roles operate during daytime hours and in office environments, their core responsibilities differ significantly.

What cities are hiring for Day Shift Wfm jobs? Cities with the most Day Shift Wfm job openings:
What states have the most Day Shift Wfm jobs? States with the most job openings for Day Shift Wfm jobs include:
Day Shift Wfm jobs near you
Infographic showing various Day Shift Wfm job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

Senior Workforce Management Analyst (Genesys Cloud CX)

Civic Federal Credit Union

Raleigh, NC

$85K - $113K/yr

Full-time

Re-posted 17 days ago

Job description

Description

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 


ABOUT THE POSITION

The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the Experience Center. This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting accuracy, and supporting long-term workforce planning initiatives. The role requires strong technical knowledge of contact center operations, workforce management methodologies, and Genesys Cloud WFM functionality.


NORMAL DAY-TO-DAY WORK

1. Develop and maintain short-term and long-term contact center forecasts across multiple business lines and communication channels.

2. Analyze historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy.

3. Support staffing models and capacity plans to align workforce requirements with service level objectives.

4. Provide scenario modeling and "what-if" analysis to support operational decision-making.

5. Monitor forecast variances and recommend corrective actions.

6. Identify opportunities to improve operational efficiency, occupancy, shrinkage management, and schedule effectiveness.

7. Partner with leadership to optimize staffing strategies, queue structures, skill assignments, and routing logic.

8. Support shift optimization initiatives and workforce balancing strategies.

9. Assist with queue consolidation and planning group optimization efforts.

10. Serve as a subject matter expert for Genesys Cloud WFM functionality.

11. Troubleshoot workforce management configuration issues and recommend system improvements.

12. Lead the implementation and optimization of new WFM capabilities and operational enhancements.

13. Trains and mentors team members on workforce management tools and best practices.

14. Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.


JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 7 - 9 years of Workforce Management experience, preferably in a contact center environment.

2. Experience working with Genesys Cloud CX workforce management software and systems.

3. Proven ability to analyze performance data and implement effective workforce solutions.

4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full Time Equivalent).

5. Excellent problem-solving skills and the ability to make decisions under pressure.

6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.

7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).

8. Must be able to work onsite at Credit Union administrative headquarters.

9. Travel required sometimes.


Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

  1. Experience in financial services or credit unions.
  2. Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.
  3. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  4. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: 

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609 

careers@civicfcu.org

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