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Day Shift Remote Medical Customer Service Jobs in Indiana

Scribe-X

Remote Medical Scribe

Notre Dame, IN · Remote

$14 - $17/hr

Review completed charts with the provider between patients or at the completion of shift * Update ... pre-med, pre-PA, pre-nursing) is preferred * Bachelor's degree strongly preferred with a GPA of 3 ...

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lafayette, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Muncie, IN · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Valparaiso, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Indianapolis, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Anderson, IN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Terre Haute, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Crown Point, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

West Lafayette, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Columbus, IN · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Elkhart, IN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsDay Shift Medical Customer Service JobsDay Shift Remote Medical Customer Service JobsDay Shift Remote Medical Customer Service Jobs in Indiana

Day Shift Remote Medical Customer Service information

What is a day shift remote medical customer service representative?

A Day Shift Remote Medical Customer Service job involves assisting patients, healthcare providers, or insurance representatives with medical-related inquiries over the phone, email, or chat during typical daytime working hours. Employees in this role work from home and provide support such as scheduling appointments, verifying insurance, answering billing questions, and helping with prescription information. Strong communication skills, empathy, and knowledge of medical terminology are often required. Many positions also require experience with electronic health record systems and strict adherence to privacy regulations such as HIPAA.

How does a day shift remote medical customer service representative typically collaborate with healthcare providers and internal teams?

As a Day Shift Remote Medical Customer Service representative, you will regularly interact with healthcare providers, patients, and internal departments such as billing or clinical support. Communication is mostly handled through secure messaging, phone calls, or online collaboration platforms. Team meetings and daily check-ins are common to ensure everyone stays informed about updates, policy changes, and escalated cases. Effective collaboration is essential for resolving patient issues promptly and maintaining high service standards, even while working remotely.

What are the key skills and qualifications needed to thrive as a day shift remote medical customer service representative?

To thrive as a Day Shift Remote Medical Customer Service representative, you need a solid understanding of medical terminology, customer support principles, and typically a high school diploma or equivalent. Familiarity with CRM software, HIPAA compliance protocols, and telehealth platforms is commonly required. Excellent communication, problem-solving, and empathy are crucial soft skills for delivering effective patient support remotely. These skills and qualifications are important to ensure accurate information delivery, protect patient privacy, and maintain high customer satisfaction in a healthcare environment.

What is the difference between Day Shift Remote Medical Customer Service vs Night Shift Remote Medical Customer Service?

AspectDay Shift Remote Medical Customer ServiceNight Shift Remote Medical Customer Service
Work HoursTypically 8 AM - 4 PM or 9 AM - 5 PMUsually 8 PM - 4 AM or 9 PM - 5 AM
Certifications NeededBasic medical customer service certifications often preferredSame certifications as day shift, with additional night shift experience beneficial
Work EnvironmentRemote, quiet home office during daytime hoursRemote, quiet home office during nighttime hours
Employer & Industry UsageCommon in healthcare call centers, insurance companies, hospitalsSame as day shift, with some roles specifically requiring night coverage

Both roles involve providing customer support in healthcare settings remotely, with similar certifications and work environments. The main difference lies in the shift timing, which can affect work-life balance and scheduling preferences.

What are the most commonly searched types of Shift Remote Medical Customer Service jobs in Indiana?

The most popular types of Shift Remote Medical Customer Service jobs in Indiana are:

Day Shift Remote Medical Customer Service jobs near you

Patient Service Representative (Non-Clinical) - Remote in Indiana

Indiana Health Centers, Inc.

Indianapolis, IN • Remote

$16.36 - $18.32/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.


The IHC Corporate team is now recruiting for a remote Non-Clinical Patient Service Representative (PSR) living in the state of Indiana. The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions.


Applicants who meet the following qualifications will receive priority consideration for this role:

  • Medical Scheduling experience (required)
  • Lives in the state of Indiana (required)
  • Medical customer service experience
  • Remote work experience

Corporate Hours of Operation

Monday - Friday, 8:00 am - 5:00 pm


IHC's robust benefits and compensation package includes:

  • $1000.00 retention bonus paid after one year
  • No nights or weekends
  • Generous Paid Time Off and Floating Holidays
  • Day 1 Insurance benefits eligibility
  • 403(b) Retirement Plan matching at one year of employment
  • Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
  • Flexible Leave of Absence programs
  • Personify Health Wellness program with paid incentives for participation
  • Employee Assistance Programs with 24/7 access to therapy consultation services

Patient Service Representative role responsibilities include:

  • Helping improve the patient's experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
  • Answering phone calls, scheduling appointments, routing calls and addressing other patients' needs.
  • Processing appropriate patient paperwork in a timely manner.
  • Educating patients regarding documents they will need to provide at the time of service.
  • Accurately entering, maintaining, and retrieving data on IHC's Electronic Medical Records (EMR) system.
  • Communicating with patients care team as necessary.

Required Skills:

  • Demonstrate high detail orientation and accuracy.
  • Perform responsibilities accurately, efficiently, and timely.
  • Demonstrate knowledge of standard office practices and procedures.
  • Able to juggle multiple requests and meet multiple deadlines.
  • Follow standard work procedures.
  • Participate in process improvement projects as required.
  • Demonstrate office equipment and computer skills, including data entry.
  • Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.

Requirements

  • Graduation from a standard high school, or equivalent (required)
  • Medical Scheduling experience (required)
  • Lives in the state of Indiana (required)
  • Medical customer service experience
  • Remote work experience

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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