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Day Shift Remote Email Chat Support Jobs in Longview, WA

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Day Shift Remote Email Chat Support information

See Longview, WA salary details

$15

$28

$48

How much do day shift remote email chat support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for day shift remote email chat support in Longview, WA is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $30.53 per hour, depending on experience, location, and employer.

What is a day shift remote email chat support?

A Day Shift Remote Email Chat Support job involves assisting customers via email and chat during regular daytime business hours, all from a remote location. Employees in this role handle customer inquiries, troubleshoot problems, and provide product or service information without phone calls. This position requires strong written communication skills, computer proficiency, and the ability to multitask in a fast-paced environment. It is ideal for those seeking flexible, work-from-home opportunities while maintaining a daytime schedule.

What are the key skills and qualifications needed to thrive as a day shift remote email chat support?

To excel as a Day Shift Remote Email Chat Support, you need excellent written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required. Strong attention to detail, patience, and the ability to multitask effectively are valuable soft skills for this role. These competencies ensure efficient, accurate, and empathetic customer service, which is critical for maintaining customer satisfaction and loyalty.

What are some common challenges faced in a day shift remote email chat support role, and how can they be managed?

A common challenge in a day shift remote email chat support role is efficiently managing a high volume of inquiries while maintaining quality and timely responses. Distractions at home and varying customer expectations can also make it difficult to stay focused and deliver consistent service. To address these, it's important to create a dedicated workspace, follow a structured routine, and utilize productivity tools provided by your company. Regular communication with your team and supervisors can help you stay aligned with updates and best practices, ensuring a smooth workflow.

What is the difference between Day Shift Remote Email Chat Support vs Night Shift Remote Email Chat Support?

AspectDay Shift Remote Email Chat SupportNight Shift Remote Email Chat Support
Work HoursTypically 9 AM to 5 PMUsually overnight or late evening hours
Customer InteractionPrimarily daytime customersPrimarily nighttime customers
Work EnvironmentHome-based, quiet environment during daytimeHome-based, quieter environment during night hours
Required SkillsStrong written communication, problem-solvingSame as day shift, with adaptability to night hours

The main difference between Day Shift and Night Shift Remote Email Chat Support lies in working hours and customer interaction times. Both roles require similar skills, certifications, and work environments, but the shift timing impacts customer demographics and work routines.

What are popular job titles related to Day Shift Remote Email Chat Support jobs in Longview, WA?

For Day Shift Remote Email Chat Support jobs in Longview, WA, the most frequently searched job titles are:

What job categories do people searching Day Shift Remote Email Chat Support jobs in Longview, WA look for?

The top searched job categories for Day Shift Remote Email Chat Support jobs in Longview, WA are:

Day Shift Remote Email Chat Support jobs near you

Remote Applications Engineer

DXP Enterprises, Inc.

Ridgefield, WA • On-site, Remote

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

DXP Enterprises rating

6.9

Company rating: 6.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

176th of 284 rated repair and maintenance companies

Job description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Summary:
The Remote Application Engineer will design, select, and configure pumps and fluid systems, support applications engineering with equipment sizing, pricing, and quoting, provide technical support to sales, service, and customers, manage project bids, orders, and timelines, coordinate with factory for documentation and equipment start-up, maintain and update quotation logs.
Responsibilities of the Remote Application Engineer include, but are not limited to:
  • Provide customer service, sales, & technical support to sales force & customers
  • Promote & encourage "Profit Management" to ensure a profitable future for the company
  • Work closely with sales, fabrication & vendors to facilitate the sales effort & meet customer requirements
  • Prepare proposals using vendor software, sales catalogs & cost estimates according to technical and performance requirements
  • Take incoming calls, emails and faxes from customers and discuss equipment applications, design and configuration of fluid handling systems.
  • Make equipment recommendations and prepare quotations
  • Assist with the follow-up of all quotes.

Qualifications include, but are not limited to:
  • 5+ years applicable experience with required pump knowledge, i.e. centrifugal pumps, VTP, other fluid handling equipment and fabricated pumping systems
  • 4-year degree preferably in engineering.
  • The ability to talk and connect with people in person and over the phone is a must.
  • The drive to do whatever it takes to solve the customer's problems and fulfill their needs.
  • Computer literate
  • Organized and detail oriented
  • Excellent oral and written communication skills
  • Good analytical and problem-solving skills
  • Self-starter demonstrated ability to work productively with minimal supervision
  • Acceptable driving record required according to company guidelines

Additional Information
  • Pay: $80,000 - $110,000, DOE
  • Physical Demand: Walking and sitting
  • Working Conditions: Remote position - US
  • Training/Certifications: N/A
  • Shift Time/Overtime: M - F schedule
  • Travel: No travel unless we send you to training at one of our suppliers.
  • Education: College Degree preferred

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.
Location: USA: Remote - US
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