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Day Shift Remote Email Chat Support Jobs in Washington

Eliassen Group

Email Cyber Security Engineer

Rockville, MD · Remote

$70 - $80/hr

Hybrid 3 days onsite / 2 days remote in either Rockville, MD or Tysons Corner, VA Our client seeks ... Lead and support the design, implementation, and ongoing management of security technologies and ...

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

... to-day contact center and service desk operations, including phones, email, chat, self-service ... Ensures the operation can process 150,000+ annual tickets, support 8 a.m.-8 p.m. Monday through ...

Mvix

Business Development Representative

Sterling, VA · On-site +1

He/she will conduct outbound email and phone prospecting to secure a sufficient flow of qualified ... Day Shift We also get together for catered lunches, team-building events, town-hall meetings ...

Mvix

Business Development Representative

Sterling, VA · Remote

He/she will conduct outbound email and phone prospecting to secure a sufficient flow of qualified ... Day Shift We also get together for catered lunches, team-building events, town-hall meetings ...

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Day Shift Remote Email Chat Support information

What is a day shift remote email chat support?

A Day Shift Remote Email Chat Support job involves assisting customers via email and chat during regular daytime business hours, all from a remote location. Employees in this role handle customer inquiries, troubleshoot problems, and provide product or service information without phone calls. This position requires strong written communication skills, computer proficiency, and the ability to multitask in a fast-paced environment. It is ideal for those seeking flexible, work-from-home opportunities while maintaining a daytime schedule.

What are the key skills and qualifications needed to thrive as a day shift remote email chat support?

To excel as a Day Shift Remote Email Chat Support, you need excellent written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required. Strong attention to detail, patience, and the ability to multitask effectively are valuable soft skills for this role. These competencies ensure efficient, accurate, and empathetic customer service, which is critical for maintaining customer satisfaction and loyalty.

What are some common challenges faced in a day shift remote email chat support role, and how can they be managed?

A common challenge in a day shift remote email chat support role is efficiently managing a high volume of inquiries while maintaining quality and timely responses. Distractions at home and varying customer expectations can also make it difficult to stay focused and deliver consistent service. To address these, it's important to create a dedicated workspace, follow a structured routine, and utilize productivity tools provided by your company. Regular communication with your team and supervisors can help you stay aligned with updates and best practices, ensuring a smooth workflow.

What is the difference between Day Shift Remote Email Chat Support vs Night Shift Remote Email Chat Support?

AspectDay Shift Remote Email Chat SupportNight Shift Remote Email Chat Support
Work HoursTypically 9 AM to 5 PMUsually overnight or late evening hours
Customer InteractionPrimarily daytime customersPrimarily nighttime customers
Work EnvironmentHome-based, quiet environment during daytimeHome-based, quieter environment during night hours
Required SkillsStrong written communication, problem-solvingSame as day shift, with adaptability to night hours

The main difference between Day Shift and Night Shift Remote Email Chat Support lies in working hours and customer interaction times. Both roles require similar skills, certifications, and work environments, but the shift timing impacts customer demographics and work routines.

What are the most commonly searched types of Shift Remote Email Chat Support jobs in Washington?

The most popular types of Shift Remote Email Chat Support jobs in Washington are:

What are popular job titles related to Day Shift Remote Email Chat Support jobs in Washington?

For Day Shift Remote Email Chat Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Day Shift Remote Email Chat Support jobs in Washington look for?

The top searched job categories for Day Shift Remote Email Chat Support jobs in Washington are:

What cities in Washington are hiring for Day Shift Remote Email Chat Support jobs?

Cities in Washington with the most Day Shift Remote Email Chat Support job openings:

Day Shift Remote Email Chat Support jobs near you

Email Cyber Security Engineer

Eliassen Group

Rockville, MD • Remote

$70 - $80/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

Description:

Hybrid 3 days onsite / 2 days remote in either Rockville, MD or Tysons Corner, VA

Our client seeks a Security Engineer responsible for designing, implementing, and maintaining controls that protect enterprise systems and data from unauthorized access, modification, or loss. The role requires expertise in cyber security, email platforms, cloud environments, and data protection operations.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70.00 to $80.00/hr. w2

Responsibilities:
  • Operate as a self-motivated security engineer requiring minimal supervision, with strong troubleshooting capabilities across a wide range of information technology systems and security platforms.
  • Develop and maintain custom rules within protection and monitoring tools to meet business and regulatory requirements.
  • Identify risks and vulnerabilities, and design and implement mitigation strategies.
  • Lead and support the design, implementation, and ongoing management of security technologies and services, including acting in project leadership roles when required.
  • Administer enterprise email platforms (Google Workspace Gmail, Secure Email Gateway) to protect against phishing, malware, and data exfiltration.
  • Manage and optimize cloud security controls within AWS environments, including identity and access management (IAM), logging and monitoring, network security, data protection, and configuration security best practices.
  • Support data protection operations, including monitoring, alerting, and incident response.
  • Drive data classification and labeling initiatives and integrate with DLP technologies.
  • Manage and tune DLP policies across multiple channels and platforms.
  • Support compliance initiatives, including audits, assessments, and control documentation.
  • Ensure consistent deployment, configuration, and lifecycle management of security tools and platforms.
Experience Requirements:
  • 6+ years of experience in information security with a focus on engineering or cyber operations.
  • Experience implementing enterprise controls across infrastructure, applications, and cloud environments.
  • Hands-on experience with email platforms (Google Workspace/Gmail, Secure Email Gateways, SMTP, Microsoft Exchange).
  • Hands-on experience with AWS services (IAM, CloudTrail, GuardDuty, Security Hub, configuration management).
  • Hands-on experience with data protection technologies (DLP, classification, labeling).
  • Experience supporting enterprise data classification and labeling rollouts.
  • Strong knowledge of security engineering principles, network and system controls, identity and access management, and security protocols and standards.
Education Requirements:

Bachelor’s degree in Cyber Security, Computer Science, or equivalent technical experience preferred.

Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
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About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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