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Day Shift Remote Email Chat Support Jobs in Missouri

Jobgether

Support integrated marketing initiatives including webinars, virtual events, product launches ... Benefits * Full-time employment opportunity. * 100% remote work arrangement. * Opportunity to ...

Rankings.io

$100/hr

AI already woven into how you work day to day Benefits * Starting Salary of $85,000 * Fully Remote ... A short email writing and campaign logic exercise. Plan for 60 to 90 minutes. Use AI however you ...

ForgeFit

Remote Customer Service Specialist

Saint Louis, MO · On-site +1

$16.50 - $22/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Kansas City, MO · On-site +1

$16.50 - $22/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Columbia, MO · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Jobgether

This is a fully remote opportunity for an IT professional who enjoys solving problems while also ... Day shift aligned with AEST working hours. * Company-provided equipment. * Secondary Wi-Fi modem ...

Paytient

Support Representative I

Columbia, MO · Remote

$17 - $20/hr

Mission-Driven Support: Provide clear, professional, and empathetic guidance via phone and email ... any shift ending after 6:00 PM CST are 100% remote . * Days Off: On weeks where you work the ...

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Day Shift Remote Email Chat Support information

What is a day shift remote email chat support?

A Day Shift Remote Email Chat Support job involves assisting customers via email and chat during regular daytime business hours, all from a remote location. Employees in this role handle customer inquiries, troubleshoot problems, and provide product or service information without phone calls. This position requires strong written communication skills, computer proficiency, and the ability to multitask in a fast-paced environment. It is ideal for those seeking flexible, work-from-home opportunities while maintaining a daytime schedule.

What are the key skills and qualifications needed to thrive as a day shift remote email chat support?

To excel as a Day Shift Remote Email Chat Support, you need excellent written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required. Strong attention to detail, patience, and the ability to multitask effectively are valuable soft skills for this role. These competencies ensure efficient, accurate, and empathetic customer service, which is critical for maintaining customer satisfaction and loyalty.

What are some common challenges faced in a day shift remote email chat support role, and how can they be managed?

A common challenge in a day shift remote email chat support role is efficiently managing a high volume of inquiries while maintaining quality and timely responses. Distractions at home and varying customer expectations can also make it difficult to stay focused and deliver consistent service. To address these, it's important to create a dedicated workspace, follow a structured routine, and utilize productivity tools provided by your company. Regular communication with your team and supervisors can help you stay aligned with updates and best practices, ensuring a smooth workflow.

What is the difference between Day Shift Remote Email Chat Support vs Night Shift Remote Email Chat Support?

AspectDay Shift Remote Email Chat SupportNight Shift Remote Email Chat Support
Work HoursTypically 9 AM to 5 PMUsually overnight or late evening hours
Customer InteractionPrimarily daytime customersPrimarily nighttime customers
Work EnvironmentHome-based, quiet environment during daytimeHome-based, quieter environment during night hours
Required SkillsStrong written communication, problem-solvingSame as day shift, with adaptability to night hours

The main difference between Day Shift and Night Shift Remote Email Chat Support lies in working hours and customer interaction times. Both roles require similar skills, certifications, and work environments, but the shift timing impacts customer demographics and work routines.

What are popular job titles related to Day Shift Remote Email Chat Support jobs in Missouri?

For Day Shift Remote Email Chat Support jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Day Shift Remote Email Chat Support jobs in Missouri look for?

The top searched job categories for Day Shift Remote Email Chat Support jobs in Missouri are:

What cities in Missouri are hiring for Day Shift Remote Email Chat Support jobs?

Cities in Missouri with the most Day Shift Remote Email Chat Support job openings:

Day Shift Remote Email Chat Support jobs near you

Supervisor, UPM Shift

Lees Summit, MO • On-site, Remote

Unity School of Christianity
See more jobs at Unity School of Christianityexternal

$20 - $23.50/hr

Other

Re-posted 13 days ago

Job description

Available Shifts:
  • Wednesday - Saturday 5:30am-3:00pm

Position Summary: The UPM Shift Supervisor is responsible for the day-to-day operational oversight and leadership of a team of prayer associates during a specific shift. This role ensures the consistent delivery of high-quality, compassionate service across all communication channels (phone, email, chat, text, social media), drives team performance in alignment with Unity principles, fosters a positive and spiritually supportive work environment, and ensures adherence to all operational procedures and service level agreements. The Supervisor acts as the primary point of contact for prayer associate support, issue resolution, and real-time performance management, upholding the sacred trust of those who reach out in prayer.
Essential Job Functions:
  1. Provide real-time guidance, support, and motivation to prayer associates/agents.
  2. Ensure high performance and service consistency by utilizing key performance indicators (KPIs) such as average handle time, adherence, handle time, and prayer experience ratings.
  3. Foster a positive, collaborative, and spiritually uplifting team culture that supports high-performance and associates' well-being through developing and maintaining individual and team rapport.
  4. Conduct regular 1:1 coaching sessions to review performance, provide constructive feedback, and identify development opportunities in collaboration with the Prayer Experience Analysts, Training Supervisor and senior leadership.
  5. Participate in team meetings, facilitate small group huddles to communicate updates in alignment with senior leadership, share best practices, and reinforce training.
  6. Handle escalated constituent interactions with empathy and provide effective, prayer-centered resolution.
  7. Provide servant leadership, leading with integrity and professionalism in alignment with Unity principles and core values.
  8. Support organizational mission and goals, owning management and leadership decisions.
  9. Make dynamic adjustments to staffing, breaks, and priorities to meet service level targets.
  10. Ensure prayer vigil is staffed at all times, and prayer associates adhere to schedules, policies, and procedures.
  11. Review prayer associate performance data (e.g., talk time/handle time, adherence, PEA/quality scores) and provide direct, timely feedback about performance expectations.
  12. Monitor real-time contact center queues, service levels, and prayer associate states across all channels (phone, email, chat, text, and social media).
  13. Initiate corrective actions when required in consultation with Manager and People Support.
  14. Identify and report system issues, process inefficiencies, or recurring constituent concerns to management.
  15. Collaborate with Prayer Experience Analysts to monitor agent interactions (calls, emails, chats, texts) and provide immediate feedback.
  16. Support the training team in onboarding new agents and delivering ongoing training modules.
  17. Complete daily, weekly, and monthly performance reports for the assigned shift.
  18. Maintain accurate records of prayer associate performance, coaching sessions, and disciplinary actions.
  19. Assist with scheduling adjustments and time-off requests as per policy.
  20. Ensure compliance with all company policies and regulatory requirements.
  21. Conduct business successfully by means of computer technology, as required.
  22. Demonstrate regular and reliable attendance, adhering to assigned schedule. As a department defined as "essential personnel", UPM may be required to work the scheduled shift during instances when other departments are not operating (such as inclement weather). Substitute as needed for other shifts. This position is fully remote.
  23. Adhere to all company and departmental policies and procedures per the guidebook, including all safety requirements.
  24. Utilize electronic time management system to input and administer time, attendance, and time off requests.

Education: High School Diploma or GED required; Associate's or Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Related work experience accepted in lieu of a degree with be considered.
Experience:
  • Minimum of 2-3 years of experience in a high-volume contact center environment.
  • Minimum of 4 years of experience in a leadership, supervisory, or team lead role.
  • Proven experience handling inbound phone calls, emails, chat, and text messages.

Skills:
  • Leadership: Strong ability to motivate, coach, and develop a team.
  • Communication: Excellent verbal and written communication skills, with the ability to provide clear and concise feedback.
  • Technical Proficiency: Proficient in contact center software (ACD, CRM, WFM tools), Microsoft Office Suite (Word, Excel, Outlook), and comfortable with digital communication platforms.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to make quick, effective decisions under pressure.
  • Customer Service: Deep understanding of customer service principles and best practices.
  • Adaptability: Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities.
  • Organizational Skills: Strong organizational and time management abilities.

Competencies:
  • Culture of Service: Able to support a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.
  • Professionalism and Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions. Able to manage conflict in a professional and calm manner.
  • Leadership: Able to make supervisory decisions, based on real-time needs, in the absence of managerial support.
  • Confidentiality: Able to maintain confidentiality in accordance with HIPAA and departmental guidelines.
  • Values: Demonstrate Unity Headquarters core values: inspiration, inclusiveness, innovation, creativity, community, and service

Work Environment & Physical Requirements
Activity
Frequency
Inside Work
C
Outside Work
O
Use of Hands/Fingers
C
Lifting/Carrying: 10 lbs. max. individually
O
Climb- Stairs/Ladders
N/A
Reach (select): Overhead /Forward
N/A
Sitting/Workstation
F
Traveling
N/A
Exposure to Hazards
N/A
Excessive Noise
N/A
Exposure to Temperatures
N/A
Operate Computer
C
Talk/Communicate
C
Operate Company Vehicles
N/A
Taste/Smell:
N/A
Standing/Walking
F
Stoop/Kneel/Crouch/Crawl
N/A
Read/See/Hear
C
Operating Equipment: Telephone system, headset, calculator, copier, call center scheduling software, other office equipment.
C
Other Equipment
N/A
Personal Protection Equipment:
N/A
N/A Not Applicable Activity - Not applicable to this occupation
O Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day)
F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)
C Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day)
Additional Information
Work Environment: Remote
Acknowledgment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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