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Day Shift Remote Email Chat Support Jobs in Georgia

Live Chat * Ticketing System * Email Support * Customer Escalations * Self-Service Resources ... Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL ...

Respond to customer inquiries via phone, email, and online platforms * Provide professional and ... Remote work opportunity * Flexible scheduling options * Training and support provided * Supportive ...

Remote Customer Service Specialist

Athens, GA ยท On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Remote Customer Service Specialist

Atlanta, GA ยท On-site +1

$16.25 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Showing results 21-40

Day Shift Remote Email Chat Support information

What is a day shift remote email chat support?

A Day Shift Remote Email Chat Support job involves assisting customers via email and chat during regular daytime business hours, all from a remote location. Employees in this role handle customer inquiries, troubleshoot problems, and provide product or service information without phone calls. This position requires strong written communication skills, computer proficiency, and the ability to multitask in a fast-paced environment. It is ideal for those seeking flexible, work-from-home opportunities while maintaining a daytime schedule.

What are the key skills and qualifications needed to thrive as a day shift remote email chat support?

To excel as a Day Shift Remote Email Chat Support, you need excellent written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required. Strong attention to detail, patience, and the ability to multitask effectively are valuable soft skills for this role. These competencies ensure efficient, accurate, and empathetic customer service, which is critical for maintaining customer satisfaction and loyalty.

What are some common challenges faced in a day shift remote email chat support role, and how can they be managed?

A common challenge in a day shift remote email chat support role is efficiently managing a high volume of inquiries while maintaining quality and timely responses. Distractions at home and varying customer expectations can also make it difficult to stay focused and deliver consistent service. To address these, it's important to create a dedicated workspace, follow a structured routine, and utilize productivity tools provided by your company. Regular communication with your team and supervisors can help you stay aligned with updates and best practices, ensuring a smooth workflow.

What is the difference between Day Shift Remote Email Chat Support vs Night Shift Remote Email Chat Support?

AspectDay Shift Remote Email Chat SupportNight Shift Remote Email Chat Support
Work HoursTypically 9 AM to 5 PMUsually overnight or late evening hours
Customer InteractionPrimarily daytime customersPrimarily nighttime customers
Work EnvironmentHome-based, quiet environment during daytimeHome-based, quieter environment during night hours
Required SkillsStrong written communication, problem-solvingSame as day shift, with adaptability to night hours

The main difference between Day Shift and Night Shift Remote Email Chat Support lies in working hours and customer interaction times. Both roles require similar skills, certifications, and work environments, but the shift timing impacts customer demographics and work routines.

What are the most commonly searched types of Shift Remote Email Chat Support jobs in Georgia?

The most popular types of Shift Remote Email Chat Support jobs in Georgia are:

What job categories do people searching Day Shift Remote Email Chat Support jobs in Georgia look for?

The top searched job categories for Day Shift Remote Email Chat Support jobs in Georgia are:

What cities in Georgia are hiring for Day Shift Remote Email Chat Support jobs?

Cities in Georgia with the most Day Shift Remote Email Chat Support job openings:

Trauma-Focused Licensed Mental Health Therapist at Chat and Change Counseling, LLC

Chat and Change Counseling, LLC

Columbus, GA โ€ข On-site, Remote

$90K - $100K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New


Job description

Position Overview

Chat and Change Counseling, LLC is seeking a highly qualified and compassionate Licensed Mental Health Therapist to join our dedicated team on a full-time basis. This position offers a unique opportunity to work remotely while delivering critical mental health services to individuals coping with trauma. As a key member of our therapeutic team, you will use your expertise to facilitate healing, resilience, and recovery.

About the Organization

Chat and Change Counseling, LLC is a respected outpatient mental health practice located in Columbus, Georgia. We specialize in providing trauma-informed care to individuals who have experienced significant life challenges. Our mission is to foster healing in a safe and supportive environment where clients feel empowered to address their mental health concerns. We pride ourselves on our commitment to continuous improvement and professional development, ensuring that our staff are equipped with the latest insights and tools in the field of trauma recovery.

Work Environment

This role will be primarily remote, providing the flexibility needed to maintain a healthy work-life balance while serving our clients. Our outpatient office serves as the hub for collaboration, team meetings, and ongoing professional development. We promote a culture of support and understanding, encouraging our therapists to thrive in their practice. The team comprises passionate professionals who work collaboratively to provide the best care to our clients.

Key Responsibilities
  • Conduct comprehensive, trauma-informed assessments for new and ongoing clients to accurately identify their trauma history and tailor appropriate therapeutic interventions.
  • Design and implement individualized treatment plans that focus on trauma recovery, resilience-building, and overall mental well-being.
  • Utilize evidence-based therapeutic modalities, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to guide clients through their healing processes.
  • Facilitate both individual and group therapy sessions aimed at helping clients process their trauma, develop coping strategies, and achieve personal growth.
  • Ensure continuity of care by collaborating closely with psychiatrists and other healthcare providers to coordinate comprehensive treatment strategies.
  • Provide crisis intervention services and support clients during moments of acute trauma-related distress.
  • Educate clients and their families about trauma responses, available support systems, and effective coping mechanisms to promote understanding and recovery.
  • Maintain accurate and confidential treatment documentation in compliance with industry standards and legal requirements.
  • Participate in case consultations, team meetings, and professional development activities that emphasize trauma-informed care practices.
  • Stay informed on the latest research, methodologies, and advancements in trauma therapy to enhance your practice.
Patient Population / Client Focus

Our primary focus is on individuals who have experienced trauma, including those dealing with post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. The clients we serve come from various backgrounds, each with unique experiences and challenges. As a therapist at Chat and Change Counseling, you will have the profound opportunity to make a genuine impact on the lives of these individuals, guiding them through their journeys toward healing and resilience.

Qualifications
  • Masterโ€™s or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Current and valid licensure as an LCSW, LPC, or LMFT in the state of Georgia.
  • A strong foundation in trauma-related disorders, trauma-informed treatment modalities, and evidence-based therapeutic approaches.
  • Excellent interpersonal and communication skills, characterized by a compassionate and non-judgmental attitude.
  • Ability to remain calm and composed in high-stress or crisis situations, providing support to clients effectively.
  • Proficient in electronic health record (EHR) systems and comfortable using various software applications.
  • Demonstrated ability to work collaboratively within a multidisciplinary team to achieve the best outcomes for clients.
Preferred Experience
  • A minimum of two years of post-licensure experience in providing mental health counseling, preferably with a focus on trauma.
  • Direct experience delivering trauma-focused therapies and interventions successfully.
Compensation and Benefits

We offer a competitive salary range of $90,000 to $100,000 per year, commensurate with experience and qualifications. In addition to a strong salary, employees enjoy a comprehensive benefits package that includes:

  • Healthcare insurance options to support your physical and mental well-being.
  • A retirement savings plan featuring employer-matching contributions, paving the way for your financial security.
  • Generous paid time off (PTO) and holiday pay, ensuring you have time to rest and recharge.
  • Professional liability insurance coverage to safeguard your practice.
  • Continuing education support and professional development opportunities to enhance your skills and advance your career.
  • A collaborative and supportive work environment that encourages employee engagement and innovation.
Career Growth Opportunities

At Chat and Change Counseling, we prioritize the professional development of our staff. We provide ongoing training and mentorship to help you grow in your role as a mental health therapist. With our focus on trauma-informed care, you will have access to the latest research and methodologies, setting you up for success as you advance in your career. There are also opportunities for leadership roles and specialized training for those looking to further their expertise.

Why Join Our Team

If you are passionate about making a difference in the lives of individuals who have experienced trauma, we invite you to apply for this fulfilling position at Chat and Change Counseling, LLC. Your expertise and compassion can create lasting change and support healing journeys. Join us in our mission to provide exceptional care in a supportive environment and become a part of our dynamic team.

Application Information

If you are ready to take the next step in your career and contribute to meaningful trauma recovery work, we encourage you to submit your resume and cover letter outlining your qualifications and experiences. We look forward to reviewing your application and discussing how you can be a valuable member of Chat and Change Counseling, LLC.