Position Title: ASSISTANT STORE MANAGER
Reports to: General Store Manager
Position Summary: To direct the operation of reporting departments and to support the General Store Manager in the management of the store to achieve maximum sales and profits.
Accountabilities:
- Manage day-to-day operation of reporting departments, ensuring operating conditions & efficiency by following the Value Equation Process.
- Contribute to the development of reporting departments’ cash flow, review cash flow vs. actual results and identify problems; approve plans and insure implementation of steps to correct.
- Review and approve reporting depts.' labor schedules & tracking of departments through M.A.P.
- Monitor ordering practices of reporting departments and implement correction steps, as necessary.
- Review and approve reporting departments' merchandising programs within constraints of Company policy procedures and standards.
- Enforce and monitor reporting departments' application of Company policies, procedures and standards and compliance with government requirements.
- Train, communicate with, develop, evaluate & motivate reporting dept. managers and associates.
- Foster good labor, management and guest relations.
- Other duties as may be assigned by management.
Decision Making Authority
- Discipline, evaluate, train and motivate reporting department managers and associates.
- Approve labor schedules within limitations of Company standards.
- Make merchandising decisions within policy or standards.
- To settle guest complaints
- Decisions Recommended: promotions, expenditures beyond approved cash flow, policy decisions, and marketing decisions.
- Most major decisions referred to General Store Managers.
- To make decisions when necessary within constraints of Company policy and standards related to the total store in the absence of the Store Director or GSM.
Special and Technical Knowledge
- Basic math skills.
- Working understanding of collective bargaining agreements.
- Overall knowledge of product in departments of responsibility.
- Good training skills.
- Thorough knowledge of store operations
Type and Length of Experience
- High school education or equivalent work experience.
- 1-2 years as a Department Manager, or equivalent/relevant experience.
Human Relations Skills (Oral & Written)
- Good oral communication skills to direct associates and to enhance guest and labor relations.
- Good listening skills to grasp departmental problems.
- Good written communication skills to prepare plans and/or to analyze problems & recommend solutions.
- Coaching and counseling skills to motivate associates.