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Day Shift Hyatt Shared Service Center Jobs (NOW HIRING)

Accounting Factory AbZ GmbH

$102.76 - $159.85/hr

Steuerexperte & Leiter Shared Service Center (m/w/d) Du bist tief im Steuerrecht zu Hause - und willst ein KI-gestütztes SSC aufbauen und führen. Leegebruch Vollzeit oder Teilzeit Mit ...

Hyatt Hotels Corporation

WI · On-site

$70 - $110/hr

Shared Service Center - Mainz | Mainz , RP , DE Unbound Great Scotland Yard London | London , ENG ... Hyatt Place Madison/Downtown | Madison , WI , US Our family is always growing. Want to be in the ...

Hyatt

Front Office Agent ($27.00/hour)

Bellevue, WA · On-site

$27 - $27.81/hr

Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service* * Free colleague meals during shift * Hyatt Colleague discount program * Tuition Reimbursement* * ORCA Pass ...

HYATT Hotels

Night Audit

Renton, WA · On-site

$24 - $31.20/hr

Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service * Free colleague meals during shift Unlimited growth potential with Hyatt. Ability to relocate for ...

Hyatt

Culinary | Pastry Cook 2 ($27.50/hour)

Bellevue, WA · On-site

$27.50 - $31.79/hr

Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service* * Free colleague meals during shift * Hyatt Colleague discount program * Tuition Reimbursement* * ORCA Pass ...

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Infographic showing various Day Shift Hyatt Shared Service Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Hybrid job distribution.

Supervisor Customer Service - Hyatt Shared Service Center

Moore, OK • On-site

Hyatt Hotels Corporation
Hospitality Services • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

25th of 107 rated hotels

People enjoy working here

Good employer

Recommended by students

Learn more about Hyatt Hotels Corporationexternal

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Summary:
We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.
The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!
Hyatt is seeking an experienced Customer Service Supervisor to lead and motivate a team of customer service professionals at the Shared Service Center. This position will lead by example to deliver an exceptional service experience for Hyatt guests who contact us for support. You will guide your team to be creative and passionate problem solvers through coaching and motivation. In partnership with the customer service manager and other colleagues, you will create a positive work environment that enables your team to exceed performance expectations. Also, you will collaborate with the customer service leadership team to drive the overall vision of the department.
Position Responsibilities / Essential Functions
  • Supervises the work of a team of Customer Service Agents to achieve performance standards for average speed of answer, request resolution times, quality of service, and other goals.
  • Actively and consistently monitors guest interactions to ensure standards for care, professionalism, and appropriate solutions are met during guest interactions.
  • Create and maintain performance plans for customer service agents.
  • Review and communicate routine and ad-hoc performance reporting to customer service colleagues, and other stakeholders.
  • Participate in projects and other efforts to optimize telephony and other technology platforms in order to provide efficient and cost-effective support for guest requests.
  • Assist with scheduling and enforcement of attendance policies, to maximize service levels.
  • Evaluate individual customer service agent and team performance via routine performance reviews, check-in conversations, and other methods as needed.
  • Work closely with Customer Service Manager to initiate recommendations for hiring, merit increases, probationary reviews, promotions, reviews, succession planning, and disciplinary action for assigned customer service colleagues.
  • Participate in interviewing, onboarding activities, and other recruitment efforts, as needed.
  • Assist with new hire and ongoing training efforts.
  • Partner with IT, operations, HR, and other teams to ensure assigned colleagues have all necessary tools and technology to provide exceptional service and support for all guest requests.
  • Handle escalated and/or complex guest requests as needed.
  • Regular attendance is expected based on schedule and business needs.
  • Participation in employee events, onsite meetings, hotel visits and industry conferences is expected.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications:
Experience
  • Strong analytical skills and ability to assess complex data related to team performance.
  • Very strong written and oral communication skills, including ability to deliver effective presentations to small groups online and in-person.
  • Role model and leader-by-example for customer service team, consistently demonstrates incredible customer focus at all times.
  • Demonstrated ability to provide effective coaching, mentorship, and guidance to customer service colleagues.
  • Strong attention to detail and highly organized.
  • Knowledge of hotel operations a plus.
  • Minimum 2+ years customer service leadership experience.
Education
  • Associate's degree or equivalent work experience.
Computer Skills Needed to Perform this Job
  • Experience with MS Office Suite.
  • Experience with Service Now and Opera a plus.
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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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Benefits

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