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Day Shift Customer Success Jobs (NOW HIRING)

Quest Software

Manager Customer Success

Austin, TX · On-site

  • Medical

  • Retirement

  • PTO

Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS. * Previous Customer Success experience in a company with B2B Software. * Knowledge ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the day-to-day realities of the business. Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will ...

Renesas

Customer Success

Frisco, TX · On-site

$130K - $150K/yr

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... the first day. Are you ready to own your success and make your mark? Join Renesas. Shape Your ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel ... You thrive in fast-paced environments and remain effective when priorities shift. Key ...

Quest Software

Manager Customer Success

Austin, TX

  • Medical

  • Retirement

  • PTO

Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS. * Previous Customer Success experience in a company with B2B Software. * Knowledge ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... You thrive in fast-paced environments and remain effective when priorities shift. Key ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the day-to-day realities of the business. Reporting to the Global Director of Customer Success , you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will ...

Privy

Customer Success Manager

We're looking for someone who's excited to solve problems, build trust, and make a measurable impact on our customers' success every day. As a member of our Customer Success team, you'll own a ...

Reveal Brainspace

Director, Customer Success

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director, Customer Success - Corporate Segment Reports To:Sr Vice President, Customer Enablement ... This role follows a hybrid model (4 days in office, 1 day work from home) for candidates residing ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users ... Customer Success Execution * Execute a structured Customer Success playbook, including regular ...

EMARKETER

Customer Success Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... You thrive in fast-paced environments and remain effective when priorities shift. Key ...

Privy

Customer Success Manager

We're looking for someone who's excited to solve problems, build trust, and make a measurable impact on our customers' success every day. As a member of our Customer Success team, you'll own a ...

Privy

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

We're looking for someone who's excited to solve problems, build trust, and make a measurable impact on our customers' success every day. As a member of our Customer Success team, you'll own a ...

NextDeavor

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Description Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract ... This is a full-time role with a guaranteed 40 hours/week and an 8-hour shift. This is a 6 month ...

Privy

Customer Success Manager

Los Angeles, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

We're looking for someone who's excited to solve problems, build trust, and make a measurable impact on our customers' success every day. As a member of our Customer Success team, you'll own a ...

Cambio

Customer Success Lead

San Francisco, CA · On-site

Customer Success Lead Cambio is growing rapidly and looking for a Customer Success Lead to build ... This is a hybrid role requiring 2-3 days of in-person collaboration per week. If you thrive on ...

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Showing results 21-40

All JobsDay Shift Customer Success Jobs

Day Shift Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do day shift customer success jobs pay per year?

As of Aug 15, 2026, the average yearly pay for day shift customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
Day Shift Customer Success jobs near you
Infographic showing various Day Shift Customer Success job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager, Customer Success

Relay Commerce

Philadelphia, PA • Remote

Full-time

Re-posted 5 hours ago

Job description

About Relay Commerce

Relay Commerce is an e-commerce enablement ecosystem offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools.

The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants. The Relay ecosystem currently consists of multiple software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.

We’re a globally distributed team of forward-thinkers who thrive on collaboration, creativity, and impact. If you’re passionate about shaping the future of commerce and love the challenge of connecting businesses with the right solutions, we’d love to hear from you!

About Relo
Relo is a repeat revenue platform designed specifically for FMCG brands using Shopify and Klaviyo. Using predictive data science, Relo helps brands identify when customers are most likely to reorder, subscribe, or purchase again, enabling highly targeted retention marketing campaigns that drive measurable revenue growth.
Relo works with leading ecommerce brands across the United States, United Kingdom, and international markets to increase customer retention, subscription growth, and lifetime value.
About the Role

We're looking for a Manager, Customer Success to lead and grow the Customer Success function for Relo, one of the products within Relay's Retention Division.

This is a player-coach role, combining hands-on customer success responsibilities with people leadership. While you'll manage and develop a small team of Customer Success professionals, you'll also own a portfolio of merchants yourself, partnering directly with customers to ensure they achieve measurable value from Relo.

The ideal candidate enjoys balancing strategic thinking with day-to-day execution. You'll coach team members, establish scalable Customer Success processes, and work directly with merchants to improve onboarding, product adoption, retention, and long-term success.

As the team grows, you'll help shape the future of Customer Success at Relo by building operational excellence, defining best practices, and serving as the voice of the customer across the organization.

You'll work closely with Product, Engineering, Sales, Marketing, and Leadership teams across Relay's Retention Division to improve the customer experience, influence product direction, and help build a best-in-class Customer Success organization.

Primary Responsibilities
Team Leadership & Management
  • Manage, coach, and develop a small team of Customer Success professionals while remaining actively involved with customers.
  • Lead by example through hands-on customer engagement and operational excellence.
  • Establish clear performance expectations, KPIs, and accountability measures.
  • Conduct regular one-on-ones, performance reviews, and career development conversations.
  • Create a culture of customer obsession, accountability, collaboration, and continuous improvement.
  • Mentor junior Customer Success team members and help them develop stronger customer management, communication, and problem-solving skills.
  • Ensure appropriate customer coverage across accounts and time zones.
 
Customer Success & Retention
  • Manage your own portfolio of customer accounts while supporting the overall Customer Success team.
  • Own customer retention, customer health, and customer satisfaction metrics.
  • Ensure customers achieve measurable value and ROI from Relo.
  • Develop and execute customer success strategies that improve onboarding, adoption, retention, and expansion.
  • Act as an escalation point for complex customer situations.
  • Monitor customer health indicators and proactively address risk.
  • Drive successful onboarding experiences and long-term customer outcomes.
  • Identify opportunities for account growth and partner with Sales on expansion opportunities.
 
Operational Excellence
  • Build and improve Customer Success processes, workflows, documentation, and playbooks.
  • Own and enforce Customer Success service standards and operational SLAs across the team.
  • Ensure:
    • All merchants are onboarded within 14 days of signing a trial agreement.
    • All onboarding and trial information (merchant goals, current baseline, key decision-makers, and end-of-trial review call) is captured before go-live.
    • Every merchant who converts to a paid plan has a 90-day check-in scheduled before completing onboarding.
    • Every active merchant receives proactive engagement at least once per quarter, ensuring no account goes more than three months without meaningful contact.
    • Team SLAs for response times, customer follow-up, calendar management, and HubSpot activity tracking are clearly defined, measured, and consistently achieved.
  • Ensure customer data, account information, and customer health tracking remain accurate and actionable.
  • Develop reporting and dashboards to measure team performance and customer outcomes.
  • Identify opportunities to improve efficiency, scalability, and customer experience through process improvements, automation, and AI.
 
Cross-Functional Collaboration
  • Partner closely with Sales during customer handoffs and expansion opportunities.
  • Work with Product and Engineering teams to communicate customer feedback and influence roadmap decisions.
  • Collaborate with Marketing on customer education, customer stories, and adoption initiatives.
  • Serve as the voice of the customer across the organization.
What Success Looks Like
  • Customers achieve measurable ROI from the platform.
  • Customer retention and satisfaction remain strong.
  • The Customer Success team consistently meets or exceeds defined SLAs.
  • Merchants complete onboarding quickly and successfully.
  • Customer health risks are proactively identified and addressed before they become escalations.
  • Quarterly customer engagement is consistent across the customer base.
  • Customer Success processes continue to scale effectively as the business grows.
  • Cross-functional teams have visibility into customer needs and actionable customer feedback.
Important Traits for Success
  • Customer Focus: You genuinely care about customer outcomes and are passionate about helping merchants succeed.
  • Leadership: You're comfortable balancing hands-on customer work with coaching and developing others. You know how to motivate, support, and hold team members accountable while creating a positive and collaborative environment.
  • Ownership: You take responsibility for results and proactively solve problems before they become larger issues.
  • Operational Excellence: You enjoy creating structure, processes, systems, and clear expectations that improve team effectiveness and customer experience.
  • Communication: You communicate clearly and effectively with customers, team members, executives, and cross-functional stakeholders.
  • Collaboration: You thrive in highly collaborative environments and enjoy partnering with Product, Engineering, Sales, Marketing, and Leadership.
  • Problem Solving: You approach challenges with curiosity, structure, and a solutions-oriented mindset.
  • AI & Continuous Learning: You're naturally curious about technology and enjoy leveraging AI and automation tools to improve customer outcomes, eliminate repetitive work, and continuously improve how your team operates.
Requirements
Essential
  • 5+ years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing SaaS role.
  • Previous experience leading, mentoring, or coaching Customer Success team members. Formal people management experience is preferred but not required.
  • Comfortable balancing individual customer ownership with team leadership responsibilities.
  • Experience driving customer retention, customer health, and long-term customer relationships.
  • Experience working within SaaS businesses.
  • Strong written and verbal communication skills.
  • Experience managing customer escalations and complex customer relationships.
  • Demonstrated ability to build and improve customer-facing processes.
  • Experience partnering cross-functionally with Product, Engineering, Sales, and Marketing teams.
  • Strong analytical, organizational, and problem-solving skills.
  • Strong proficiency with Google Workspace (Docs, Sheets, Slides).
  • Experience using CRM and Customer Success platforms such as HubSpot, Intercom, Zendesk, ChurnZero, Gainsight, or similar tools.
  • Comfortable leveraging AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) to improve productivity, solve problems, and streamline workflows.
 
Preferred Qualifications
  • Experience supporting ecommerce or Shopify merchants.
  • Experience working with Klaviyo or other email marketing platforms.
  • Experience supporting ecommerce, subscription, or retention-focused SaaS products.
  • Experience managing distributed remote teams across multiple time zones.
  • Experience building or scaling Customer Success teams.
  • Demonstrated experience using automation, AI, or no-code tools to improve workflows or eliminate manual work.
  • Experience building internal bots, automations, or tooling that improved team efficiency is a plus.
Why You'll Love Working at Relay
At Relay, we're building products that help ecommerce brands grow faster and retain more customers. We're a remote-first company that values ownership, curiosity, continuous improvement, and collaboration. You'll have the opportunity to make a meaningful impact, work alongside talented teammates, and help shape the future of Customer Success as we continue to grow.
Hiring Process
  • First Round (Screening) with [Muriel Cirimele] from our People team - 30 Minutes
  • Second Round with Retention Division Managers [Casey Colligan & Harry Willis] - 60 Minutes
  • Skills Assessment - 3 to 4 Business Days to complete
  • Final Round with our Retention General Manager [Gauthier Derrien] - 45 Minutes
  • References
  • Offer
Benefits & Perks
  • Flexible Time Off
  • Paid Holidays
  • Paid Parental Leave
  • Work From Home Stipend
  • Co-working Space Allowance
  • Therapy/Mental Health Reimbursement
  • Learning Stipend
  • Referral Bonus Program
  • Annual Company Offsite (Barcelona 2026)
Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.