Datavant Remote Jobs in New York (NOW HIRING)

Datavant is a data collaboration company for healthcare whose products and solutions enable organizations to move and connect data securely. We protect, connect, and deliver the world's health data to power better decisions and advance human health. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 300+ real-world data partners.

By joining Datavant today, you're stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.

We are looking for an experienced team lead who thrives in a fast-paced environment. Strategic Engagement is the value engine of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives—maximizing value, accelerating time to patient and business impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.

This role includes responsibilities for commercial outcomes (e.g., value realization, customer satisfaction, renewals, etc.), post-sale activities (e.g., delivery, adoption, advocacy, retention, etc.), and people management and development (career coaching, performance management, etc.).

You Will:

• Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
• Operate as an effective scaler, providing real time support to your direct reports for their account portfolios and providing coaching and career development
• Lead business-relevant functional projects that enable growth and scalability
• Serve as a consultative, strategic advisor, enabling client success and end-to-end acceleration of value within your portfolio.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
• Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
• Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self-service-first approach to problem solving and navigating questions internally and externally
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
• Help create a company-wide culture of customer-centricity

Required Experience/Skills:

• 8+ years experience in healthcare technology and customer facing roles (required)
• 4+ years experience with the pharmaceutical industry (preferred)
• Proven ability to build deep, trust-based relationships with customer stakeholders
• Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
• Skilled at expanding relationships beyond direct contacts through rapport-building
• Demonstrated ownership of complex, high-value customer accounts
• Strategic thinker who connects cross-customer trends to shape value propositions
• Effective and empathetic internal and external communication
• Previous experiencing working in one or more of the following areas (required):
• Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
• Application of RWD and RWE in the pharmaceutical and life sciences space
• Understanding of drug development and/or clinical trials

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