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Job Summary:
Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. They are seeking a Teamcenter Architect to provide L2/L3 support for Teamcenter PLM users, troubleshoot and resolve application issues, and manage incidents and service requests using ITSM tools.
Responsibilities:
• Provide advanced troubleshooting for incidents escalated from 1st level. Perform administrative activity to maintain the system: Add or remove users, Update roles/groups and End user queries
• Provide problem management for identifying repeat incidents and problems within the application and validation of problem call resolutions.
• Support communicating with Siemens Global Technical Access Centre (“GTAC”) for known or found deficiencies (IRs (Incident Reports) and PRs (Problem Reports)).
• Leverage change control to ensure all changes implemented are approved, scheduled and communicated.
• Provide expert troubleshooting for complex incidents escalated from 2nd level.
• Perform advanced problem management to identify root causes and identify and implement problem resolutions.
• Plan and execute release management in deployment of maintenance patches and performing project related tasks.
• Support 50 users.
• End user coverage for 4 hours a week to start. To be monitored monthly and adjusted as needed based on usage
• 24-hour response time for open issues.
• To support patches and updates to Teamcenter, and to maintain code continuity with the Montreal Civil Teamcenter environment, the Siemens Partner will perform up to four (4) expected weekend maintenance activities.
• These maintenance activities will include remote updates and testing in the Teamcenter Pre Production environment. Any maintenance required on the Teamcenter Production environment will be planned a minimum of four (4) weeks in advance. Users will be expected not to access the Teamcenter application during the weekend maintenance windows.
• Maintenance activities will be performed by the Siemens Partner’s designated primary Product Architect. on site work is required.
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 7 - 15 Years of experience
• Siemens Teamcenter PLM
• Understanding of Teamcenter architecture and components
• Knowledge of Teamcenter modules such as: Workflow, Structure Manager, Change Management, Access Management
• Familiarity with Unix/Linux and Windows environments
• Knowledge of databases (Oracle / SQL Server)
• Experience with ITIL-based support processes
• Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.)
• Participate in problems and change management processes
• Provide L2/L3 support for Teamcenter PLM users
• Troubleshoot and resolve application, data, and workflow issues
• Monitor system stability, performance, and availability
• Manage incidents, service requests, and problem records via ITSM tools (ServiceNow, Remedy, etc.)
• Perform root cause analysis and implement permanent fixes
• Support Teamcenter upgrades, patches, and hotfixes
• Perform regression and UAT testing
• Support data migration and validation activities
• Participate in release planning and deployment
• Provide advanced troubleshooting for incidents escalated from 1st level
• Perform administrative activity to maintain the system: Add or remove users, Update roles/groups and End user queries
• Provide problem management for identifying repeat incidents and problems within the application and validation of problem call resolutions
• Support communicating with Siemens Global Technical Access Centre (GTAC) for known or found deficiencies (IRs and PRs)
• Leverage change control to ensure all changes implemented are approved, scheduled and communicated
• Provide expert troubleshooting for complex incidents escalated from 2nd level
• Perform advanced problem management to identify root causes and identify and implement problem resolutions
• Plan and execute release management in deployment of maintenance patches and performing project related tasks
• Support 50 users
• End user coverage for 4 hours a week to start
• 24-hour response time for open issues
• To support patches and updates to Teamcenter, and to maintain code continuity with the Montreal Civil Teamcenter environment, perform up to four (4) expected weekend maintenance activities
• Maintenance activities will be performed by the Siemens Partner’s designated primary Product Architect
• Strong analytical and troubleshooting skills
• Good communication skills for interacting with technical and business users
• Ability to work independently and in cross-functional teams
• Strong documentation and organizational skills
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.