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Job Title: Director, IT Infrastructure

Position Summary:

The Director of IT Infrastructure is a hands-on position responsible for a mission critical service requiring stability, reliability and performance optimization. The position will oversee the management, implementation, and support of secure enterprise information systems, server and network infrastructure for a Healthcare technology company. Must be able to serve as a hands-on manager and have the ability to perform server, network and security configuration and administration tasks, as required. The Director of IT Infrastructure will provide leadership in the design, implementation, operation, optimization, maintenance, and troubleshooting of secure LAN, WAN, wireless, application, DBA, VPN, and data center operations. Systems Engineering, Network Engineering, Network Administration, and DBA teams will report into this leadership role.

The successful candidate will develop strategic and operational plans leading to the introduction and deployment of network, servers and data center infrastructure technology. The Director of IT Infrastructure will ensure network security, availability, performance, quality and responsiveness through the leadership of network design, implementation, and delivery of ongoing preventative maintenance, assessment, and proactive monitoring. The Director of IT Infrastructure will provide technical leadership and guidance to network/server/DBA services staff (Architects, Engineers, and Administrators) and will ensure adherence to best practices and proven methodologies to promote continuous server and network operations and the integration of new value-added technical services and technology.

The Director of IT Infrastructure's success criteria include technical leadership, advanced networking and data security system expertise as well as serving as an escalation resource for technical activities. The specific areas of focus include secure data center and branch office network design, LAN/WAN connectivity, network infrastructure implementation, network and server management, definition and coordination of standards, project management, vendor management, technology research, and applicable documentation.

• Ensure IT infrastructure services & operations are delivered consistently and to service level agreements.
• Provide daily leadership the network, DBA, and server teams, including supervision of all personnel, managing task assignments, and scheduling resources.
• Supervise network and system administrator operations staff including hiring, training, evaluating and disciplining.
• Guide or provide work direction to technical staff and/or contract resources.
• Establish and maintain standards for configurations and operating system software as they apply to all components of the data networks.
• Plan, design, engineer, install, and troubleshoot network routers, switches, wireless equipment, and network and servers security technology (eg. firewalls, threat management, IDPS, syslog, security incident, event management systems, server system administration etc.).
• Maintain, upgrade, optimize, and troubleshoot existing infrastructure equipment and configurations.
• Coordinate and execute upon approved adjustments and changes that increase performance and availability.
• Provide network design, definition and coordination of standards, project management, and technology research.
• Manage all related vendor support contracts for hardware, software, and connectivity.
• Provide ongoing review of capacity requirements in order to align with budget planning.
• Provide up-to-date system and network documentation and inventories including servers.
• Ensure integrity and availability of data through continuous assessment of data backup operations.
• Provide advance notification of all planned system and network outages and set realistic expectations on availability.
• Assess technical risk and mitigation plans.
• Research and evaluate new technology and tools as opportunities for innovation and development excellence.
• Oversees technical design documentation process for correctness and timeliness.
• Provides input to the other disciplines on the practicality of initial design goals and impact to the overall project timeline.
• Reports on projects, staff and departmental work status regularly to the Director of Engineering.
• Helps to identify high risk areas for projects and in the infrastructure environment.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards including Change, Configuration, Asset, and Service Level Management.
• Research and recommend innovative, and where possible automated approaches for administration tasks.
• Perform daily system monitoring, verify integrity and availability of all hardware, network component resources, systems and processes, review system, platform, and application logs, and verify completion of scheduled jobs such as backups.
• Collaborate with all areas of the company and third-party vendors
• Ensure timely execution of projects
• Manage risk and ensure maximum availability of mission critical business systems
• Design, develop and implement against cost-effective strategic IT roadmap with specific plans for IT Network, Data Center Infrastructure, Server administration and Network operations.

• Bachelor Degree's in Computer Science, IS or Information Management.
• Minimum eight years of progressive experience is similar positions.
• Minimum five years of experience in a management role.
• IT management experience in Business Process Outsourcing (BPO) or Service Provider organizations responsible for IT customer services.
• Management experience and knowledge of/in: LAN/WAN/MAN, Server and Network Management, Data Center Technologies, Capacity & Service Continuity Management, Virtualization, Data Management, Risk Management, Project management, scheduling, basic maintenance procedures/skills, basic electricity/concepts.
• Server and Network management experience
• Expertise with Cisco equipment and services
• Expertise with Microsoft, VMware, F5, and SQL products
• Strong experience with converged storage
• Azure and AWS experience highly desired

Knowledge, Skills, and Abilities

• Strong customer service orientation
• ITIL and PMP best practices
• Secure Agile experience
• Experience communicating with and supporting IT end users
• Experience identifying and troubleshooting hardware and software problems
• Experience working in a team environment
• Experience managing vendor/supplier relationships and service levels
• Experience working in a team-oriented, collaborative environment.
• Good written, verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent documentation skills.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Skill in dealing politely, tactfully and firmly with a wide range of people and personalities.
• Skill in communication and interpersonal skills sufficient to exchange or convey information and to receive work direction.
• Ability to be flexible and juggle many assignments or projects at the same time.
• The ability to generate positive relationships with internal and external business associates as well as foster a team environment through excellent leadership and management skills.
• Strong change management skills and ability to thrive in a dynamic and fast-paced environment.

The expected base salary for this position ranges from $120,000 - 170,000 with a bonus target of up to 15% of the base salary. We do consider a wide range of factors when making offer decisions, including (but not limited to) the scope and responsibilities of the position, a candidate's relevant skills, training, experience, education and where applicable, licensure and certifications obtained. We also consider organizational and market factors when making offer decisions.

Equal Employment Opportunity Statement:
Convey Health Solutions is an Equal Opportunity Employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Convey Health Solutions also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring accommodation during the application or interview process should contact the Human Resources department.

The Convey Health Solutions family of companies, including Pareto Intelligence, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post, Affordable Care Act environment.
As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle, from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Conveys' operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans, especially seniors and vulnerable populations.
Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most.
Learn more at www.ConveyHealthSolutions.com.