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Database Application Support Analyst Jobs in Toronto, ON

Royal Bank of Canada

CRM Support Analyst

Toronto, ON · On-site

Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the ... Proven history building proactive application monitoring across all environments via ITRS Geneos ...

Ci

Technical Support Analyst

Toronto, ON · On-site

As a Technical Support Analyst for Wealth Systems, you will be responsible for providing technical ... Familiarity with SQL databases and querying tools. * Experience with system integrations and ...

CMiC

Product Support Analyst

Toronto, ON · On-site

CA$45K - CA$55K/yr

... database platform. In the past several years, the construction industry has experienced ... Product Analysts receive tickets and analyse screenshots and details of customer issues, to ...

CMiC

Product Support Analyst

Toronto, ON · On-site

CA$45K - CA$55K/yr

... database platform. In the past several years, the construction industry has experienced ... Product Analysts receive tickets and analyse screenshots and details of customer issues, to ...

Td

Senior IT Support Analyst

Toronto, ON

CA$81K - CA$115K/yr

The technician will troubleshoot and resolve endpoint, market data, trading application, voice ... analysis. * Support trading workstations, laptops, docks, Bloomberg keyboards, multi-monitor ...

Berkley

Enterprise Application Support Lead

Toronto, ON · On-site +1

Track and manage system defects; facilitate prioritization, analysis and development of workarounds ... role supporting business IT systems, including management of application configuration, patch ...

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All JobsDatabase Application Support Analyst JobsDatabase Application Support Analyst Jobs in Toronto, ON

Database Application Support Analyst information

What does a database application support analyst do?

A Database Application Support Analyst is responsible for maintaining and supporting database-driven applications within an organization. They troubleshoot issues, optimize performance, ensure data integrity, and provide technical support to users of these applications. Their role often involves collaborating with developers, database administrators, and end-users to resolve problems, implement updates, and ensure the smooth operation of business-critical database systems. They may also help with data migration, backups, and security measures to protect sensitive information.

What are the key skills and qualifications needed to thrive as a database application support analyst, and why are they important?

To thrive as a Database Application Support Analyst, you need strong analytical skills, experience with SQL databases, troubleshooting abilities, and often a degree in computer science or a related field. Familiarity with database management systems (such as Oracle, SQL Server, or MySQL), ticketing tools, and sometimes ITIL certification are typically required. Excellent communication, problem-solving, and time management skills help analysts effectively resolve user issues and collaborate with technical teams. These skills and qualifications are crucial for ensuring application reliability, minimizing downtime, and providing high-quality technical support.

What are some common challenges faced by database application support analysts, and how can they be addressed?

Database Application Support Analysts often encounter challenges such as troubleshooting complex application issues, managing database performance, and ensuring data security. These challenges can be addressed by developing strong problem-solving skills, staying current with database technologies, and collaborating closely with developers and system administrators. Regular communication with end-users and proactive monitoring of database systems also help in quickly identifying and resolving issues, ensuring optimal application performance.

What is the difference between Database Application Support Analyst vs Database Administrator?

AspectDatabase Application Support AnalystDatabase Administrator
Primary FocusSupports and troubleshoots database applications and user issuesManages, maintains, and optimizes database systems
CertificationsSQL, Oracle, or related support certificationsOracle DBA, Microsoft SQL Server certifications
Work EnvironmentHelpdesk, support teams, IT departmentsDatabase teams, IT infrastructure teams
ResponsibilitiesApplication support, user assistance, issue resolutionDatabase design, performance tuning, backups, security

The Database Application Support Analyst primarily focuses on supporting database applications and assisting users with issues, while the Database Administrator manages the overall health, security, and performance of database systems. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ significantly.

What is the average salary for a database application support analyst in the US?

The average salary for a database application support analyst in the US typically ranges from $60,000 to $85,000 per year, depending on experience, location, and certifications. Professionals in this role often require knowledge of database management systems like SQL Server or Oracle and may work in support or troubleshooting environments.
Infographic showing various Database Application Support Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Production Support Analyst

Toronto, ON

mthree Recruiting Portal
See more jobs at mthree Recruiting Portalexternal

Full-time

Re-posted 24 days ago

Key responsibilities

  • Support and monitor large-scale Capital Markets trading systems to ensure stability and performance.

  • Perform incident management, root cause analysis, and problem resolution for trading platforms.

  • Coordinate with internal teams and external vendors, and support user access and entitlements.

Job description

Toronto, ON

Want to work at a multinational investment bank?

Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You'll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.

What you'll do:

This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.

  • Provide specialized application support for Capital Markets trading platforms (approx. 60%)

  • Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution

  • Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks

  • Work directly with Front Office business users in a high-pressure trading environment

  • Monitor and support market data feeds and core trading applications

  • Analyze existing systems and liaise with Business and Development teams to drive system improvements

  • Manage user access and entitlements (approx. 20%)

  • Coordinate with internal teams and external vendors (approx. 20%)

  • Participate in weekend work as required for projects, releases, and disaster recovery testing

  • Provide 24x7 on-call support based on assigned shift for end-of-day monitoring

  • Deliver to tight timelines in a fast-paced trading environment

What we're looking for: (must have)

  • Experience working in the financial services industry, ideally within Capital Markets / Futures

  • Strong knowledge of Commodities and Futures products

  • Proven experience supporting large-scale production systems

  • Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis

  • Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)

  • Experience with tools such as ITRS Geneos, CTRL-M, and Windows environments

  • Working knowledge of Python scripting

  • Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server

  • Strong communication skills and ability to work closely with Front Office users

Nice to have:

  • Experience with trading platforms such as Openlink or XTP systems

  • Understanding of ITIL processes

  • Exposure to DevOps and Cloud technologies

  • Prior experience coordinating or leading global support teams (onshore/offshore)

  • Familiarity with Business Intelligence and reporting tools (e.g., Tableau)

About mthree

mthree is the award-winning talent and training partner for leading organizations worldwide. As technology continues to evolve, we ensure that professionals like you have the skills and opportunities to succeed in today's rapidly changing world.

By joining mthree, you'll gain:

Access to top roles with prestigious global clients, including tier-one investment banks.
The chance to work on impactful projects with a global leader in the finance industry.
A full suite of benefits, training, and support to help you thrive in your role.
Opportunities to transition into permanent roles with our clients and build a long-term career.

Whether you're starting your journey or looking for your next big opportunity, mthree connects you to roles where you can make a difference.

Why join us?

At mthree, we believe in empowering individuals to build impactful careers. When you join us, you're not just starting a new job; you're joining a global community of professionals working at the cutting edge of technology.

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.

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