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Database Application Support Analyst Jobs in Minnesota

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Database Application Support Analyst information

What does a database application support analyst do?

A Database Application Support Analyst is responsible for maintaining and supporting database-driven applications within an organization. They troubleshoot issues, optimize performance, ensure data integrity, and provide technical support to users of these applications. Their role often involves collaborating with developers, database administrators, and end-users to resolve problems, implement updates, and ensure the smooth operation of business-critical database systems. They may also help with data migration, backups, and security measures to protect sensitive information.

What are the key skills and qualifications needed to thrive as a database application support analyst, and why are they important?

To thrive as a Database Application Support Analyst, you need strong analytical skills, experience with SQL databases, troubleshooting abilities, and often a degree in computer science or a related field. Familiarity with database management systems (such as Oracle, SQL Server, or MySQL), ticketing tools, and sometimes ITIL certification are typically required. Excellent communication, problem-solving, and time management skills help analysts effectively resolve user issues and collaborate with technical teams. These skills and qualifications are crucial for ensuring application reliability, minimizing downtime, and providing high-quality technical support.

What are some common challenges faced by database application support analysts, and how can they be addressed?

Database Application Support Analysts often encounter challenges such as troubleshooting complex application issues, managing database performance, and ensuring data security. These challenges can be addressed by developing strong problem-solving skills, staying current with database technologies, and collaborating closely with developers and system administrators. Regular communication with end-users and proactive monitoring of database systems also help in quickly identifying and resolving issues, ensuring optimal application performance.

What is the difference between Database Application Support Analyst vs Database Administrator?

AspectDatabase Application Support AnalystDatabase Administrator
Primary FocusSupports and troubleshoots database applications and user issuesManages, maintains, and optimizes database systems
CertificationsSQL, Oracle, or related support certificationsOracle DBA, Microsoft SQL Server certifications
Work EnvironmentHelpdesk, support teams, IT departmentsDatabase teams, IT infrastructure teams
ResponsibilitiesApplication support, user assistance, issue resolutionDatabase design, performance tuning, backups, security

The Database Application Support Analyst primarily focuses on supporting database applications and assisting users with issues, while the Database Administrator manages the overall health, security, and performance of database systems. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ significantly.

What is the average salary for a database application support analyst in the US?

The average salary for a database application support analyst in the US typically ranges from $60,000 to $85,000 per year, depending on experience, location, and certifications. Professionals in this role often require knowledge of database management systems like SQL Server or Oracle and may work in support or troubleshooting environments.

What cities in Minnesota are hiring for Database Application Support Analyst jobs?

Cities in Minnesota with the most Database Application Support Analyst job openings:

Infographic showing various Database Application Support Analyst job openings in Minnesota as of June 2026, with employment types broken down into 12% Full Time, 86% Part Time, 1% Contract, and 1% Nights. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution.

Hybrid Desktop Support Analyst

Moundsview, MN • On-site

HELION TECHNOLOGIES INC
51 - 200 employees
Learn more about HELION TECHNOLOGIES INCexternal

$21 - $26/hr

Full-time

Posted 21 days ago

Key responsibilities

  • Triages, troubleshoots, and resolves tier 1 support issues for clients.

  • Documents troubleshooting steps and manages support tickets using Autotask.

  • Assists remote and on-site users with hardware, software, network, and application support.

Job description

Helion is the nation's largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we've helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.
Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we're looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.
Position Overview:
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Minneapolis, MN. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. DSA's on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion's Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
  • Knowledge of computer software, operating systems, hardware, and networking.
  • Experience with software as a service (SaaS) and other software hosting protocols.
  • Excellent verbal and written communication skills.
  • Good problem-solving and critical-thinking skills.
  • Able to work in a team as well as independently.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Experienced in providing professional and courteous customer service.
  • Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
  • Possesses a strong team mentality.
  • Helps remote users including all application support and configuring VPN access.
  • Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
  • Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
  • Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
  • Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
  • Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed.
  • Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:
  • CompTIA A+ or equivalent certifications.
  • Associates Degree in Information Technology or related subject.
  • 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
  • 1+ years of experience working on-site with end users.
  • Must have personal vehicle to travel to client locations in Minneapolis, Rochester, and St, Cloud, MN and surrounding areas.
  • Must download the MileIQ app.

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