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Remote Customer Support Representative

BYOD: Use your device

WFH Opportunity - New Jersey Residents

Pay:

• $18/hour,

Customer Service Representative II – Health Insurance Marketplace

100% Remote – New Jersey Residents Only | $18–$19/hr

We're hiring Customer Service Representatives to support individuals and families with health insurance Marketplace questions, applications, eligibility, and enrollment.

This is a work-from-home opportunity exclusively for New Jersey residents.

Position Details

Position: Customer Service Representative II – Client Support
Location: 100% Remote – New Jersey Residents Only
Pay Rate:

• $18.00/hr – English
• $19.00/hr – English/Spanish Bilingual

Education: High School Diploma, GED, or equivalent required. Associate degree or higher preferred.

What You'll Do

• Handle inbound and outbound customer calls.
• Assist individuals and families with health insurance Marketplace applications.
• Help customers understand eligibility determinations and enrollment options.
• Process applications, household information, income information, and health plan enrollment.
• Assist with life-event changes, demographic updates, disenrollment requests, and Special Enrollment Periods.
• Accurately document customer interactions in required systems.
• Provide requested information and materials through mail, email, or download.
• Transfer or escalate complex customer issues when necessary.
• Follow confidentiality, privacy, quality, and performance standards.
• Participate in required training, meetings, and program updates.

Training

Monday–Friday | 8:00 AM–4:30 PM ET
Duration: 3 weeks

Candidates must be available for the entire training and nesting period. No prescheduled appointments or planned absences should occur during training.

Camera participation is required throughout training and nesting.

Work Schedule

During Open Enrollment (November 1–January 31), candidates must have flexibility to work within extended operating hours, including:

• Monday–Friday: 8:00 AM–8:00 PM ET
• Saturday: 8:00 AM–5:00 PM ET
• Select Sundays: 8:00 AM–5:00 PM ET
• Extended hours up to 10:00 PM ET during the final days of Open Enrollment.

Outside Open Enrollment, operating hours are generally Monday–Friday, 8:00 AM–5:00 PM ET.

Work-From-Home Requirements

This is a Bring Your Own Device (BYOD) position. Candidates must have:

• A computer that meets required technical specifications.
• A second monitor.
• Reliable traditional wired home internet — cellular-based internet is not permitted.
• A smartphone capable of using a required authentication application.
• A private, quiet, distraction-free workspace.
• Reliable attendance and the ability to work independently from home.

Bilingual Opportunity

English/Spanish bilingual candidates are highly encouraged to apply.

Bilingual Pay: $19.00/hr

Spanish fluency will be verified through a language assessment.

Required Virtual Job Preview

Selected candidates will attend a virtual Real Job Preview (RJP).

Available Sessions:
August 25 or August 26
1:00 PM–1:45 PM ET

Camera participation is required.

The session provides an overview of the project, job responsibilities, performance expectations, training, and the new-hire journey. Candidates will also have an opportunity to ask questions and determine whether the position is a good fit.

Participation in the session does not constitute a job offer. Selected candidates will be notified regarding next steps afterward.

What We're Looking For

• Strong customer service and communication skills.
• Ability to handle a high volume of customer interactions.
• Good computer and data-entry skills.
• Ability to learn and navigate multiple systems.
• Strong attention to detail and documentation skills.
• Professional and dependable work habits.
• Excellent attendance and punctuality.
• Ability to maintain customer confidentiality.
• Flexibility to work required Open Enrollment hours.

Apply Today!

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.