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Transaction Processing Supervisor
Transaction Processing | Operations Leadership | Mail Operations | Healthcare Administration | Quality Assurance | Government Programs
Reporting to the Senior Delivery Manager, the Transaction Processing Supervisor leads a high-performing operations team responsible for processing medical and pharmacy bills, correspondence, and supporting documentation for the U.S. Department of Labor Office of Workers' Compensation Programs (OWCP). This role also oversees outbound mail operations supporting the Acentra Centers for Medicare & Medicaid Services (CMS) print and mail project.
The Transaction Processing Supervisor is responsible for driving operational excellence, workforce management, quality assurance, production performance, service level agreement (SLA) compliance, process improvement, employee development, and customer service delivery. The ideal candidate is a results-oriented leader with experience managing transaction processing, document management, mail operations, healthcare administration, business process outsourcing (BPO), production operations, or claims processing teams in a fast-paced, highly regulated environment.
Responsibilities

• Lead, coach, and develop transaction processing, production, quality assurance, and team lead staff to achieve operational goals and business objectives.
• Monitor and ensure compliance with service level agreements (SLAs), productivity standards, quality metrics, and customer expectations.
• Track and evaluate employee performance, including productivity, quality, attendance, workflow adherence, and performance improvement plans.
• Provide real-time coaching, guidance, and support while fostering employee engagement, accountability, and professional growth.
• Ensure the timely, accurate, secure, and compliant processing of medical bills, pharmacy bills, correspondence, and outbound mail deliverables.
• Oversee daily operations to ensure quality standards, regulatory requirements, and client commitments are consistently met.
• Analyze operational reports, production metrics, and quality data to identify trends, mitigate risks, and drive continuous improvement initiatives.
• Identify operational challenges, workflow bottlenecks, and process inefficiencies; develop and implement effective solutions.
• Partner with leadership on staffing forecasts, workforce planning, scheduling, payroll inputs, and resource allocation.
• Develop, maintain, and enforce policies, procedures, work instructions, and operational best practices.
• Conduct security reviews and ensure compliance with company, client, federal, and regulatory requirements.
• Support audits, special projects, operational initiatives, and other duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of recent supervisory, team leadership, or operations management experience.
• Experience in transaction processing, document management, data entry, mailroom operations, print and mail services, healthcare administration, claims processing, or business operations.
• Strong leadership skills with the ability to motivate, coach, develop, and retain high-performing teams.
• Excellent written and verbal communication skills, including documentation, presentations, coaching conversations, and stakeholder interactions.
• Proficiency with Microsoft Office 365, including Outlook, Teams, Word, Excel, and PowerPoint.
• Strong analytical, problem-solving, and decision-making skills with a focus on operational efficiency and process improvement.
• Demonstrated ability to achieve results through collaboration, accountability, empathy, and effective leadership.
• Ability to work onsite Monday through Friday, with occasional weekend hours based on business needs.
• Ability to obtain and maintain a U.S. Government Security Clearance and successfully pass all required background screening requirements.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Management, or a related field.
• Experience supporting federal government programs, healthcare operations, claims processing, document processing, or regulated business environments.
• Experience leading production, quality assurance, transaction processing, or mail operations teams.

Why Join Us
Join a mission-driven organization supporting critical federal healthcare and workers' compensation programs that impact millions of Americans. As a Transaction Processing Supervisor, you will have the opportunity to lead high-performing teams, drive operational excellence, implement process improvements, and support meaningful work that serves government agencies and citizens nationwide.
This role offers exposure to large-scale healthcare and government operations, opportunities for leadership development, and the ability to make a measurable impact on service delivery, quality, and customer outcomes. If you are passionate about operational leadership, continuous improvement, employee development, and delivering results in a fast-paced environment, this is an opportunity to grow your career with a global organization recognized for innovation, service excellence, and employee success.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $37,961-$49,300.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.