ZipRecruiter

Log In

1

Data Center Operations Jobs in Rochester, NY (NOW HIRING)

FirstLight

Project Manager

Victor, NY · On-site

$75K - $100K/yr

Coordinate cross-functional teams across Engineering, Field Operations, Construction, and ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...

FirstLight

Project Manager

Victor, NY · On-site

$60K - $70K/yr

Coordinate cross-functional teams across Engineering, Field Operations, Construction, and ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...

FirstLight

Contract Administrator

Victor, NY · On-site

$70K - $80K/yr

... data center, cloud, and voice services. Our customers include national cellular providers, wireline ... This role supports business operations by safeguarding company interests, minimizing risk, and ...

Iberdrola

Manager - Cyber Operations

Rochester, NY · On-site

$128K - $160K/yr

Manager - Cyber Operations Location: Rochester, NY Salary Range: $128,320 - $160,400 Schedule: On ... Supervisory / Manager experience over staff, projects, or contractors * 2 + Years Data Center and ...

Iberdrola

Manager - Cyber Operations

Rochester, NY

$128K - $160K/yr

Manager - Cyber Operations Location: Rochester, NY Salary Range: $128,320 - $160,400 Schedule: On ... Supervisory / Manager experience over staff, projects, or contractors * 2 + Years Data Center and ...

No Limit Technology

Storage Team Manager

Rochester, NY · On-site

Preferred Qualifications Experience managing technical operations or infrastructure support teams in AWS and\/or Azure cloud or data center environments. Nutanix & IBM Power AIX experience Experience ...

CallTower, Inc.

Systems Administrator II

Rochester, NY

$92K - $104K/yr

Write and maintain documentation for operations procedures Monitor servers and other data center devices and continually improve and expand monitoring Design and implement Azure services, Windows and ...

FirstLight

Strategic Financial Analyst

Victor, NY · On-site

$90K - $110K/yr

Partner with accounting, operations, and leadership teams to analyze business performance and ... FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center ...

CallTower, Inc.

Systems Administrator II

Rochester, NY · On-site

$92K - $104K/yr

Write and maintain documentation for operations procedures Monitor servers and other data center devices and continually improve and expand monitoring Design and implement Azure services, Windows and ...

CallTower Inc

Systems Administrator II

Rochester, NY · On-site

$92K - $104K/yr

Write and maintain documentation for operations procedures Monitor servers and other data center devices and continually improve and expand monitoring Design and implement Azure services, Windows and ...

Stellantis

Technology Manager

Hopewell, NY · On-site

... center operations. This role requires hands-on expertise in programming, systems integration ... Design and develop dashboard analytics using tools like QlikView and Power BI to support data ...

next page

Showing results 1-20

All JobsData Center Operations JobsData Center Operations Jobs in Rochester, NY

Data Center Operations information

See Rochester, NY salary details

$51.3K

$126.8K

$197.3K

How much do data center operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for data center operations in Rochester, NY is $126,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,700.00 and $161,300.00 per year, depending on experience, location, and employer.

What is the difference between Data Center Operations vs Data Center Technician?

AspectData Center OperationsData Center Technician
Primary FocusOverseeing overall data center functions, including infrastructure management, monitoring, and maintenance coordination.Performing hands-on hardware installation, troubleshooting, and repairs within the data center.
CertificationsOften requires certifications like CompTIA Data Center or Cisco CCNA.Typically requires certifications such as CompTIA A+ or Network+.
Work EnvironmentOffice-based with some on-site presence; involves coordination and supervision.Primarily on-site, working directly with hardware and equipment.
Employer UsageUsed by data center managers, operations teams, and facilities management.Commonly searched by technicians and entry-level hardware staff.

In summary, Data Center Operations involves managing and coordinating data center functions, while Data Center Technicians focus on hands-on hardware tasks. Both roles are essential but differ in scope and responsibilities.

How do data center operators make money?

Data center operators generate revenue by providing infrastructure and services such as server hosting, colocation, cloud computing, and network connectivity to clients. They often charge based on space, power usage, bandwidth, and additional managed services, with certifications like ISO or Uptime Institute standards helping attract customers. Skilled operators ensure efficient operations to maximize profitability and service quality.

What are the key skills and qualifications needed to thrive in Data Center Operations, and why are they important?

To thrive in Data Center Operations, you need a solid understanding of IT infrastructure, hardware maintenance, network management, and often a relevant degree or technical certification such as CompTIA Server+ or Cisco CCNA. Familiarity with monitoring tools, ticketing systems, and physical security protocols is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help professionals excel in this environment. These skills are essential for maintaining uptime, ensuring data security, and responding quickly to technical issues in a mission-critical setting.

What are some typical challenges faced in a Data Center Operations role and how can they be managed effectively?

Professionals in Data Center Operations often encounter challenges such as maintaining uptime during hardware failures, managing large-scale equipment upgrades, and ensuring strict adherence to security protocols. These challenges require strong problem-solving skills, attention to detail, and the ability to work efficiently under pressure. Effective communication and collaboration with IT, facilities, and security teams are essential to quickly address incidents and prevent downtime. Staying current with best practices and participating in regular training can also help manage these challenges more effectively.

What are Data Center Operations?

Data Center Operations refers to the collective processes and activities that ensure data centers run efficiently, securely, and reliably. These operations include managing servers, networking equipment, cooling and power systems, monitoring performance, and implementing security protocols. Professionals in this field are responsible for maintaining uptime, troubleshooting hardware or software issues, and supporting the technological infrastructure that businesses rely on for data storage and processing.
What are popular job titles related to Data Center Operations jobs in Rochester, NY? For Data Center Operations jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Data Center Operations jobs in Rochester, NY look for? The top searched job categories for Data Center Operations jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Data Center Operations jobs? Cities near Rochester, NY with the most Data Center Operations job openings:
Data Center Operations jobs near you
Infographic showing various Data Center Operations job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $126,812 per year, or $61 per hour.
Contact Center Representative Team Lead

Contact Center Representative Team Lead

Tompkins Community Bank

Batavia, NY • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Tompkins Community Bank rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

29th of 141 rated banks

Job description

Overview
Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office.
The Customer Experience Agent - Team Lead (Contact Center Representative - Team Lead) is responsible for delivering exceptional customer service by handling inbound and outbound calls, responding to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic care center environment. Serves as a key escalation point for complex inquiries across all bank products, utilizing advanced knowledge and problem-solving skills to ensure customer satisfaction and retention. In addition to customer-facing responsibilities, this role plays a critical part in team development by mentoring new team members, facilitating their integration into the Tompkins culture, and guiding them through policies, procedures, and best practices. Acts as a trusted resource for peers, providing ongoing support and training to enhance team performance and service quality.
Responsibilities
Customer Interaction & Support
  • Serve as the initial point of customer contact across phone and digital platforms, delivering a cohesive and responsive omni-channel experience that reflects the organization's commitment to excellence.
  • Resolve complex inquiries on first contact; escalate when necessary while maintaining ownership and follow-up.
  • Coach and mentor new team members on best practices for handling inbound calls, while supporting their integration into the Tompkins culture, policies, procedures, and team dynamics.
  • Demonstrate and promote a strong commitment to delivering a best-in-class experience for both internal and external customers.
  • Support team performance by modeling exemplary service behaviors and assisting peers with challenging interactions.
  • Collaborate with supervisors and other departments to ensure seamless issue resolution and continuous improvement in service quality.

Digital Banking Support
  • Assist customers with navigating digital banking platforms, including mobile and online tools.
  • Identify and resolve login issues, transaction errors, and other digital access concerns.

Debit Card Assistance
  • Support activations, replacements, and PIN resets while following security protocols.
  • Investigate and report disputes, unauthorized transactions, and fraud claims.
  • Collaborate with internal teams to resolve complex card-related issues

Digital Contact Processing:
  • Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience.
  • Prioritize First Contact Resolution (FCR) by thoroughly understanding customer needs and resolving inquiries or issues during the initial interaction whenever possible.
  • Demonstrate agility in switching between communication platforms while maintaining professionalism, accuracy, and empathy.
  • Leverage available tools to provide timely, informed, and personalized responses that align with the bank's service standards.
  • Collaborate with internal teams to ensure continuity of service and resolution of complex issues that span multiple channels.
  • Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand.

Security & Compliance
  • Follow identity verification protocols to protect customer data and prevent fraud.
  • Monitor for suspicious activity and ensure compliance with internal policies and banking regulations.

Team Collaboration & Communication
  • Collaborate with team members and leadership to meet individual and team performance goals, including call handling time, quality assurance, and customer satisfaction metrics.
  • Participate in training and team sessions to support continuous improvement.
  • Identify operational gaps and collaborate with Customer Care Center leadership to enhance team effectiveness by ensuring the availability of appropriate tools, resources, and documented procedures.

Product Knowledge & Promotion
  • Maintain knowledge of bank products, services, and promotions.
  • Proactively identify and promote relevant offers during customer interactions.

Administrative & Operational Duties
  • Accurately document customer interactions and outcomes in the CRM system.
  • Follow assigned schedules, including rotating shifts, weekends, and holidays.
  • Perform additional tasks as needed to support the Customer Care Center.

Qualifications
  • High School Diploma or equivalent and a minimum of three (3) to five (5) years of experience in banking, with demonstrated proficiency in bank systems, products, and services across multiple customer service channels (email, chat, calls) required.
  • Proven experience in customer care center operations, including systems, tools, and procedures used to manage and resolve customer inquiries efficiently.
  • Demonstrated ability to take full ownership of issues, applying a variety of methods and resources to ensure complete and accurate resolution.
  • Strong written communication skills with the ability to craft clear, empathetic, and professional responses tailored to diverse customer needs.
  • Collaborative mindset with the ability to work cross-functionally to resolve complex customer issues.

Benefits
  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
For more information, please click here
#communitybank
Pay Range
USD $22.00 - USD $25.00 /Hr.

What Tompkins Community Bank employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply