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Data Center Operations Jobs in Michigan (NOW HIRING)

This Contact Center Operations Specialist is responsible for supporting contact center operations ... Utilize appropriate methodologies for collecting, analyzing, and presenting data and information by ...

Identifies significant patterns, and suggests operational improvements. -Proactively monitors ... Data Center Expansion Support: -Leads and oversees new region builds and expansion activities, both ...

Your responsibilities as a Data Center Cx PM will include: Working with project teams at client ... CAI Operations DCx Managers will be exposed to cutting edge technologies in the Hyperscale and ...

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Data Center Operations information

See Michigan salary details

$45.3K

$112K

$174.3K

How much do data center operations jobs pay per year?

As of Aug 23, 2026, the average yearly pay for data center operations in Michigan is $112,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $142,500.00 per year, depending on experience, location, and employer.

What is data center operations?

Data Center Operations refers to the collective processes and activities that ensure data centers run efficiently, securely, and reliably. These operations include managing servers, networking equipment, cooling and power systems, monitoring performance, and implementing security protocols. Professionals in this field are responsible for maintaining uptime, troubleshooting hardware or software issues, and supporting the technological infrastructure that businesses rely on for data storage and processing.

What are the key skills and qualifications needed to thrive in data center operations, and why are they important?

To thrive in Data Center Operations, you need a solid understanding of IT infrastructure, hardware maintenance, network management, and often a relevant degree or technical certification such as CompTIA Server+ or Cisco CCNA. Familiarity with monitoring tools, ticketing systems, and physical security protocols is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help professionals excel in this environment. These skills are essential for maintaining uptime, ensuring data security, and responding quickly to technical issues in a mission-critical setting.

What are some typical challenges faced in a data center operations role and how can they be managed effectively?

Professionals in Data Center Operations often encounter challenges such as maintaining uptime during hardware failures, managing large-scale equipment upgrades, and ensuring strict adherence to security protocols. These challenges require strong problem-solving skills, attention to detail, and the ability to work efficiently under pressure. Effective communication and collaboration with IT, facilities, and security teams are essential to quickly address incidents and prevent downtime. Staying current with best practices and participating in regular training can also help manage these challenges more effectively.

What is the difference between Data Center Operations vs Data Center Technician?

AspectData Center OperationsData Center Technician
Primary FocusOverseeing overall data center functions, including infrastructure management, monitoring, and maintenance coordination.Performing hands-on hardware installation, troubleshooting, and repairs within the data center.
CertificationsOften requires certifications like CompTIA Data Center or Cisco CCNA.Typically requires certifications such as CompTIA A+ or Network+.
Work EnvironmentOffice-based with some on-site presence; involves coordination and supervision.Primarily on-site, working directly with hardware and equipment.
Employer UsageUsed by data center managers, operations teams, and facilities management.Commonly searched by technicians and entry-level hardware staff.

In summary, Data Center Operations involves managing and coordinating data center functions, while Data Center Technicians focus on hands-on hardware tasks. Both roles are essential but differ in scope and responsibilities.

How much do data center operators make?

Data center operators typically earn between $40,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced operators with specialized skills or certifications can earn higher salaries. The job often requires knowledge of hardware, networking, and monitoring tools.

What are the most commonly searched types of Data Center Operations jobs in Michigan?

The most popular types of Data Center Operations jobs in Michigan are:

What cities in Michigan are hiring for Data Center Operations jobs?

Cities in Michigan with the most Data Center Operations job openings:

Infographic showing various Data Center Operations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 3% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $112,022 per year, or $53.9 per hour.

Contact Center Operations Specialist

Wolverine Worldwide

Rockford, MI โ€ข On-site

Other

Re-posted 20 days ago


Job description

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world's leading designers, marketers, and licensors of footwear and apparel; It's global footprint spans 170 countries and territories. The Company's portfolio includes Merrellยฎ, Sauconyยฎ, Sweaty Bettyยฎ, Hush Puppiesยฎ, Wolverineยฎ, Chacoยฎ, Batesยฎ, HYTESTยฎ, and Stride Riteยฎ. The Company is also the global footwear licensee of brands Catยฎ and Harley-Davidsonยฎ.
Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.
In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America's Dream Employers, America's Best Employers for Women, and America's Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.
Wolverine Worldwide is a Certifiedโ„ข Great Place To Workยฎ.
This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center. This position will also be responsible for partnering with various business units across the organization to help drive the objectives of the Customer Engagement team.
Primary Duties:

  • Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation and execution, issue identification and resolution.
  • Partner with leadership to identify contact center operational efficiencies and improvements with a focus on customer centricity.
  • Partner with Product Owners on development and enhancements of contact center technologies.
  • Administer, support, troubleshoot and train contact center technologies including but not limited to customer relationship management, telephony, order management system, workforce management and reporting tools.
  • Utilize appropriate methodologies for collecting, analyzing, and presenting data and information by making use of reporting tools.
  • Produce and maintain reports to show contact center performance.
  • Responsible for ad hoc reporting as requested by leadership.
  • Automate reporting from contact center tools where possible.
  • Interact with vendors to ensure business technologies are operating at optimal performance. Research and provide in depth analysis of new potential vendors to improve operations.
  • Partner with the business to deliver relevant customer insights obtained by the contact center.
  • Perform duties consistent with the Company's AAP/EEO goals and policies
  • Perform other duties as required/assigned by manager
Knowledge, Skills and Abilities Required:
  • Bachelor's degree in related field or equivalent work experience.
  • Contact center systems experience.
  • Salesforce experience.
  • Advanced Microsoft Excel skills required.
  • Ability to interpret data in a customer centric manner.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong critical thinking, problem solving and follow through skills.
  • Maintain a positive and professional relationship with internal and external business partners.
  • Strong verbal and written communication skills.
  • Strong presentation skills.

Working Conditions:
Normal office environment.
Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.
#LI-KD
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.