Data Analyst Data Science Jobs in Worcester, MA (NOW HIRING)

Job Summary:Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom, and Premium & Lockbox, built with an AI-assisted, 80/20 development model where AI handles the first draft and people handle the judgment. The Data Analyst owns the data and reporting that support Covenir’s business — building and maintaining the analytics that give Operations, Sales & Marketing, and leadership a single, trustworthy view of performance, while scouting the AI tools and partnerships that inform Covenir’s build-versus-partner decisions. The Platform is this role’s current top priority, but scope extends to Covenir’s broader data and reporting needs as priorities shift.Job Description:How Covenir’s Values Show Up in This RoleCommitted to WOW our Customers: The dashboards and numbers you produce are what leadership uses to make real calls — you make sure they’re right, not just plausible.Great Just Isn’t Good Enough: You don’t stop at a working report. You ask if the metric is actually the right one, and if there’s a cleaner way to show it.One Team, One Goal: Operations, Sales & Marketing, and IT/R&D all come to you with different questions — you treat all of them as your team, not just IT.Passion for Excellence: Your analysis is clean enough that someone unfamiliar with the data could follow your logic without a walkthrough.What You’ll DoWrite SQL for data extraction, transformation, and reporting across Covenir’s systemsBuild and maintain executive-facing analytics and KPI dashboards — volumes, postage, and SLA performance by customer and business unitUse Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) supporting the platform’s data warehouseResearch and evaluate AI tools, vendors, and partnership opportunities (for example, document-intelligence platforms) to inform build-versus-partner recommendationsTranslate operational and business questions from Operations, Sales & Marketing, and leadership into data requests and reportingApply AI-assisted analysis and workflow tools, consistent with Covenir’s 80/20 modelSupport data retention, security, and SOC compliance requirements as they apply to platform dataRequirements2+ years of experience in data analysis, reporting, or business intelligence, with proficient SQL skillsWorking knowledge of Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) or equivalent cloud data tools; AWS experience a plusFundamental knowledge of insurance BPO business processes across Print, Call Center, Virtual Mailroom, and Premium & LockboxWorking knowledge of data collection across multiple business functions, and of data retention and access-control policiesBasic understanding of the AI/API sandbox and its available data workflowsExperience building executive-facing dashboards or KPI reportingComfortable researching and evaluating vendors, tools, or partnership opportunitiesAbility to create clear, concise data analysis and reporting documentation for stakeholders across Operations, Sales & Marketing, and IT & R&DCompletes data security and confidentiality training, SOC compliance training, and cross-functional onboarding across Platform modulesBachelor’s degree in a related field (Data Analytics, Statistics, Computer Science, Business), or equivalent experiencePerforms other duties as assigned by the R&D Manager in support of Covenir’s broader business needsWhat an A Player Looks LikeNumbers you can defend. A players can explain exactly how a metric was calculated and why it’s the right one, not just hand over a dashboard.Translates business questions into data. When Sales & Marketing or Operations asks a vague question, A players know how to turn it into the right query.Curious about AI tooling. A players actively track what’s out there, not just when asked to evaluate a specific vendor.Comfortable being the single source of truth. When numbers conflict across teams, A players are the ones who resolve which version is right.Documents the logic, not just the output. A players leave behind reporting anyone can pick up, not a black box only they understand.Is This Role For You?Strong fitProficient in SQL and comfortable owning dataextraction, transformation, and reporting end to endEnjoys translating vague business questions intoconcrete data requestsGenuinely curious about AI tools and vendorlandscapes, not just the data itselfComfortable being the tie-breaker when numbersacross teams don’t matchSkip this role ifYou want a narrowly scoped reporting role with no ambiguityYou’re not interested in researching AI tools or vendorsYou’d rather avoid being the one who resolves conflicting numbersYou need requests to come from a single, consistent sourceWorker Type:RegularNumber of Openings Available:1 #J-18808-Ljbffr