Benefits:- 401(k)
- Employee discounts
- Training & development
About Us:Tutu School is a whimsical boutique ballet studio for children, where we believe every child should know what it feels like to dance. Our classes provide a foundation of movement, music, and creativity in a joyful, nurturing environment.
We are looking for a
Membership Coordinator to join our teama detail-oriented, personable, and enthusiastic individual who can help families feel welcomed, informed, and supported throughout their Tutu School journey.
Responsibilities:
- Serve as the first point of contact for prospective familieswarmly welcoming inquiries via phone, email, and in person.
- Provide tours and trial class support, answering questions about our program with knowledge and enthusiasm.
- Guide families through the membership enrollment process, including class selection, tuition information, and policies.
- Proactively follow up with prospective families to encourage trial-to-membership conversion using strong sales strategies.
- Support current members by assisting with scheduling, make-ups, and account changes.
- Maintain accurate records of membership, billing, and attendance in the studios management system.
- Collaborate with the teaching team to ensure they are informed of trials, new students, and member updates.
- Assist with front desk operations, including check-ins and light administrative tasks.
- Source and attend relevant community events to introduce and promote the Tutu School brand.
- Represent Tutu Schools values and mission at both in-studio events and local outreach opportunities.
Qualifications:
- Dance experience required (ballet or related background preferred) to authentically connect with families and understand the program.
- Strong communication and interpersonal skills with a warm, approachable demeanor.
- Proven sales skills and confidence in guiding families toward membership enrollment.
- Organized and detail-oriented, with the ability to manage multiple tasks at once.
- Comfortable using technology and studio management systems (training provided).
- Customer service experience is a plus.
- Must love working with children and families in a creative, nurturing environment.
Performance Metrics:
- Achieve and maintain a50% or higher trial-to-membership conversion rate.
- Consistently meet or exceed monthly enrollment targets as set by studio management.
- Respond to all inquiries (phone/email) within 24 hours with a warm and professional demeanor.
- Accurately maintain family records with zero data entry errors each billing cycle.
- Attend and represent Tutu School at a minimum of 23 community outreach events per quarter.
Schedule & Compensation:
- Part-time position, with potential for growth.
- Must be available for some evenings and weekends.
- Hourly pay + membership bonus opportunities.
Join us in creating magical beginnings for children and their familiesone twirl at a time.