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Cxone Jobs in Sandy, UT (NOW HIRING)

NICE

Manager Engineering

Sandy, UT · On-site

The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication, we use SIP, RTP, C++, C#, REST ...

NICE

Manager Engineering

Sandy, UT · On-site

The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication, we use SIP, RTP, C++, C#, REST ...

Socket.dev

Senior Release Manager

Sandy, UT · On-site

$120 - $180/hr

Senior Release Manager About the Role The Senior Release Manager is a strategic leader within the Release Management function at NiCE CXone. This role owns and drives enterprise-wide release strategy ...

NiCE

Director, Product Management, Platform

Sandy, UT · On-site

$221K - $232K/yr

They are seeking a Director of Product Management to lead the strategy and execution for the CXone platform, focusing on AI-native capabilities and managing a team of Product Managers to drive cross ...

NiCE

Manager Engineering

Sandy, UT · On-site

... CXone's internal pipeline of leadership talent • Prioritize and manage department activities and projects in accordance with the department's goals. Qualifications : Required : • Bachelor ...

NICE

Senior Program Manager

Sandy, UT · On-site

$110K - $110K/yr

The Program Manager serves an instrumental role in delivering NICE CXone software features to the marketplace. Fulfilling the role as Program Manager will help drive, plan and standardize software ...

NICE

Principal Cloud Architect

Sandy, UT · On-site

You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise ...

NICE

Principal Cloud Architect

Sandy, UT · On-site

You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise ...

NICE

Software Engineer - Java, Angular, AWS

Sandy, UT · Hybrid

$49.25 - $67.50/hr

As a Software Engineer on the User Hub team, you'll help build and enhance one of the most critical areas of the NiCE CXone platform-the experience customers rely on to manage employees, teams ...

Socket.dev

Principal Cloud Architect

Sandy, UT · On-site

$180 - $240/hr

You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise ...

NICE

Lead Program Manager

Sandy, UT · On-site

The Lead Program Manager serves an instrumental role in delivering CXone infrastructure and key initiatives the marketplace. Fulfilling a high visibility role on cross-department projectteams, the ...

NICE

Senior Program Manager

Sandy, UT · On-site

$110K - $110K/yr

The Program Manager serves an instrumental role in delivering NICE CXone software features to the marketplace. Fulfilling the role as Program Manager will help drive, plan and standardize software ...

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Cxone information

What is a cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a cxone administrator?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.

How does a cxone specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are popular job titles related to Cxone jobs in Sandy, UT?

For Cxone jobs in Sandy, UT, the most frequently searched job titles are:

What cities near Sandy, UT are hiring for Cxone jobs?

Cities near Sandy, UT with the most Cxone job openings:

Cxone jobs near you
Infographic showing various Cxone job openings in Sandy, UT as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 80% In-person, and 20% Remote job distribution.

Manager Engineering

NICE

Sandy, UT • On-site

Full-time

Re-posted 15 days ago

Job description

Manager Engineering - Media (VOIP) Team

Manager of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market. This is achieved by demonstrating leadership behaviors consistent with NICE CXone's 4E leadership model. Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position is to lead the growth, quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well. The Manager is responsible for developing and managing an Engineering team, and will be measured based on performance against both short term and long term goals.
The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication, we use SIP, RTP, C++, C#, REST and Windows Server to process the world 20ms at a time as we handle over 75,000 simultaneous VoIP calls. We are an entrepreneurial team that frequently investigates and adopts new technology to help us do things faster and better. 
As an Engineering Manager, a Typical Day Might Include the Following:

  • Provide leadership in design, delivery, and support of software and platforms
  • Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model
  • Participate in project scope, schedule and cost reviews.
  • Understand product capabilities and limitations.
  • Identify and implement ways to improve and promote quality.
  • Responsible for new product software development and quality.
  • Maintenance of software/bug fixes.
  • Release scheduling.
  • Keeps abreast of new technologies.
  • Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines.
  • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
  • Prioritize employee career development in an effort to grow NICE CXone's internal pipeline of leadership talent
  • Prioritize and manage department activities and projects in accordance with the department's goals.


To Land This Gig You'll Need:

  • Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
  • Master's degree in Computer Science or Business Management preferred.
  • Relevant certifications also preferred among other indications of someone who values continuing education.
  • 8+ years' experience "living" with various operating systems, development tools and development methodologies including Java, C#, C++, NLP, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
  • Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
  • Proven history of delivering on deadlines/releases without compromising quality.
  • Experience with Agile software development and SCRUM methodologies.
  • Excellent interpersonal skills with all kinds of people at all levels of the organization.
  • Ability to work through conflict, gain trust, and influence outcomes
  • Strong verbal and written communication skills.


Bonus Experience:

  • Experience with telephony, networking, hosted applications, or other similar technical products.
  • Telecommunications experience with IVR applications or telephony apps.
  • Experience with user acceptance testing, regression testing and integration testing.

Apply