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Cxone Jobs in Decatur, GA (NOW HIRING)

The Intersect Group

Support Tech - Zoom

Johns Creek, GA · On-site

$34K - $43K/yr

Administer and support NICE CXone Contact Center * Manage and support eFax services * Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers * Coordinate number porting ...

NICE

AI Senior Product Manager

Atlanta, GA

$121K - $160K/yr

Trusted by organizations across 150+ countries, NiCE CXone is the enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and accelerates intelligent ...

NICE

AI Senior Product Manager

Atlanta, GA · On-site

$121K - $160K/yr

Trusted by organizations across 150+ countries, NiCE CXone is the enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and accelerates intelligent ...

NICE

Director, Product Management, Platform

Atlanta, GA · On-site

$224K - $234K/yr

This Director of Product Management will lead the strategy, vision, and execution for the CXone platform - the shared foundation of services that accelerate application teams' time to market. As the ...

NICE

AI Senior Product Manager

Atlanta, GA · On-site

$121K - $160K/yr

The Analytics Platform is NiCE's internal AI service layer -- the engines and data capabilities that power CXone. It produces AI services including real‑time transcription, post‑call ...

NICE

Senior Commercial Counsel

Atlanta, GA · On-site

$134K - $182K/yr

The role is focused on enabling growth of NiCE's CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely ...

NICE

Senior Program Manager, CX

Atlanta, GA · On-site

$111K - $112K/yr

Our CXone platform powers some of the largest and most complex customer experience operations in the world. Now, we're building something even more impactful: a cross-platform unification layer that ...

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Cxone information

What is a Cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

How does a CXone Specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are the key skills and qualifications needed to thrive as a CXone Administrator, and why are they important?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.
What job categories do people searching Cxone jobs in Decatur, GA look for? The top searched job categories for Cxone jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Cxone jobs? Cities near Decatur, GA with the most Cxone job openings:
Cxone jobs near you
Infographic showing various Cxone job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 59% In-person, and 41% Remote job distribution.
Support Tech - Zoom

Support Tech - Zoom

The Intersect Group

Johns Creek, GA • On-site

$34K - $43K/yr

Other

Posted 3 days ago

New

Job description

The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion.
 
Core Responsibilities
  • Provide Level II operational support for enterprise telecommunications platforms
  • Administer and support Zoom Phone
  • Administer and support NICE CXone Contact Center
  • Manage and support eFax services
  • Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers
  • Coordinate number porting, provisioning, and decommissioning
  • Track and maintain documentation for telecom circuits and services
  • Review and reconcile telecom vendor invoices and billing
  • Troubleshoot telecom issues related to call routing, IVRs, queues, and phone services
  • Work with telecom vendors for support tickets and service requests
  • Maintain accurate documentation and telecom inventory records
  • Assist with telecom-related projects and deployments
Required Skills / Experience
  • 3–5 years of experience in telecommunications or unified communications support
  • Experience supporting Zoom Phone or similar VoIP platforms
  • Familiarity with contact center platforms (NICE CXone preferred)
  • Experience with number management, DID inventory, and porting
  • Understanding of VoIP, SIP, call routing, and telecom infrastructure
  • Experience managing telecom vendor relationships and billing
  • Strong troubleshooting and documentation skills
Preferred Experience
  • Experience with eFax or enterprise fax solutions
  • Experience maintaining telecom inventory systems
  • Experience supporting telecom services in a healthcare or enterprise environment
Level
  • Associate / Level II
  • Support / operations role
  • Not a manager or senior telecom engineer

If you enjoy troubleshooting collaboration technologies and helping teams stay connected through reliable communication tools, we’d love to hear from you. Apply today with your resume and contact information to learn more about this opportunity with The Intersect Group.

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