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Cxone Jobs in Virginia (NOW HIRING)

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

Experience with enterprise contact center platforms such as Genesys, Amazon Connect, NICE CXone, Cisco, Five9, or similar technologies. * Experience with Salesforce, Microsoft Dynamics, or comparable ...

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Cxone information

What is a cxone?

Cxone, also known as NICE CXone, is a cloud-based customer experience platform designed to help businesses manage and optimize their contact center operations. It offers tools for omnichannel routing, workforce optimization, analytics, and automation, enabling organizations to deliver seamless customer service across various communication channels. Cxone integrates with other business systems and provides insights to improve both agent performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a cxone administrator?

To thrive as a CXone Administrator, you need a solid understanding of contact center operations, cloud-based telephony, and experience with NICE CXone platform configuration, typically supported by relevant IT or computer science education. Familiarity with tools such as CXone Studio, APIs, workforce management systems, and CXone certification is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help administrators optimize workflows and support users. These skills ensure seamless platform performance, improved customer experiences, and efficient contact center operations.

How does a cxone specialist typically collaborate with other departments to improve customer experience?

As a CXone Specialist, you will frequently work cross-functionally with teams such as IT, customer service, and operations to optimize contact center workflows and technology integrations. You may be involved in gathering feedback from frontline agents, translating business needs into technical requirements, and testing new features or updates. Regular communication and collaboration are essential, as you help ensure that the CXone platform supports overall business goals while also delivering a seamless customer experience.

What is the difference between Cxone vs Customer Service Representative?

AspectCxoneCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in contact center platformsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, technical support teams, customer service departmentsRetail stores, call centers, office settings
Employer & Industry UsageUsed by tech companies, telecoms, and customer support firmsUsed across retail, banking, healthcare, and service industries
Search & Comparison IntentPeople comparing technical support roles involving contact center platformsIndividuals seeking general customer service roles

While Cxone specialists focus on technical support within contact centers, Customer Service Representatives handle general customer inquiries. Both roles are essential in customer support but differ in technical requirements and work environments.

What are popular job titles related to Cxone jobs in Virginia?

For Cxone jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cxone jobs in Virginia look for?

The top searched job categories for Cxone jobs in Virginia are:

What cities in Virginia are hiring for Cxone jobs?

Cities in Virginia with the most Cxone job openings:

Cxone jobs near you
Infographic showing various Cxone job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 77% In-person, 4% Hybrid, and 19% Remote job distribution.

Verint Workforce Engagement Engineer/Administrator

Interon IT Solutions

Chantilly, VA • On-site

Contractor

Posted yesterday

New

Job description

#W2 Role

Role: Senior Verint Workforce Engagement Engineer/Administrator
Location:Remote
Experience: 7+ years of IT experience, including strong hands-on Verint experience

Job Description

We are looking for a Senior Verint Workforce Engagement Engineer/Administrator to manage and support Verint applications across development, testing, disaster recovery, and production environments.

This is a hands-on role that includes platform administration, upgrades, troubleshooting, monitoring, integrations, security, and production support. The engineer will work closely with Contact Center, Telecom, Infrastructure, Database, Security, and Cloud teams to maintain a stable and reliable Verint environment.

Responsibilities

  • Administer, configure, monitor, and support Verint Workforce Engagement applications across all environments.

  • Maintain the following Verint products:

    • Workforce Management

    • Quality Management

    • Recording Platform

    • Speech and Text Analytics

    • Desktop and Process Analytics

  • Perform Verint and operating-system upgrades, patching, migrations, and platform-maintenance activities.

  • Monitor application health, recording services, integrations, databases, scheduled jobs, and system performance.

  • Troubleshoot application, SQL Server, networking, recording, authentication, and integration issues.

  • Support Verint applications and related infrastructure hosted in AWS.

  • Manage user accounts, roles, permissions, and application-security settings.

  • Support SQL Server administration, connectivity, performance troubleshooting, backups, and recovery activities.

  • Maintain integrations with Amazon Connect, NICE CXone, and other ACD or contact-center platforms.

  • Support identity integrations using Active Directory, SSO, SAML, Azure AD, and Entra ID.

  • Coordinate with vendors and internal teams during upgrades, incidents, releases, and maintenance windows.

  • Develop and maintain technical documentation, operational procedures, upgrade plans, and support runbooks.

  • Participate in disaster-recovery testing, business-continuity planning, and operational-readiness activities.

  • Provide on-call support and lead production incidents through resolution.

  • Take ownership of assigned workstreams and communicate status, risks, and technical issues clearly.

Required Qualifications

  • 7+ years of experience in application administration, contact-center technology, or enterprise production support.

  • Strong hands-on experience administering Verint Workforce Engagement applications.

  • Experience with Verint Workforce Management, Quality Management, Recording, Speech Analytics, or Desktop and Process Analytics.

  • Experience performing Verint upgrades, patching, migrations, and production maintenance.

  • Strong SQL Server administration and troubleshooting skills.

  • Experience supporting applications and infrastructure in AWS.

  • Knowledge of Windows or Linux operating systems, networking, databases, and application integrations.

  • Experience with Amazon Connect, NICE CXone, or another ACD/contact-center platform.

  • Experience with Active Directory, SSO, SAML, Azure AD, or Entra ID.

  • Strong production-support, incident-management, and troubleshooting skills.

  • Ability to work independently and collaborate with technical and business teams.

Preferred Qualifications

  • Experience supporting enterprise contact-center recording and workforce-management platforms.

  • Understanding of VoIP, SIP, CTI, telephony, and call-recording technologies.

  • Experience with monitoring, scripting, and automation tools.

  • Verint certification or relevant AWS certification.

  • Experience working in a regulated healthcare, financial, or insurance environment.