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$36.5K

$102K

$149K

How much do cx program manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for cx program manager in Virginia Beach, VA is $101,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,400.00 and $125,700.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Virginia Beach, VA?

For Cx Program Manager jobs in Virginia Beach, VA, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Virginia Beach, VA look for?

The top searched job categories for Cx Program Manager jobs in Virginia Beach, VA are:

What cities near Virginia Beach, VA are hiring for Cx Program Manager jobs?

Cities near Virginia Beach, VA with the most Cx Program Manager job openings:

Cx Program Manager jobs near you

Manager, Analytics

Blue Cross and Blue Shield of North Carolina

Virginia Beach, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Blue Cross and Blue Shield of North Carolina rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

195th of 311 rated insurance

Job description

Job Description

Manage the analysis and business intelligence functions of the organization, delivering data-driven insights that support strategic decision-making, operational excellence, and business performance. Lead a team of analytics professionals while partnering with business and technology leaders to develop scalable analytics solutions that drive measurable outcomes.

What You'll Do

  • Manage a team that consults with business areas to identify the most important data-driven questions and define initiatives to drive strategic objectives.

  • Promote the use of the latest tools and techniques for analysis to build sophisticated analytics products that power business decision making.

  • Partner with business areas to help craft their analytics roadmap (people, process, and technology) to achieve business goals and identified priorities.

  • Support the development, maintenance, and integrity of data sets used for analysis of enterprise programs, reports, internal and external research projects, and analytic studies.

  • Stay abreast of developments at the intersection of science, technology, and business relevant to the company and drive business innovation through analytics.

  • Collaborate with leadership to ensure continued advancement of the enterprise's analytics maturity.

  • Support the creation and cultivation of an insights- and analytics-driven culture across the organization.

  • Build relationships both within Blue Cross NC and the external analytics community to continue to attract and develop top-tier talent.

  • Lead and support a diverse portfolio of analytics initiatives spanning digital channels, customer experience (CX), survey and feedback programs, process optimization efforts, association reporting, Net Promoter Score (NPS) analytics, scorecard development, IT operational reporting, AI adoption dashboards, and executive-level performance reporting.

  • Partner with business and technology teams to define data requirements, improve data quality, and support the integration of digital, customer experience, survey, and operational data sources into scalable analytics solutions.

  • Lead a diverse team of analysts, engineers, and scientists to translate complex data into clear, actionable insights through the development of dashboards, scorecards, and visualizations tailored to audiences ranging from operational teams to senior executives.

  • Serve as a strategic and consultative analytics partner to senior leaders, transforming business challenges into data-driven strategies, actionable requirements, and prioritized analytics solutions. Deliver executive-level insights through compelling dashboards, performance reporting, and data storytelling that drive organizational outcomes.

  • Build and maintain strong partnerships across business and technology teams, using exceptional communication, influence, and stakeholder management skills to effectively navigate competing interests and align leaders around data-driven decisions.

  • Successfully manage multiple concurrent priorities in a fast-paced environment, balancing strategic initiatives, operational reporting needs, and ad hoc requests while ensuring timely and high-quality deliverables.

What You Bring

  • Bachelor's degree or advanced degree (where required).

  • 8+ years of experience in analytics, business intelligence, reporting, data science, or a related field.

  • In lieu of a degree, 10+ years of experience in a related field.

  • Experience leading analytics teams and developing high-performing talent.

  • Strong consulting, communication, and stakeholder management skills with the ability to influence and collaborate across business and technology organizations.

  • Demonstrated ability to manage multiple priorities while delivering high-quality analytics solutions and business outcomes.

  • Demonstrated experience leveraging data and analytics reporting tools such as Power BI, Snowflake, Tableau, Jira, ServiceNow, GitHub, and incident management platforms to drive insights, monitor performance, and support operational decision-making. Preferred candidates will have experience incorporating AI and generative AI capabilities into analytics, reporting, and workflow optimization practices.

Preferred Qualifications

  • Healthcare industry experience with an understanding of healthcare operations, member experience, and performance measurement is preferred.

What You'll Get

  • The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community.

  • Work-life balance, flexibility, and the autonomy to do great work.

  • Medical, dental, and vision coverage along with numerous health and wellness programs.

  • Parental leave and support plus adoption and surrogacy assistance.

  • Career development programs and tuition reimbursement for continued education.

  • 401(k) match, including an annual company contribution.

  • Learn more: Blue Cross NC Benefits

Where You'll Work

Our Hybrid-Flex approach is built on presence with a purpose, giving you flexibility to work remotely with intentional in-person connection that supports a workplace that's flexible, connected, and future focused.

In a Hybrid-Flex role, you'll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you'll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$118,691.00 - $189,906.00

Skills

Business Decisions, Business Intelligence (BI), Data Analysis, Data Governance, Data Mining, Data Science, Data Storytelling, Data Visualization, Machine Learning (ML), Statistical Models

_____________________________________________________________________
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

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